Analyzing 8,598,8138.6M ReviewsFor 24,44724.4K Experts

Experts Reviews · Company report
COVE salon & spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%96+29.5Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

COVE salon & spa

Vacaville, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 114 beauty salons · 5.0★ from 47 Google reviews

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Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.COVE salon & spa is better than 99% of beauty salons.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.COVE salon & spa is better than 96% of beauty salons.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.COVE salon & spa is better than —% of beauty salons.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.COVE salon & spa is better than —% of beauty salons.–
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MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.COVE salon & spa is better than 100% of beauty salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.COVE salon & spa is better than —% of beauty salons.–
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Reviews for your job

Customers hired COVE salon & spa for 8 kinds of job.

COVE salon & spa for haircut

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$60–80
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$32–$79
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Haircut”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#47 / 87

All 11 Google reviews tagged “Haircut”

Kaitlyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Cove is my one stop shop for all things beauty! Jeni Pursell has been doing my hair for 10+ years and you can see and feel the passion in her work as you sit in her chair. There is no one else I’d trust with my lashes and brows than Sydney Pursell. And then!! Just recently, I had the Signature Scalp Facial with…

Eyebrow shapingHaircutHairstyling
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Amazing experience. My scalp and hair has never felt or looked better. I had the scalp facial, color and blow out with style. Made a return appointment and provided Cove info to my friends. So, relaxing, great vibe and just what I wanted 🤩

Customer photo from Lisa's review
Shampoo & conditioningBlowoutsHaircut
Jenny2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Elizabeth always does a fantastic job with my thick, curly hair. The layers fall into place beautifully and grow in well. After about 4 years as her client, I give her 5 stars and 2 thumbs up!!! I haven’t tried the facial or scalp treatments yet but they sound relaxing. (Picture of me with my mom and aunt at…

Customer photo from Jenny's review
Shampoo & conditioningHaircutHairstyling
Summer6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Lovely salon. I happened to go when they were having a special event so I got to see some little shops set up in there and get some treats as well as a fresh new do. Good vibes, friendly people, and one of the employees complimented my hair and said I looked beautiful when I left. Elizabeth was my stylist and she is…

Paid $40–60Shampoo & conditioningHaircut
Brittany5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Elizabeth always does such an amazing job on my hair (she's also cut my son's hair as well as all 5 of my daughter's hair, including a perm, different highlights, color, and styles)! I actually have been getting my hair done with her for many years! I enjoy every relaxing minute of my time with her! Liz takes the…

Shampoo & conditioningHaircutHairstyling
KananiLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I went in to chop off my hair and Sam did such an amazing job! My hair feels so healthy again! I can't wait to go back and get the full spa experience with a facial. I definitely recommend Cove Salon and Spa! See before and after in pics.

Customer photo from Kanani's reviewCustomer photo from Kanani's reviewCustomer photo from Kanani's review
Paid $60–80Shampoo & conditioningHaircutHairstyling
Niccole2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

“I love this salon from the moon and back” - Freya Macleod age 4

Customer photo from Niccole's review
Paid $20–40Shampoo & conditioningHaircutHairstyling
Cindy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Absolutely the best hairstylist in the world. Jeni is a miracle worker and I will not be going to anyone else.

Paid $80–100Shampoo & conditioningBlowoutsHaircut
Caitlyn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Everyone at COVE is so talented, kind, and welcoming! Jeni has been doing my hair for years, from fashion colors and split dyes to helping me figure out my curly hair routines. I love getting my brows and lashes done by Sydney, each service is relaxing, fun, and makes day to day beauty routines so easy. The salon…

Customer photo from Caitlyn's review
Shampoo & conditioningEyebrow beautificationBlowouts
R3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The team at Cove Salon are simply put amazing! The new location is beautiful, relaxing and inviting and the vibes from these ladies make you feel at home. Jeni styled my hair to perfection and had me looking and feeling awesome…hubby approved too! So blessed to have found them and highly recommend checking them out!

Shampoo & conditioningHaircutHairstyling
ReginaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Rating only, no written review.

Paid $60–80Shampoo & conditioningPermsHaircut

Price

$82+1% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut11$32–$79
Hairstyling11$30–$79
Shampoo & conditioning11$63–$139
Eyebrow shaping7—
Lash lift7—
Blowouts4$43–$99
Eyebrow beautification3—
Waxing3$11–$51

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