Google reviewers rate Crescent Comfort Heating & Cooling five stars based on ninety reviews, noting that the owner responds to every comment. Customers frequently describe the company as punctual, professional, and knowledgeable regarding furnace and air conditioning repairs, installations, and tune-ups. Recurring themes highlight clear communication, reasonable pricing, and the ability to diagnose issues quickly. The provided excerpts do not contain any low-star reviews or specific criticisms.
Google rating: 5.0 out of 5 from 90 reviews (99% five-star).
Reviews on this page: 90 Google reviews (82 with written comments, 10 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 9, 2026.
Service: Furnace Repair Technician serving West Valley City, Utah.
Data from Google, last updated November 10, 2026.
Star ratings
90 Google reviews we collected
5.0of 5
5 stars8999%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 82 written reviews
100%praise
Praise216100%
Complaints10%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4521%
Speed & response4018%
Quality & results3516%
Would recommend3014%
Communication2612%
Honesty & trust2110%
Price & value209%
What customers talk about
We read 82 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Raymond was extremely helpful, gave numerous options was knowledgeable.”
“I found out about them through thumbtack and they were easy to work with and schedule and were also quick.”
“Had a great experience with this company and the price he gave was very reasonable and helpful”
“I really appreciated their prompt, reliable service and would recommend this company to anyone!”
“He had great communication and arrived when it was stated.”
“They are quick, dependable, knowledgeable, and reasonably priced.”
“Was able to take care of my HVAC system for a very reasonable price.”
People customers mention
Martin10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Raymond was extremely helpful, gave numerous options was knowledgeable. He had great communication and arrived when it was stated. Had a great experience with this company and the price he gave was very reasonable and helpful
Price assessment: Great price
Price: $400–600
Response from the owner · 4 days ago
Thank you, Renee, for the wonderful review. We are glad Raymond provided helpful options, clear communication, and arrived when expected. It means a lot that you found the price reasonable and had a great experience with our team. We appreciate your feedback and look forward to helping you again.
The KingsleyMac3 reviewsiTotal number of Google reviews The has written across all businesses on Google Maps, not just this one.
I found out about them through thumbtack and they were easy to work with and schedule and were also quick. Thanks to Raymond and everyone over at the team
Response from the owner · 6 days ago
Thank you for the great review and for choosing us through Thumbtack. We're glad scheduling was easy and our team was quick to help. I will pass your thanks along to Raymond and everyone on the team. We appreciate your trust and look forward to assisting you again.
Brandy Fullmer1 reviewiTotal number of Google reviews Brandy has written across all businesses on Google Maps, not just this one.
Martin was very quick to respond and figure out the issue. Raymond and the entire Crescent crew were extremely helpful and professional throughout the entire installation process. Everything was done timely. They answered all of our questions. An absolutely wonderful company to help with all of our A/C and heating needs.
Price assessment: Reasonable price
Response from the owner · a week ago
Thank you, Brandy, for the wonderful review. We are so glad Martin, Raymond, and the Crescent crew were quick, professional, and able to answer all your questions during the installation. We appreciate you trusting us with your A/C and heating needs and look forward to helping you again in the future.
David S8 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
They kept good communication and was clear about everything. Was able to take care of my HVAC system for a very reasonable price.
Price assessment: Great price
Price: $1–200
Response from the owner · a week ago
Thank you, David, for the great review. We are glad our communication and transparency met your expectations and that you found the service and pricing reasonable. It was a pleasure working on your HVAC system. We look forward to helping you again in the future.
Michael James1 reviewiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Arrived on time, explained everything. Made repairs and adjustments. It was a pleasant experience.
Price assessment: Reasonable price
Price: $200–400
Response from the owner · a week ago
Thank you, Michael, for the kind words. We are glad our team arrived on time, explained everything, and that the repairs and adjustments made your experience pleasant. We appreciate your feedback and look forward to helping you again.
Ken Tervort3 reviewsiTotal number of Google reviews Ken has written across all businesses on Google Maps, not just this one.
Martin is very knowledgeable and explained everything in a way I could understand. I would recommend them to anyone I know
Price assessment: Reasonable price
Price: $2,000+
Response from the owner · a week ago
Thanks for the great review, Ken. We are so glad Martin could explain everything in a way that was easy to understand and that you would recommend us. We appreciate your kind words and will share them with Martin.
Nathan JonesLocal Guide · 16 reviewsiTotal number of Google reviews Nathan has written across all businesses on Google Maps, not just this one.
Crescent Comfort Heating and Cooling provided great service! They got me on the schedule right away and arrived on time. Martin was great to work with and took the time to explain the issue and how to fix it. I really appreciated their prompt, reliable service and would recommend this company to anyone!
Price assessment: Reasonable price
Price: $600–800
Response from the owner · a week ago
Thank you, Nathan, for the kind review. We're glad we could get you scheduled quickly and that Martin arrived on time and explained everything clearly. Your recommendation means a lot to our team. We appreciate you choosing Crescent Comfort Heating and Cooling.
Mikaela Kester3 reviewsiTotal number of Google reviews Mikaela has written across all businesses on Google Maps, not just this one.
They were so kind and fixed the problem with my furnace right away!
Response from the owner · 3 weeks ago
Thank you, Mikaela. We’re so glad our team could help and get your furnace working again quickly. We appreciate you taking the time to share this and are here if you need anything in the future.
Loretta ObornLocal Guide · 12 reviewsiTotal number of Google reviews Loretta has written across all businesses on Google Maps, not just this one.
We had a tune up done on our furnace. This was our first time having it serviced since we moved into our new home. Martin discovered that our furnace had not been installed properly on one part that could cause potential carbon monoxide poisoning, so we were grateful he caught that and fixed it at no extra charge. He is very knowledgeable and personable, and explains things in a clear and concise manner. We will be using him in the future and signed up for their yearly maintenance plan.
Price assessment: Great price
Price: $1–200
Response from the owner · 3 weeks ago
Thank you, Loretta, for the wonderful review. We are relieved Martin caught and corrected the installation issue that could have posed a safety risk, and glad you found his explanations clear and helpful. We appreciate your trust in us and for signing up for the yearly maintenance plan, and we look forward to keeping your system running safely and reliably.
Derek Smith4 reviewsiTotal number of Google reviews Derek has written across all businesses on Google Maps, not just this one.
