Customers frequently praise CRG for professional work, fair pricing, and clear communication during roof and siding replacements. Reviewers highlight the team's punctuality, thorough cleanup, and assistance with insurance claims. However, some low-star reviews criticize aggressive unsolicited marketing tactics and describe negative interactions with office staff regarding appointment scheduling and customer service.
Google rating: 4.9 out of 5 from 591 reviews (97% five-star).
Reviews on this page: 592 Google reviews (518 with written comments, 39 with photos).
Owner responses: the business replied to 50% of reviews.
Most recent review: November 1, 2026.
Service: Gutter Installation Service serving Baltimore, Maryland.
Data from Google, last updated November 3, 2026.
Star ratings
592 Google reviews we collected
4.9of 5
5 stars57697%
4 stars112%
3 stars00%
2 stars00%
1 star51%
Praise vs complaints
Phrases our text analysis found in 518 written reviews
98%praise
Praise1,28798%
Complaints232%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude28222%
Would recommend25019%
Speed & response23818%
Quality & results22617%
Communication14911%
Price & value977%
Honesty & trust685%
What customers talk about
We read 518 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We chose CRG because of their knowledge and expertise of our unique roofing requirements.”
“She got nasty and very disrespectful over the phone and email.”
“We highly recommend their work and are very confident in our decision and its outcome.”
“I cannot recommend this company enough for roof repairs!”
“Very professional, responsive and nice to work with.”
“I worked with CRG this past year to replace my roof and they did a great job!”
“CRG Roofing and Siding is a horrible company.”
“Carlo and Brandie explained everything very thoroughly.”
“Fair prices and very knowledgeable and professional.”
“Matt inspected my property and gave me an honest assessment and review.”
People customers mention
Group90 reviews
Remodeling43 reviews
Carlo38 reviews
Chesapeake37 reviews
Anton31 reviews
Dieter26 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recently we went through an evaluation of almost 10 roofers to install a new Dec-Tec roof on our place in Canton. We chose CRG because of their knowledge and expertise of our unique roofing requirements. Carlo, Dieter, Tom and Adolfo evaluated our needs gave us excellent advice and completed our work in under 3 days. They also left the area clean of debris, which is unusual among contractors that we have employed.
We highly recommend their work and are very confident in our decision and its outcome.
Response from the owner · a day ago
Kevin, thank you so much for this wonderful review! We truly appreciate the opportunity to work with you on your Dec-Tec roofing project in Canton. We know you and all your neighbors took the time to evaluate up to 10 different roofing companies, so it means a great deal that you trusted CRG with your home.
Dec-Tec installations require specialized knowledge and attention to detail, and we're glad our team was able to provide the guidance and expertise you needed. CRG team will be thrilled to hear your kind words. We're especially happy that the project was completed efficiently and that we left everything clean and tidy.
Thank you again for your trust and recommendation. It was a pleasure working with you, and we hope you enjoy your new roof for many years to come!
D
DJ NoID1 reviewiTotal number of Google reviews DJ has written across all businesses on Google Maps, not just this one.
Great experience with CRG Roofing Company. Shoutout to Matt! Was a pleasure to work with. Professional, knowledgeable, authentic and always available to answer questions. He made the whole process easy and stress-free, and I really appreciate his help. Highly recommend CRG Roofing and Matt!
Response from the owner · 3 days ago
Thank you so much for the kind words and recommendation! We're thrilled to hear that Matt made the experience such a positive one. He takes great pride in making sure our customers feel informed, comfortable, and taken care of every step of the way. We'll be sure to share your feedback with him. We truly appreciate your trust in CRG Roofing and the opportunity to earn your business!
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Earl Gude5 reviewsiTotal number of Google reviews Earl has written across all businesses on Google Maps, not just this one.
CRG roofing did an amazing job on our roof. Carlo and Brandie explained everything very thoroughly. They both were available whenever I had concerns or questions. The price was fair the work was top notch. The gentlemen who did the instal were very polite and informative. Everything was cleaned like they were never there. They got the work done in the time frame I was told. We couldn't be happier. I highly recommend them.
Price assessment: Great price
Response from the owner · 3 days ago
Thank you sir for the opportunity to serve you. We are happy to hear we met your expectations and provided a great experience.
K
Kristian Edwards3 reviewsiTotal number of Google reviews Kristian has written across all businesses on Google Maps, not just this one.
Matt inspected my property and gave me an honest assessment and review. Not enough damage where I would qualify for a full replacement through insurance restoration- but I have peace of mind; and someone to call when I’m ready to pull the trigger. Thanks Matt.
Services: Roof inspection
Response from the owner · 5 days ago
Thank you for taking the time to review CRG.
S
Scott1 reviewiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Matt guided me through the claims process for storm damage to my roof. Was there to answer any questions along the way. Dealt with the paperwork, inspections, and adjuster questions and issues and then got a bunch of my neighbors taken care of from the same storm. Hopefully I won’t need another roof anytime soon. But if I do- I know who will be my first call.
Jay came out and inspected my roof, felt good to have some peace of mind that my roof was still in great shape. Will call again if we have any issues.
Services: Roof inspection
Response from the owner · 5 days ago
Thank you for considering CRG. We are glad to hear your inspection found no issues with your home. Please keep us in mind in the future should something occur.
K
Karen HandyLocal Guide · 20 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
We hired CRG to replace a roof on my moms house due to storm damage and was very pleased with the service and work. Matt handle the project from start to finished and worked with the insurance company which made our job easy. He was very professional and kept us abreast on the status of the work. I would definitely use them again and will tell my friends.
Services: Roof repair for storm & wind damage
Response from the owner · 5 days ago
Thank you for trusting CRG Roofing & Siding with your mom’s home! We’re so glad Matt made the process easy and kept you informed every step of the way. It’s great to hear that he made the experience a smooth one. We truly appreciate your recommendation and would be happy to help you or your friends anytime!
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Lennett ONeal3 reviewsiTotal number of Google reviews Lennett has written across all businesses on Google Maps, not just this one.
I worked with CRG this past year to replace my roof and they did a great job! Very professional, responsive and nice to work with. I would definitely recommend them to work with.
Response from the owner · 5 days ago
Thank you for the opportunity. We will make sure Adam is made aware of the review.
E
Emerson Stansbury5 reviewsiTotal number of Google reviews Emerson has written across all businesses on Google Maps, not just this one.
