Customers frequently praise the agency for its helpful, patient, and professional staff who efficiently secure lower auto insurance rates and explain coverage options clearly. Recurring themes include quick service, friendly communication, and successful negotiation of promotional discounts. However, some low-star reviews criticize the company for high broker fees, poor follow-up communication regarding quotes, and unauthorized billing or data handling issues.
Google rating: 4.8 out of 5 from 382 reviews (94% five-star).
Reviews on this page: 382 Google reviews (348 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 22, 2026.
Service: Insurance Agent serving Los Angeles, California.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.8
★★★★★
382 reviews on Google
5★360
4★3
3★2
2★2
1★15
Reviews from Google, shown as published (original wording, unedited).
JA
Jasminee Adams7 reviews
★★★★★
Michael was more than helpful. He was able to fix all of my problems quickly and efficiently, not only that he was able to get me a much lower rate than I expected. He was extremely understanding, respectful, and all the way around an absolute joy to work with.
Response from the owner · 2 days ago
Hi Jasminee, it's wonderful to hear about your experience with Michael at Cost-U-Less Insurance. We're thrilled that he was able to address your concerns swiftly and secure a lower rate for you. His understanding and respectful nature truly make him a valuable part of our team. Thank you for sharing your positive experience!
Thank you for sharing your thoughts on our customer service at Cost-U-Less Insurance. We're thrilled to hear that you had a great experience. Providing excellent service is our top priority, and your feedback is truly appreciated.
The best experience, Michael Mora was super helpful with great customer service
Response from the owner · 3 days ago
It's wonderful to hear that you had such a positive experience with Cost-U-Less Insurance. Michael Mora's helpfulness and excellent customer service truly make a difference, and we're thrilled that he could assist you so effectively. Thank you for sharing your feedback and for choosing us for your auto insurance needs.
Excellent service and excellent patience . Dude was efficient and understanding. Thank you respectfully submitted Donald Smith
Response from the owner · 6 days ago
Hi Donald, thank you for sharing your experience with Cost-U-Less Insurance. We're thrilled to hear that you found our service efficient and appreciated the patience and understanding provided. Your feedback is invaluable to us, and we're glad we could assist you with your auto insurance needs.
Ms Eve was very helpful today with all my needs got me a good policy we need more people like her on the term I would love send more people's her way have a bless day and thank u 💝
Response from the owner · a week ago
Thank you for sharing your experience with us, Johnnie. It's wonderful to hear that Ms. Eve was able to assist you so effectively and help you find a good policy. We truly appreciate your kind words and your willingness to recommend her to others. Your feedback is invaluable to us at Cost-U-Less Insurance. Have a blessed day!
The insurance agent Michael Mora is amazing! He’s always been very helpful getting us the best policies available, he’s extremely patient, and definitely cares about his customers. I’d recommend him to anyone looking for help with your insurance.
Response from the owner · 2 weeks ago
Thank you for highlighting Michael Mora's exceptional service at Cost-U-Less Insurance. We're thrilled to hear how helpful, patient, and caring he has been in finding the best policies for you. Your recommendation means a lot to us, and we're grateful for your trust and support.
Eve did an amazing job helping me find the right insurance at the right price and was able to provide great promotional discounts that helped me save more money on my car insurance. I highly recommend working with Eve for your insurance needs.
Response from the owner · 3 weeks ago
Thank you for highlighting Eve's exceptional service in helping you find the right insurance at the right price. We're thrilled to hear about the great promotional discounts she provided, allowing you to save more on your car insurance. Your recommendation means a lot to us, and we're grateful for your trust in Cost-U-Less Insurance.
Evis Burgos was very professional, friendly kind her hospitality made me feel, that I was in good hands, she was able to help with any questions I had, she went above and beyond. Customer service was excellent she was very direct and understanding.
Thank you
Response from the owner · 3 weeks ago
Thank you for sharing your experience with us, Jose. We're thrilled to hear that Evis Burgos provided you with such professional and friendly service. It's wonderful to know her hospitality and understanding made you feel in good hands and that she was able to address all your questions. Your feedback about our customer service is greatly appreciated. Thank you for choosing Cost-U-Less Insurance.
MICHAEL MORA WAS GREAT WITH FINDING ME A GREAT LOW PRICE FOR MY AUTO INSURANCE. HE WAS VERY PROFESSIONAL, QUICK AND EASY!!! I DEFINITELY RECOMMEND HIM.
Response from the owner · 3 weeks ago
Thank you for highlighting Michael Mora's exceptional service, Porcha. We're thrilled to hear he was able to find you a great low price for your auto insurance while providing professional and efficient assistance. Your recommendation means a lot to us at Cost-U-Less Insurance, and we're grateful for your support.
I had a great experience working with Eve to get my new car insurance policy. She was professional, helpful, and made the process easy to understand. Eve took the time to answer my questions and made sure I had the coverage I needed. I really appreciate her excellent customer service and would definitely recommend her to anyone looking for help with their car insurance.
Response from the owner · 4 weeks ago
Thank you for sharing your experience with us, Jose. We're thrilled to hear that Eve provided you with professional and helpful service while assisting you with your new car insurance policy. It's wonderful to know she made the process easy to understand and ensured you had the coverage you needed. Your recommendation means a lot to us, and we'll be sure to pass along your kind words to Eve. We appreciate your trust in Cost-U-Less Insurance for your car insurance needs.
