Customers frequently praise the agency for friendly, knowledgeable staff who assist with auto and mortgage policies, often highlighting proactive communication and willingness to stay after hours. However, several low-star reviews criticize inconsistent follow-up, noting that agents failed to return calls or provide requested documentation within reasonable timeframes.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
Mi experiencia con William fue excelente y muy atento a mis dudas
Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Conrado Arroyo’s team.
Mi experiencia con William fue muy buena rápida y más q todo me ayudó en español
Angel, it means so much to hear you had such a great experience with us. Thank you for sharing this feedback! - Conrado Arroyo and Team
This State Farm agency has always been helpful, available and willing to take their time to walk me through policies. I'd like to give a special shout out to Michelle Peres who helped me with my car insurance.
Laura, thank you for taking the time to leave such a great review - we’re so grateful for your feedback!
She was great and made the impossible happen!
Bruno, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Newark. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Conrado Arroyo and Team
She made a work around when the system was down. Someone who won't give up and help others even when there doesn't seem to be possible.
Thank you so much for your wonderful feedback of us here at Conrado Arroyo’s State Farm Insurance office! We’re so glad you had a positive experience with us. Please give us a call or send us an email if we can help you with anything additional. - Conrado Arroyo’s Insurance Team
Great staff and experience from the 1st time I walked in very helpful and explaining and always call or email to remind of any problems or new changes . Maria at the front desk was very very helpful and welcoming as well as all the other staff in that office thank you Conrado for haveing a great staff and always being there to help
Thank you so much for your kind review, Antonio! If you need insurance assistance, we are just an email or call away! - Conrado Arroyo, your State Farm Agent
I had a great experience with the State Farm Insurance, Conrado Arroyo’s office in the Ironbound section of Newark. The service was excellent, and Michelle was absolutely wonderful—very friendly, professional, and helpful. She took the time to answer all my questions and made everything easy and stress-free.
Thank you so much for your kind review, Rui! If you need insurance assistance, we are just an email or call away! - Conrado Arroyo, your State Farm Agent
Always great working with Maria great customer service
Fabian, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Newark. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Conrado Arroyo and Team
Great working with Maria
Miguel, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Newark. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Conrado Arroyo and Team
Luciana Tavares was very friendly, knowledgeable and efficient signing us up for an auto policy.
Ashley, thank you for the amazing review! Our Newark insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Conrado Arroyo, your State Farm Agent
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