Google reviewers rate Cowboy Legal, LLC 4.8 out of 5 stars based on 58 reviews, with the owner responding to 60% of them. Clients frequently praise the firm's professionalism, clear communication, and timely updates during cases involving traffic tickets, criminal charges, and other legal matters. One recurring criticism involves unprofessional phone interactions regarding simple appointment inquiries for non-English speakers, contrasting with the generally positive experiences described by other customers who found the staff responsive and helpful.
Google rating: 4.8 out of 5 from 58 reviews (95% five-star).
Reviews on this page: 58 Google reviews (55 with written comments, 1 with photos).
Owner responses: the business replied to 60% of reviews.
Reviews from Google, shown as published (original wording, unedited).
TK
Tamara Kidd1 review
★★★★★
I can’t say enough good things about this firm. I was in a situation I never thought I would be in and was stressed looking for the best lawyer I could find. I’m so glad I made the decision to choose Cowboy Legal. Both Rives and Shellie explained my situation and the possibilities so thoroughly they made me feel confident in them from the first conversation and throughout the entire legal process. Thanks to them the outcome of my case turned out better than I expected. They know what they are doing and truly care about their clients. Their results prove it.
Response from the owner · 2 weeks ago
We appreciate the words Tamara. Thank you for your trust.
Rives White did an amazing job . His support staff is phenomenal . They are very skilled in what they do. They made a very difficult situation easier. I highly recommend them!
Extremely disappointing and unprofessional experience.
I called with a very simple question: does the firm accept walk-ins or appointments for an in-person consultation? The person who needs assistance does not speak English, so a translator would accompany them. I was not asking for legal advice over the phone—just trying to find out whether an appointment could be made.
Apparently, even answering that question was too much to ask.
The gentleman on the phone repeatedly took an unusually long time to respond to very simple questions, only to say, “We can’t help you,” without any explanation whatsoever. When I tried to clarify what that meant or ask whether there was an appointment process, he simply repeated the same response and hung up.
I completely understand that a law firm cannot take every case. That is not the issue. The issue is that basic professional courtesy apparently seems to be optional here. A simple “Unfortunately, we don’t handle this type of matter” or “We’re unable to schedule a consultation” would have taken approximately five seconds and would have been perfectly acceptable.
Instead, I was left wondering whether I had called a law firm or accidentally interrupted someone’s lunch break.
If this is how potential clients are treated when they are simply trying to ask how to obtain help, I can only imagine how difficult communication would be once someone actually becomes a client.
Not being able to help someone is understandable. Refusing to communicate with them respectfully is not.
Mr. White was extremely knowledgeable regarding my situation, professional, and kind. This also includes his staff. Most notable was their timely actions and updates throughout the case. I highly recommend Cowboy Legal, LLC.
I highly recommend Cowboy Legal. As an expat who moved to the US from Italy just over a year ago, I found myself dealing with a stressful traffic ticket in Wyoming and didn't know how to navigate the system.Shellie and Rives completely took care of the situation with incredible efficiency. What I appreciated most was their attention to detail: they actually took the time to review and understand my European driving and insurance history, using it effectively to support my case with the prosecutor.They managed the entire process from start to finish and resolved everything in just 4 days. During this time, they were always available by phone, extremely precise, and clear in their instructions.This has probably been my best customer care experience since moving to the US. If you are a foreigner or an expat needing legal assistance, you can completely trust them. Thanks again to Rives and Shellie for their great work!
⭐⭐⭐⭐⭐
I highly recommend Rives White and his team at Cowboy Legal. From the beginning, Rives was knowledgeable, honest, and professional, always taking the time to explain the process and answer my questions.
I also want to recognize his paralegal, Shellie, who was outstanding. She was responsive, organized, and always willing to help whenever I had questions or needed assistance. Her communication and attention to detail made a stressful situation much easier to navigate.
Together, they treated me with respect, kept me informed every step of the way, and worked hard on my behalf. I truly appreciate everything they did for me. If you’re looking for an attorney and legal team that genuinely cares about their clients, I would not hesitate to recommend Rives White and Cowboy Legal.
Shellie and Rives are very professional people. When I was in need of legal representation, I found that patience, understanding, and the ability to navigate the justice system are just a few things they excel at. I highly recommend they're services. HIGHLY RECOMMEND!
Response from the owner · 5 months ago
Thank you very much Jesse! Glad to help and we wish you all the best.