Google reviewers highlight same-day service availability, clear communication of repair options, and transparent pricing for HVAC installations and maintenance. Recurring themes include punctual arrivals and technicians who thoroughly explain work without pressure. However, some low-star reviews describe misdiagnoses, incomplete repairs, and poor follow-through on service calls.
Google rating: 4.9 out of 5 from 11,127 reviews (94% five-star).
Reviews on this page: 11,127 Google reviews (8,154 with written comments, 92 with photos).
Owner responses: the business replied to 81% of reviews.
Reviews from Google, shown as published (original wording, unedited).
JB
Jim BoehmLocal Guide · 19 reviews
★★★★★
Air conditioner not working and service provided the same day. Technician Josue was early and very dedicated to solving the problem. Described all actions and results to fix the system. He’s the best. Definitely an advantage to have a maintenance contract with Cool Air Mechanical!
Price assessment: Reasonable price
Price: $2,000+
Positive: Punctuality, Professionalism, Value
Services: HVAC system maintenance
Response from the owner · 4 years ago
Thank you for your review, we appreciate your feedback! If there is anything else we can help you with, please let us know. Have a great day!
Cool Air installed two Lennox AC units with gas heat in our house 8 years ago. Cool Air's technicians inspect the units spring and fall. We anticipate Cool Air's good service for the future.
Response from the owner · a day ago
We appreciate your 5-star rating! It's wonderful to know we met your expectations.
Cool Air is always very accommodating. Have had numerous issues with my Lennox units installed years ago and they always do what they can to remedy my problems! Thanks Cool Air!
Response from the owner · 4 days ago
We're delighted you had a great experience with Cool Air Mechanical. Thanks for the 5-star review!
Calvin kept me informed, arrived on time and did a great job getting my water shutoff valve installed, Thanks!!!
Price assessment: Reasonable price
Price: $400–600
Services: Service not listed
Response from the owner · Edited 3 days ago
Thank you so much for the fantastic review, Doug! We're thrilled to hear that Calvin provided timely and efficient service while installing your water shutoff valve. Your satisfaction is our priority at Cool Air Mechanical! If you need anything else, just let us know. We appreciate your support!
Cool Air Mechanical did a great job of replacing my furnace and HVAC systems. I am a Costco junkie and this company has a relationship with them. The two-man team of Abner and Ivan was on time, very professional, efficient, and courteous with my property.
Price assessment: Reasonable price
Price: $1,600–1,800
Services: Heating system installation, Install thermostat, Install AC, Thermostat installation
Response from the owner · 4 days ago
We appreciate your 5-star rating! It's wonderful to know we met your expectations.
⭐⭐⭐⭐⭐
We had a great experience working with Kennie Picon from Cool Air. He helped us with the estimate for our new Lennox air conditioning system and coordinated the installation. Kennie was very patient, knowledgeable, and professional throughout the entire process. He took the time to answer our questions and made sure everything went smoothly, from the initial estimate to the installation. We really appreciate his excellent customer service and would highly recommend him!
Price assessment: Reasonable price
Price: $2,000+
Services: Install AC
Response from the owner · 4 days ago
Thank you for your kind review Grace! Your satisfaction is our top priority.
Joseph was very nice and polite. He answered all my questions and thoroughly checked my furnace, air conditioner (washed it off) and hot water heater. He said I didn't need another filter as they last a year and didn't use mine. Thank you!
Response from the owner · 2 years ago
We appreciate your positive feedback about your experience. We take pride in serving our customers!
As a long time Costco member I am please with the customer service I received from Alex Ramos. I am in market for new HVAC and his calm non pushy approach is very much appreciated as I chose a vendor for this fairly expensive home improvement! Thanks Alex for your professionalism!
Price assessment: Not sure
Price: $2,000+
Services: Heating system installation
Response from the owner · 5 days ago
We appreciate your 5-star rating! It's wonderful to know we met your expectations.
