Google reviewers rate Cost-U-Less Insurance 4.8 out of 5 based on 497 reviews, with the owner responding to all feedback. Customers frequently praise the agency for finding competitive auto insurance quotes, clear explanations of coverage details, and patient, helpful service in both English and Spanish. However, lower-rated reviews cite concerns about unresponsive communication, agents hanging up on callers, and discrepancies between quoted and final premium prices.
Google rating: 4.8 out of 5 from 497 reviews (95% five-star).
Reviews on this page: 498 Google reviews (465 with written comments, 7 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 16, 2026.
Service: Insurance Agent serving Los Angeles, California.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.8
★★★★★
497 reviews on Google
5★472
4★5
3★1
2★1
1★19
Reviews from Google, shown as published (original wording, unedited).
AW
Amelia Watson1 review
★★★★★
Mr Hector was very nice and helpful with setting up my insurance 😊
Response from the owner · a week ago
Hi Amelia, it's wonderful to hear that Mr. Hector was able to assist you so effectively with setting up your insurance. His helpfulness and kindness are qualities we truly value at Cost-U-Less Insurance. Thank you for sharing your positive experience with us!
Ector es una persona responsable amable y ase un excelente trabajo muy amable y eficiente selo recomiendo felicidades ector por tu trabajo
Response from the owner · a week ago
Nos alegra mucho saber que Ector ha hecho un excelente trabajo y que su amabilidad y eficiencia han dejado una impresión tan positiva en ti. En Cost-U-Less Insurance, valoramos mucho el compromiso de nuestros empleados y nos enorgullece contar con personas como Ector en nuestro equipo. Gracias por tu recomendación y por tomarte el tiempo de compartir tu experiencia.
Don Ector muy bueno ayudando ala gente con las aseguranzas baratas lo recominendo las mejores opciones para asegurar tu carro
Response from the owner · 2 weeks ago
Gracias por compartir tu experiencia, Alexander. Nos alegra saber que Don Ector fue de gran ayuda al ofrecerte opciones económicas para asegurar tu carro. En Cost-U-Less Insurance, nos enorgullece contar con un equipo dedicado a brindar las mejores soluciones a nuestros clientes. Apreciamos tu recomendación y esperamos seguir siendo tu elección de confianza para tus necesidades de seguro.
Hector is a really nice person, he helps you to find the best quotes. He explains to you from the beginning to the end. I recommend you Hector good communication.
Response from the owner · 2 weeks ago
Thank you for highlighting Hector's exceptional service at Cost-U-Less Insurance. We're thrilled to hear he was able to assist you in finding the best quotes and provide clear communication throughout the process. Your recommendation means a lot to us, and we're grateful for your support.
Gracias por compartir tu experiencia, Wilson. Nos alegra saber que Ector te brindó un excelente servicio en Cost-U-Less Insurance. Valoramos tu confianza y esperamos seguir siendo tu elección para tus necesidades de seguro.
El señor Héctor es bien amable i gentil esplica bien todo lo que uno le pregunta
Response from the owner · 3 weeks ago
Agradecemos que hayas destacado la amabilidad y gentileza de Héctor, así como su habilidad para explicar todo claramente. En Cost-U-Less Insurance, nos esforzamos por brindar un servicio excepcional y es gratificante saber que Héctor cumplió con tus expectativas. Gracias por confiar en nosotros para tus necesidades de seguro de auto.
Héctor was amazing an patient and offered great deals explains any questions u might have in details definitely would recommend
Response from the owner · 3 weeks ago
Thank you for highlighting Héctor's exceptional service, Cintia. We're thrilled to hear he was patient and thorough in explaining everything to you. Your recommendation means a lot to us at Cost-U-Less Insurance, and we're grateful for your trust and support.
Thank you Enrique for all your help! This was the best experience! If you need any help he's the best person to look for very friendly and informative!
Response from the owner · 3 weeks ago
Thank you for highlighting Enrique's exceptional service, Emeli! We're thrilled to hear that he provided you with such a friendly and informative experience at Cost-U-Less Insurance. Your kind words and recommendation mean a lot to us. We look forward to serving you again in the future.
ENRIQUE DID AN AMAZING JOD I WENT IN STRESS AND HE DID AN AWESOME JOB AND HELPED ME NOW I AM STRESS FREE PLEASE GO SEE ENRIQUE COSTULES HE WILL HELP YOU ALL THE WAY.
Response from the owner · 4 weeks ago
Thank you for sharing your experience with us. We're thrilled to hear that Enrique was able to assist you so effectively and help alleviate your stress. At Cost-U-Less Insurance, we take pride in providing exceptional service, and it's wonderful to know Enrique made such a positive impact. We appreciate your recommendation and look forward to serving you again in the future.
We appreciate you highlighting the excellent service provided by Anrique. It's wonderful to hear that he took the time to assist you and that you found great deals with Cost-U-Less Insurance. Thank you for sharing your positive experience with us.