iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%36+2.5Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#53 of 136 pet groomingiPosition by Experts Score among all companies we track in this category. · better than 61%
4.9★★★★★319 Google reviews · 14 photos
97%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the staff's kindness and gentleness with nervous pets, noting that owners can remain present during services like nail trims. Reviews highlight efficient appointments, clean facilities, and complimentary dog treats, with many reporting positive results for both dogs and cats. However, lower-rated feedback cites inconsistent grooming quality, such as incomplete blowouts or residue left on pets, alongside issues regarding communication and billing errors.
Google rating: 4.9 out of 5 from 319 reviews (97% five-star).
Reviews on this page: 319 Google reviews (287 with written comments, 97 with photos).
Owner responses: the business replied to 2% of reviews.
Most recent review: November 1, 2026.
Service: Pet Groomer serving Phoenix, Arizona.
Data from Google, last updated November 2, 2026.
Score profile vs other pet grooming
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Cookies N CleanPet Grooming median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cookies N Clean: 91/100 on this factor. Category median: 86.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cookies N Clean: 86/100 on this factor. Category median: 82.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cookies N Clean: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cookies N Clean: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cookies N Clean: 36/100 on this factor. Category median: 50.D
36
Bar = this company · dark tick = category median.
Star ratings
319 Google reviews we collected
4.9of 5
5 stars31097%
4 stars21%
3 stars10%
2 stars10%
1 star52%
Praise vs complaints
Phrases our text analysis found in 287 written reviews
99%praise
Praise32799%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price4440%
Reasonable6256%
Overpriced11%
Not sure44%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11033%
Quality & results9629%
Would recommend4313%
Speed & response3711%
Price & value237%
Communication144%
Honesty & trust62%
What customers talk about
We read 287 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Start to finish everyone was so kind and professional.”
“Cookies 'n Clean does a great job grooming my little poodle, Gigi.”
“I highly recommend her and wouldn’t trust my cat with anyone else.”
“…e was broken and I brought it to their attention, and they were very quick to allow me to use their other dryer that they use when they are doing the…”
“Great price, great service and they are very accommodating.”
“She was knowledgeable, friendly, professional, and listened to all of our needs.”
“We are so excited to have a groomer we trust right around the corner from our home.”
People customers mention
Sarah12 reviews
Rae9 reviews
Crystal7 reviews
Valley5 reviews
Courtney3 reviews
Serenity3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Cookies N Clean for 8 kinds of job. Pick one to see what they paid and said.
EE11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 14 hours ago★★★★★
Start to finish everyone was so kind and professional. They could not have been nicer with my newly nervous schnauzer who suffered several eye injuries at another groomer. Beautiful job and a kind, calm experience. Rebeca is wonderful.
IIRIS2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Cookies and Clean was an awesome experience! They were all super nice and did a great job! The cute treats are fun!
Cat grooming and styling
CCarolLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
Cookies 'n Clean does a great job grooming my little poodle, Gigi. She comes home looking great & happy! They take great care of her! They have great homemade cookies for your dog too so take alone a little extra and give your pet a treat!
I added 2 new photos after today's groom. The first was after last groom to…
Reasonable price
WWade15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Always a pleasure to have my pups taken care of here. We love the walk in nail trimming service.
Reasonable priceDog nail trimming
JJaniceLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I have used the services of two of their groomers on two different occasions to have the nails trimmed of my two little, slightly timid, pups. Our experience was wonderful. I really appreciate that you can stand right there with your dogs, unlike other places where they whisk them away into another room.
Reasonable priceDog nail trimming
KKaraLocal Guide · 36 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Cute shop! The ladies clipping my kitten's nails were so patient and gentle with her. I will definitely be back.
Start to finish everyone was so kind and professional. They could not have been nicer with my newly nervous schnauzer who suffered several eye injuries at another groomer. Beautiful job and a kind, calm experience. Rebeca is wonderful.
Price assessment: Reasonable price
Services: Dog ear cleaning, Dog anal gland expression, Dog grooming, Dog bathing and blow dry
I
IRIS JOY2 reviewsiTotal number of Google reviews IRIS has written across all businesses on Google Maps, not just this one.
Cookies 'n Clean does a great job grooming my little poodle, Gigi. She comes home looking great & happy! They take great care of her! They have great homemade cookies for your dog too so take alone a little extra and give your pet a treat!
I added 2 new photos after today's groom. The first was after last groom to show how she looks after some days (?) of growing out. Today's pics are fresh from groom.
Price assessment: Reasonable price
J
Janice Morrison4 reviewsiTotal number of Google reviews Janice has written across all businesses on Google Maps, not just this one.
I have used the services of two of their groomers on two different occasions to have the nails trimmed of my two little, slightly timid, pups. Our experience was wonderful. I really appreciate that you can stand right there with your dogs, unlike other places where they whisk them away into another room.
Price assessment: Reasonable price
Services: Dog nail trimming
K
Kara EricksonLocal Guide · 36 reviewsiTotal number of Google reviews Kara has written across all businesses on Google Maps, not just this one.
I love this place!! my first time there and I was unsure of how to use all their equipment for the self service bath and dry. the ladies there were very helpful and kind. unfortunately the dryer hose was broken and I brought it to their attention, and they were very quick to allow me to use their other dryer that they use when they are doing the cut and wash themselves. the one behind the gate (that was finishing up another dog) handed me one of those little headband covers for when noises are too loud for dogs and showed me how to use the dryer! she even gave a bandana for when we finished and told me about colognes/perfumes that smelled good for after we were finished too. Definitely recommend this place!! 🤧🫶
Price assessment: Reasonable price
Services: Dog grooming
K
Kimberly Baucum5 reviewsiTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
