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Crede Tractor Sales & Service

4.5 ★★★★★ · 66 Google reviews · 3 photos
Lawn mower store · Charleston, WV

Crede Tractor Sales & Service at a glance

Google reviewers rate Crede Tractor Sales & Service 4.5 out of 5 based on 66 reviews, with the owner not responding to any feedback. Positive comments frequently highlight friendly staff, fair pricing, and thorough assistance with Stihl, Exmark, and Toro equipment. However, lower-rated reviews criticize slow part availability, dismissive interactions, and a policy of only servicing brands they sell, while also noting the presence of loose dogs in the store.

  • Google rating: 4.5 out of 5 from 66 reviews (74% five-star).
  • Reviews on this page: 66 Google reviews (36 with written comments, 2 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: September 17, 2026.
  • Service: Sod Installation Service serving Charleston, West Virginia.

Data from Google, last updated October 25, 2026.

Photos

Customer reviews

4.5
★★★★★
66 reviews on Google
5★49
4★8
3★3
2★3
1★3

Reviews from Google, shown as published (original wording, unedited).

Andrew McDanielLocal Guide · 60 reviews
★★★★★

You have to wade multiple dogs to reach the front desk and they never have what u need. I waited 3 weeks on replacement blades before telling them to forget it. My wife and I call this place "Sorry to Bother You Tractor Supply" because when you stop in, u are definitely a bother.

Review from Google · view on Google
Jason KelleyLocal Guide · 21 reviews
★★★★★

I highly recommend Crede tractor sales & service. I went there looking for information to help me make a decision on a new riding mower and I couldn’t be more pleased with the service I received. The salesman and the mechanic went above and beyond to answer and explain everything very thorough. I was showed how to operate and service my machine properly if I choose to do so. They were very nice and professional and I look forward to continue doing business with them in the future.

Review from Google · view on Google
J J (Strengthtostrength1)Local Guide · 40 reviews
★★★★★

I was recommended by several hardware stores in the city of Charleston to this establishment and when I took my weed eating there the young man behind the counter was great. Took my name and number and gave me a receipt slip and asked what was the issue and I briefly explained which he understood. He started using tools to get started right then and there and I was like wow you are starting right now, respect. He said, yes to just to see if it could be any issues right away I could inform you of but we will work on it and give you a call back so you can continue to trust us for your future service. That statement was not out of reach just a normal response any customer would want to hear in any region of the world, for I have been all over, West Virginia is where I call home now. I came in today about a little more than a week later after calling around 8am to see the status of my weed trimmer and a gentleman kindly told me yes sir it was here ready. I walk up and of course he is with a customer, discussing his concerns but I was given the eye contact that would lead you to believe I can step up and be serviced so I did and I said good morning gentlemen. One man, come to find out was a customer, I did not know the way they were talking and he nodded and so did the older cat behind the counter. I said good morning. No response. I looked at both men and said no hello, they then said hello, this is normal in West Virginia for me to do and I do not mind it because I will never get used to the ignorance of a state that #46 in education nationwide. I digress, he was kind after that but immediately after I paid he flung my receipt to me in a manner that was unnecessary but enough to mention to the world. I just kept eye contact because I know white men want a raise out of you but I keep it educated and on google reviews. I do not live in a bubble. He went to grab my weed eater and was chatting with a gentlemen in the back and the phone rang he then came back on the phone handing me my weed eater like I would not want an explanation I am rightfully due. I am a novice at small engines but not in human interactions and I will continue to go to them I just wanted to put this message out because it does not bother me to be genuine and earnest. Peace and blessing. P.s. I asked what could have been the issue as he handed it to me and kindly explained everything plus more and we wish each other a blessed day.

Review from Google · view on Google
Paul Holstein3 reviews
★★★★★

Terrible business. Whoever was in the back was having a kid running back and forth and told me I'd have to come back Monday and they were supposedly "closed"....with the door wide open, lights on and they could've taken 2 minutes to help. I'll go to Smith's and pick up weed eater string for $50 before I'd take anything for free from this joke of a place. It's no wonder it has so many bad reviews.

Review from Google · view on Google
Scott HammerbeckLocal Guide · 147 reviews
★★★★★

Guy was pretty dismissive. I am slightly disabled and was looking for ideas to mow my own yard and hill. He told me to pay someone. Seems they work with landscapers..

Review from Google · view on Google
josh shriverLocal Guide · 30 reviews
★★★★★

Great selection and customer service as always

Review from Google · view on Google
Nick SchaerLocal Guide · 1,132 reviews
★★★★★

Great sales and service

Review from Google · view on Google
Jeff Grubb3 reviews
★★★★★

stay away buy somewhere else that are honest

Review from Google · view on Google
Joshua HartmanLocal Guide · 457 reviews
★★★★★

Good, honest folks. Very happy to support the local, family businesses over the big box stores.

Review from Google · view on Google
Zachary AbbottLocal Guide · 15 reviews
★★★★★

Great

Review from Google · view on Google

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