Cregger Plumbing, Heating, Cooling & Electrical at a glance
Customers frequently praise the company for punctual arrivals, clear explanations of issues, and professional conduct during plumbing, heating, and cooling services. Positive feedback often highlights helpful communication and reasonable pricing for repairs like water heater installations and furnace diagnostics. However, several low-star reviews cite high costs, excessive quotes for parts, and pressure to purchase maintenance plans or full system replacements as common criticisms.
Google rating: 4.9 out of 5 from 7,272 reviews (94% five-star).
Reviews on this page: 7,270 Google reviews (5,291 with written comments, 82 with photos).
Owner responses: the business replied to 69% of reviews.
Most recent review: November 10, 2026.
Service: Plumber serving Detroit, Michigan.
Data from Google, last updated November 11, 2026.
Star ratings
7,270 Google reviews we collected
4.9of 5
5 stars6,81994%
4 stars2493%
3 stars581%
2 stars310%
1 star1132%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
98%praise
Praise4,91198%
Complaints1212%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,46329%
Speed & response1,00820%
Quality & results91618%
Would recommend52911%
Communication51510%
Price & value3978%
Honesty & trust2044%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Patrick came out and was very thorough, and knowledgeable.”
“Although the technician was assessing a repair/replacement I felt it was unprofessional of him to explain a repair and replacement transaction with my tenant.”
“Overall great, and quick to come and get our older boiler ready to go with the colder weather approaching.”
“I called and asked to speak to the manager about this and they said he was busy and then they just never called me back.”
“Tim did a great job inspecting, being up front about costs and options.”
“After running this entire situation through AI, I have learned that this is a horrible tactic that this business is using.”
“I would highly recommend Patrick if you need your furnace serviced”
“I have had great experiences with Cregger in the past, but my last experience was downright terrible, and I will not use the company again.”
“Was on time and helpful in explaining condition of my furnace and water heater.”
“Price was reasonable and the automated text communication from the company was helpful.”
“How about I call YOU if I need your overpriced services, gang!”
“Ethan is approachable, personable, and genuinely goes above and beyond to ensure his customers feel comfortable and informed.”
“Absolutely a scam of a company would not recccomend.”
People customers mention
Paul42 reviews
Josh36 reviews
Jayden36 reviews
Kyle28 reviews
Brian27 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Overall great, and quick to come and get our older boiler ready to go with the colder weather approaching. Patrick came out and was very thorough, and knowledgeable.
Price assessment: Reasonable price
Price: $1–200
Services: Heating system repair
Response from the owner · 6 hours ago
Thank you for the glowing review! We're thrilled to hear that you're happy with our service.
Rush Moore Jr5 reviewsiTotal number of Google reviews Rush has written across all businesses on Google Maps, not just this one.
Desmon was Very professional Very informative and very knowledgeable. He is a true skilled service technician and I would refer him to my family and friend's
Price assessment: Reasonable price
Price: $400–600
Services: HVAC system repair
Response from the owner · 14 hours ago
We're delighted you had a great experience with us. Thanks for the 5-star review!
Rod ArroyoLocal Guide · 101 reviewsiTotal number of Google reviews Rod has written across all businesses on Google Maps, not just this one.
Josh Strike – Very nice plumbing Professional
Cregger Plumbing, Heating, Cooling, & Electrical, Outstanding Professionalism, Exceptional Customer Service, and Truly Dedicated Employees!
My sincere thanks to Josh, and Nancy in the office for going above and beyond, and to Cregger's management for supporting a culture of outstanding customer service.
Thank you very much Cregger Team!
Response from the owner · 2 weeks ago
Thank you for the glowing review! We're thrilled to hear that you're happy with our service.
Renee Taylor2 reviewsiTotal number of Google reviews Renee has written across all businesses on Google Maps, not just this one.
Brian diagnosed and took care plumbing issue. He came within hours of the call.
As far as price, I have nothing to compare it too. Wasn’t something I felt should wait. Was thankful it got taken care of on a Friday afternoon.
Response from the owner · 4 days ago
We appreciate your 5-star rating! It's wonderful to know we met your expectations.
Margaret Huntone2 reviewsiTotal number of Google reviews Margaret has written across all businesses on Google Maps, not just this one.
Mr. Barnett drained my hot water heater and cleaned out hard water deposits that were making popping noises when the heater started running.
He explained that the problem might reoccur because the water in this area is hard and we discussed the benefits and drawbacks of other types of fixes.
I’m very pleased with Jake’s work, he was pleasant and respectful.
Price assessment: Reasonable price
Price: $800–1,000
Services: Service not listed
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · 5 months ago
Your satisfaction is our reward. Thank you for the 5-star review!
