Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Reviewers describe staff as helpful and communicative, noting that the firm manages medical providers and paperwork to streamline the recovery process. Clients often appreciate the team's responsiveness and ability to explain case details clearly. However, some low-star reviews criticize the firm for delaying actions, such as filing documents or obtaining police reports, and for making clients handle communications with insurers or medical providers themselves.
Data from Google, last updated November 11, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
2,331 Google reviews we collected
Phrases our text analysis found in 1,982 written reviews
How often each topic comes up in the written reviews
We read 1,982 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Polite, thorough, dedicated, supportive, and the list goes on when it comes to this team.”
“We felt backed into a corner, and they responded in a way that felt arrogant and threatening.”
“10/10 would recommend this firm to anyone who might find themselves in a accident Injury situation.”
“So I would not recommend them, for nobody, one of the worst lawyers in the world.”
“I had a great experience working with my lawyer Jocelyn and Andrew after being injured in a car accident.”
“Turns out a disc had been damaged but it never got into the case.”
“He explained everything in great detail, and I understood it perfectly.”
“I was forced to fire this group do to lack of communication.”
“Very efficient and worked around my therapy to schedule my appointment.”
“Slow response do not compact with clients for up dates.”
“I believe they were honestly concerned about ME and making sure that I was ok and recovering.”
“STAY FAR AWAY FROM CRAIG FLOP AND SCAM ASSOCIATES THEY WILL SCREW YOU BIG AND LAUGH AS THEY MAKE ALL THE MONEY AND YOU MAY RECIEVE 5 DOLLARS AND GOD F…”
“…d most definitely recommend working with them and the team definitely worth it.…”
“My dad got in to a wreck and got ripped off by the other insurance company and Craig Swapp made it easy for my dad to get the most as possible as easi…”
praise complaint · found by our text analysis, Google review wording unchanged.
She was very friendly and helpful. She gave me a lot of good information and made me feel like they have my back. Thank you!
Best decision I have ever made! From the automated chat assistant that I started with to the phone call I had today with the investigator Nate, I have had a sense of security and sureness that was taken from me when I was hit by a car while riding my E Bike. Polite, thorough, dedicated, supportive, and the list goes…
Suleima was incredible to work with. Very efficient and worked around my therapy to schedule my appointment.
Tuve una experiencia muy agradable el Sr.Nate fue muy amable y le dio mucha importancia a mi caso, me explico muy bien detallado y lo entendi perfectamente, estoy contenta con ustedes muchas gracias yvespero salga todo bien
I had a great initial meeting with Nate. He was timely, communicated clearly, and provided a comfortable environment to discuss the details of the case. Craig Swapp took action quickly and made it known that they have my back during a difficult time. They have already made a bad experience much better.
Paul and Amy were THE best, i love C&S they got me paid out extremely fast! thank yall!
4.9 ★★★★★ 2,330 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
She was very friendly and helpful. She gave me a lot of good information and made me feel like they have my back. Thank you!
We are thrilled to learn that you had a positive experience with us!
Best decision I have ever made! From the automated chat assistant that I started with to the phone call I had today with the investigator Nate, I have had a sense of security and sureness that was taken from me when I was hit by a car while riding my E Bike. Polite, thorough, dedicated, supportive, and the list goes on when it comes to this team. It may sound strange and it even feels a little bit different cause I’ve never spoken to any of them prior to my accident but it’s like they are family and I sleep better knowing they’ve got me. Thank you everyone on the Craig Swapp Team! One Call, That's All!!
Thank you for your wonderful review, Tim! We pride ourselves in going the extra mile for our clients, so it's great to hear that was your experience.
Suleima was incredible to work with. Very efficient and worked around my therapy to schedule my appointment.
Tuve una experiencia muy agradable el Sr.Nate fue muy amable y le dio mucha importancia a mi caso, me explico muy bien detallado y lo entendi perfectamente, estoy contenta con ustedes muchas gracias yvespero salga todo bien
Muchas gracias por su amable reseña!
Tayah was very nice, and helpful, and answered all of my questions.
We are fortunate to have Tayah on our team. Thank you for your kind review!
I had a great initial meeting with Nate. He was timely, communicated clearly, and provided a comfortable environment to discuss the details of the case. Craig Swapp took action quickly and made it known that they have my back during a difficult time. They have already made a bad experience much better.
Thank you for your wonderful review, Kira! We pride ourselves in going the extra mile for our clients, so it's great to hear that was your experience.
Paul and Amy were THE best, i love C&S they got me paid out extremely fast! thank yall!
Jocelyn is fantastic at her job and so nice! Definitely would come back although I hope I don’t have to.
Thank you for your wonderful review, Keeley! We pride ourselves in going the extra mile for our clients, so it's great to hear that was your experience.
Craig Swapp made me feel comfortable and had amazing communication during the entire process. I hope to not need an injury attorney again, but if I do, they will be my first call.
We're so glad to hear that you had a good experience with your team. Thank you for your kind review!
Listened to my situation.
We're glad to hear you had a good experience with our team!
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
