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Review from Google · view on GoogleOn time, Polite and Knowledgeable
- Price assessment: Great price
- Price: $1–200
- Services: Service not listed
Cool Willy’s Air & Plumbing
4.9 ★★★★★ 1,851 Google reviews · 24 photos
96%five-star reviews
81%reviews answered by the owner
Nov 2026latest review
Cool Willy’s Air & Plumbing at a glance
Customers frequently praise the company for punctual arrivals, clear explanations of HVAC and plumbing issues, and transparent upfront pricing. Technicians are described as knowledgeable and courteous, often resolving problems during initial visits. However, a recurring criticism involves missed appointments, last-minute rescheduling, and perceived inconsistencies in labor charges.
- Google rating: 4.9 out of 5 from 1,851 reviews (96% five-star).
- Reviews on this page: 1,851 Google reviews (1,688 with written comments, 21 with photos).
- Owner responses: the business replied to 81% of reviews.
- Most recent review: November 10, 2026.
- Service: HVAC Contractor serving Tucson, Arizona.
Data from Google, last updated November 10, 2026.
Star ratings
1,851 Google reviews we collected
- 5 stars1,78596%
- 4 stars261%
- 3 stars20%
- 2 stars80%
- 1 star302%
Praise vs complaints
Phrases our text analysis found in 1,688 written reviews
- Praise3,14898%
- Complaints532%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude96530%
- Quality & results69322%
- Speed & response44314%
- Communication43113%
- Would recommend37112%
- Price & value1765%
- Honesty & trust1224%
What customers talk about
We read 1,688 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Noah and matt are amazing and super helpful findings the right system for my house they spent the time and did not talk down to me and even brought me…”
“I found it really disrespectful to just leave our house in that situation for 3 days now.”
“He did a thorough inspection, walked me through how the AC unit worked, and showed me the exact problem.”
“Horrible watch your elderly parents making appointments for service they'll sell you a whole new water heater for $3000 for a leak on a PIPE behind wa…”
“Very pleased with the friendly & prompt service from Cool Willy's.”
“No show twice, then sent a plumber to fix an electrical issue.”
“He explained everything clearly & was very polite & helpful.”
“…o gave me a great pricing on replacing my service and I will greatly recommend him to friends and family members.…”
“Would not recommend.”
“They not only fixed the problem but gave great service and great deal!”
“Definitely try to overcharge and sell me more things.”
“Zevin explained all of the costs upfront, and got us the lowest price!”
“They’re not reliable and tell you one thing and do another by overcharging.”
People customers mention
- Noah 168 reviews
- Willys 59 reviews
- Williamson 50 reviews
- Carlos 34 reviews
- Walter 24 reviews
- Nick 20 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.9 ★★★★★ 1,851 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Kevin Veneman7 reviewsTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNoah and matt are amazing and super helpful findings the right system for my house they spent the time and did not talk down to me and even brought me flowers after my mom passed this is an amazing company if you read this call them
Laura Altman1 reviewTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOur AC unit went down, and Noah with Cool Willy’s came out to our house that same afternoon! He did a thorough inspection, walked me through how the AC unit worked, and showed me the exact problem. Zevin explained all of the costs upfront, and got us the lowest price! These guys are the best!
- Services: Install AC
Family in tucson
Review from Google · view on GoogleNoah and Zevin are the best, they made the experience seamless and pleasant, you have a lifelong customer now!
Lenny Finkel4 reviewsTotal number of Google reviews Lenny has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNoah and Zevin are the best! They not only fixed the problem but gave great service and great deal!
Daniel AltmanLocal Guide · 7 reviewsTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNoah was amazing, best technician I’ve ever encountered!
Kathi SabotLocal Guide · 18 reviewsTotal number of Google reviews Kathi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery pleased with the friendly & prompt service from Cool Willy's. The office staff scheduled the HVAC heater eval, and notified me of when to expect the technician. Beau was couteous and thorough in running the tests on the HVAC heating system. He explained everything clearly & was very polite & helpful.
- Services: HVAC system maintenance
Rachel Schaper
Review from Google · view on GoogleProfessional and knowledgeable. Completed all work in a timely manner. Highly recommend.
- Price assessment: Great price
- Price: $1–200
- Services: Water heater repair
JanetLocal Guide · 15 reviewsTotal number of Google reviews Janet has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeau, the HVAC Technician, was extremely knowledgeable...He explained things clearly so I could understand...Beau had a professional demeanor which set me at ease and he was very kind and such a gentleman! Thank you! 👍 AND DJ, the Plumbing Technician, was professional and knew what I needed as soon as he saw the water heater tank! I appreciate his feedback and advice and his kindness! Thank you 👍
- Services: HVAC system maintenance, Water heater repair
Larry Ivy3 reviewsTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe had Nick over today for a water heater maintenance. He did a phenomenal job and was very thorough with his work. He explained to me the ends and outs of my water system. I really recommend Nick coming out to your home. He is very knowledgeable and courteous. Cool Willys is a great company.🙂
- Price assessment: Great price
- Services: HVAC system maintenance
Response from the owner · a year ago
Hello Larry, and thank you for taking the time to share your experience and leave us this 5-star review! We’re thrilled to hear that Fernando provided such professional, timely, and thorough service. From calling ahead and arriving on schedule to presenting his card, using booties, and walking you through everything with detailed photos—he truly exemplifies the level of care we strive to deliver. Thank you for your recommendation and for choosing Cool Willy’s! Definitely keep us in mind for any future HVAC or Plumbing needs. Have a willy great day! 😊
Business details
- Address: 1435 S Euclid Ave, Tucson, AZ 85713
- Phone: (520) 447-2429
- Website: coolwillys.com
- Service area: Tucson, AZ