Google reviewers rate Cooper CPA Group 4.7 out of 5 based on 130 reviews. Positive feedback highlights their responsiveness, professional communication, and expertise in tax preparation, bookkeeping, and M&A due diligence. However, lower-rated reviews cite poor communication, high fees for basic services, and missed tax planning opportunities as recurring concerns.
Google rating: 4.7 out of 5 from 130 reviews (90% five-star).
Reviews on this page: 130 Google reviews (123 with written comments).
Owner responses: the business replied to 22% of reviews.
Most recent review: October 2, 2026.
Service: Payroll Service serving Houston, Texas.
Data from Google, last updated November 13, 2026.
Star ratings
130 Google reviews we collected
4.7of 5
5 stars11790%
4 stars11%
3 stars11%
2 stars22%
1 star97%
Praise vs complaints
Phrases our text analysis found in 123 written reviews
93%praise
Praise23193%
Complaints177%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6627%
Speed & response5020%
Would recommend4317%
Quality & results3113%
Communication229%
Honesty & trust218%
Price & value156%
What customers talk about
We read 123 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Gary and his team have been very helpful with our small business, and have great contacts to support our business.”
“What sets them apart: they're responsive, they explain things in plain English, and they think ahead.”
“I waited days if not weeks to get responses but when it came to first acquiring my business the outreach was daily.”
“I highly recommend Cooper CPA Group to any entrepreneur considering the acquisition of small to mid-sized businesses.”
“Anyway, I do not recommend this firm.”
“Meredith is thorough, professional and patient and I trust her completely with our financials and with any recommendations that she may offer us.”
“I truly had such a horrible experience.”
“They’re responsive, easy to communicate with, and keep me on track with my filings.”
“Poor communication.”
“We’re grateful to have found a firm that delivers both expertise and integrity.”
“If you’re looking for a CPA firm that delivers expertise, responsiveness, and real results, Cooper CPA Group is absolutely worth it.”
“RIPOFF!”
People customers mention
Gary20 reviews
Denise7 reviews
Maureen4 reviews
Astrid3 reviews
Tori3 reviews
Katherine3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Great experience. Gary and his team have been very helpful with our small business, and have great contacts to support our business. Would definitely recommend them!
Price assessment: Reasonable price
Services: Tax planning, Service not listed
Response from the owner · a week ago
Thank you for the kind words! We appreciate your feedback and are glad you had a positive experience with our team. We look forward to continuing to support you!
Sandeep SachdevaLocal Guide · 18 reviewsiTotal number of Google reviews Sandeep has written across all businesses on Google Maps, not just this one.
I've worked with a lot of accountants over 25+ years as a trader and small-business owner, and Cooper CPA Group is the first firm I'd describe as a true partner rather than a vendor. Gary Cooper, Christopher, Maureen and Denise handle everything from my personal returns to multiple LLCs, and nothing falls through the cracks.
What sets them apart: they're responsive, they explain things in plain English, and they think ahead. When I needed a specialized review on a deferred compensation agreement this year, Gary didn't just wing it — he knew exactly the right specialist to bring in and made the introduction himself. That's the kind of judgment you can't get from a big-box tax shop.
Their secure client portal makes sending sensitive documents painless, Maureen got me set up in minutes, and Christopher and Denise have been meticulous and quick on everything I've thrown at them. If you're a business owner, a professional with a complicated financial picture, or just someone who wants a CPA who actually picks up the phone, this is the firm. Can't recommend them highly enough.
Response from the owner · a week ago
Thank you so much for the thoughtful review, Sandeep! We truly appreciate your kind words and recognition of our team. Building lasting relationships and providing personalized, proactive guidance are at the heart of what we do at Cooper CPA Group. We're grateful for your trust and support and look forward to continuing to work together!
Anisa Hoxha6 reviewsiTotal number of Google reviews Anisa has written across all businesses on Google Maps, not just this one.
I paid Cooper CPA Group thousands of dollars to prepare our 2024 tax return and expected thorough guidance. A subsequent review indicated that a business vehicle we purchased may have qualified for a much larger depreciation deduction; an opportunity that was never discussed with us.
It’s frustrating to pay that much and later discover significant missed tax savings. As a business owner, I expected proactive advice, and the service fell short.
Response from the owner · a month ago
See our response on Jordan Nickolson. They are a married couple.
Jordan NicholsonLocal Guide · 17 reviewsiTotal number of Google reviews Jordan has written across all businesses on Google Maps, not just this one.
We used Cooper CPA for our 2024 tax return and were extremely disappointed to later discover what appears to be a significant missed tax-planning issue. A business vehicle we purchased qualified for treatment that could have produced a materially larger depreciation deduction, but this was not identified or discussed with us. Based on our subsequent review, the missed opportunity may have cost us tens of thousands of dollars in deductions and several thousand dollars in actual tax savings.
For a CPA firm, I expect more than tax-form preparation. I expect material tax-planning opportunities to be identified and explained. Based on our experience, that did not happen.
Response from the owner · a month ago
Thank you for sharing your feedback. We understand that two reviews were posted regarding the same concerns, and we want to clarify the services that were provided.
Tax planning is a separate service from tax preparation. Our team prepared your returns based on the information provided to us, and tax planning services were offered but were not engaged.
Thank you for trusting Cooper CPA Group to handle your business needs. We appreciate that we had the opportunity to assist you.
Benito DiazLocal Guide · 11 reviewsiTotal number of Google reviews Benito has written across all businesses on Google Maps, not just this one.
They have been great to work with and have helped our company with our book keeping sevices and so much more!
Response from the owner · a week ago
Thank you, Benito! We're glad to hear you've had a great experience with our team. We truly appreciate your trust and support and look forward to continuing to work together!
William Chacon7 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Hello everyone! I have been with cooper cpa since February 2020. I own an auto maintenance and repair center. They handle all of my monthly bookkeeping and my buisness and personal tax returns. Very happy over the years the quality of service they have provided. So that I can focus on what I do best. They have a big team that works together but Victoria is my contact for my account. She is great! Does a really good job of making sure the team is on there tasks and getting everything done proficiently and on time! Thank you Gary Cooper and Victoria knowing for taking care of me over the years!
Response from the owner · a week ago
Thank you so much for your thoughtful review, William! We're grateful for your continued trust and support over the years. It means a lot to hear that Gary, Victoria, and the rest of our team have made such a positive impact. We truly value our relationship and look forward to supporting you and your business for many years to come!
Maria HLocal Guide · 84 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Struggled to get my bill. Poor communication. Basic W2 tax return was $2000+, which I thought was outrageous.
Price assessment: Overpriced
Response from the owner · 2 months ago
Maria, thank you for taking the time to share your experience. After reviewing your account and the communication surrounding it, we recognize that we fell short of the level of service our clients should expect from Cooper CPA Group. Clear and timely communication is an important part of our company values, and we sincerely apologize that we did not meet that standard in your experience. Your feedback has been taken seriously, and we are addressing these concerns internally.
Thank you for bringing this to our attention and giving us the opportunity to improve.
Harold Norris5 reviewsiTotal number of Google reviews Harold has written across all businesses on Google Maps, not just this one.
I highly recommend Gary and his team. I have partnered with Cooper CPA Group for nearly 10 years now. They have handled all our tax-related matters, financial reviews and value creation. I say “partnered” because our company’s relationship with Cooper CPA Group is indeed a partnership. They have helped us grow and expand to levels that we couldn’t have ever imagined. The financial and business strategies that Gary and his team help create for us are priceless. I have a meeting with Gary twice a year and his knowledge, wisdom and guidance are extremely valuable. Gary has been a coach, teacher, and mentor to me. At what other CPA firm can you call up and secure a meeting with the owner that same day? All I need to do is contact Maureen and she is more than happy to set me up with a meeting with Gary. If I have any questions about billing, Astrid is always available to assist me. Denise is also a big help whenever I have an emergency and need to speak with someone immediately. Meredith has been my Tax Supervisor and my main point of contact for nearly 10 years now. Meredith helps me with all our tax filings and financial reviews. Meredith is thorough, professional and patient and I trust her completely with our financials and with any recommendations that she may offer us. If you are seeking a CPA firm to help you create value for your company or organization then look no further than Cooper CPA Group.
Response from the owner · a week ago
Thank you so much for your thoughtful review, Harold! We're incredibly grateful for your continued trust and support over the years. It means a lot to hear that Gary, Maureen, Meredith, and the rest of our team have made such a positive impact. Building lasting relationships and helping businesses grow are at the heart of what we do. We truly value our partnership and look forward to many more years of working together!
A Co10 reviewsiTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
I've had the pleasure of working with both Gary and Tori on the sale of a business recently. Tori is very knowledgeable and fantastic to work. Gary heads up what I think is a premier tax and accounting firm in Houston.
Response from the owner · a week ago
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience and recognize Gary and Tori. Our team takes great pride in providing knowledgeable, personalized guidance, and we're glad to hear you had such a positive experience. Thank you again for your trust and support!
roger epperson1 reviewiTotal number of Google reviews roger has written across all businesses on Google Maps, not just this one.
Great service overall and Gary Cooper oversaw everything and helped me file my tax reports correctly. Can’t thank them enough
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a week ago
Thank you for the kind words, Roger! We truly appreciate you taking the time to share your experience and recognize Gary and our team. We're glad to hear you had such a positive experience and appreciate your trust and support. We look forward to continuing to work with you!
