Pest control service · Grafton, WI · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%75+18.2Value 14%81+11.5Replies to reviews 7%100+7.1Craft & service penalty84−1.6Momentum penalty99−0.1Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#276 of 342 wildlife removal servicesiPosition by Experts Score among all companies we track in this category. · better than 19%
4.8★★★★★254 Google reviews · 24 photos
91%five-star reviews
4.79★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
70%reviews answered by the owner
$347typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Critter Control Milwaukee handles wildlife removal, exclusion, and sanitation for pests like bats, raccoons, and rodents. Reviewers frequently praise the team's punctuality, professional demeanor, and clear communication during the service process. However, recurring criticisms involve high pricing and inconsistent scheduling or follow-up, with some customers reporting delayed appointments or difficulty reaching staff after initial contact.
Google rating: 4.8 out of 5 from 254 reviews (91% five-star).
Reviews on this page: 254 Google reviews (212 with written comments, 3 with photos).
Owner responses: the business replied to 70% of reviews.
Most recent review: October 21, 2026.
Service: Wildlife serving Grafton, Wisconsin.
Data from Google, last updated November 6, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: reliability.
Critter Control MilwaukeeWildlife Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Critter Control Milwaukee: 78/100 on this factor. Category median: 92.B
78
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Critter Control Milwaukee: 75/100 on this factor. Category median: 90.B
75
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Critter Control Milwaukee: 84/100 on this factor. Category median: 97.A
84
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Critter Control Milwaukee: 81/100 on this factor. Category median: 100.A
81
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Critter Control Milwaukee: 99/100 on this factor. Category median: 100.A
99
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Critter Control Milwaukee: 100/100 on this factor. Category median: 89.A
100
Bar = this company · dark tick = category median.
Star ratings
254 Google reviews we collected
4.8of 5
5 stars23291%
4 stars104%
3 stars21%
2 stars31%
1 star73%
Praise vs complaints
Phrases our text analysis found in 212 written reviews
98%praise
Praise44298%
Complaints112%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
75%fair
Great price00%
Reasonable675%
Overpriced225%
Not sure00%
$347+221% vs typical wildlife removal services
Middle half of what 6 customers paid ($273–$441) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11225%
Speed & response9621%
Quality & results7817%
Would recommend6615%
Communication5713%
Price & value286%
Honesty & trust164%
What customers talk about
We read 212 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“” He was polite, with a big smile, and full of positive and kind energy.”
“They were able to fit me in same day and I was beyond appreciative.”
“Both times, the on-site crews did great work, with a special shout-out to Tong!”
“They made a horrible situation with our bat problem tolerable and eventually into a positive.”
“We highly recommend Critter Cobtrol for your wildlife issue.”
“Would not recommend for wildlife removal.”
“He could probably tell that I was stressed out, as his many years of experience have shown him, so he was very patient with my over-explaining and babbling.”
“He came out fast - did a free quote and his team came on time and did a fantastic job!”
“they were quick to come but very expensive and 99$ just to assess the problem 😞”
“He wasn’t trying to push me into using his company and was very honest and open about everything.”
People customers mention
Ray30 reviews
Judd8 reviews
David4 reviews
John3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Critter Control Milwaukee for 5 kinds of job. Pick one to see what they paid and said.
EEd12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Our experience with Critter Control has been fantastic. They made a horrible situation with our bat problem tolerable and eventually into a positive. They reassured us that we would get our home back to pre-bat infestation and followed through with their commitment. From the beginning process of exclusion to the…
Paid $200+Reasonable price
VVodek17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Ray is working on it. The first night in 3 weeks, I did not hear any squirrels at night. Fast service and great support from Ray
Paid $200+Reasonable price
JJaneen2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★
We had a mother and baby raccoons in our attic. The workers that came to our home were great! They were knowledgeable and professional in helping us take care of the situation. The people answering phone calls were also very nice, but we did find lack of coordination with calling the company and communication with…
Paid $200+
CChristinaLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had a problem with bees in 2 very bad locations on my house. One by my back door and one at the corner of my house by my driveway blocking my path to my mailbox and the front door. The bees were very persistent and a lot more than originally thought. Ray returned several times to make sure the bees were taken care of. Good job.
Our experience with Critter Control has been fantastic. They made a horrible situation with our bat problem tolerable and eventually into a positive. They reassured us that we would get our home back to pre-bat infestation and followed through with their commitment. From the beginning process of exclusion to the sealing of our home and finally the insulation removal / sanitation they were our team and they are very good at what they. From Ray to Dave and the team members in between who worked on our home, Thank You! We highly recommend Critter Cobtrol for your wildlife issue.
Price assessment: Reasonable price
Price: $200+
Pest type: Rodents
Response from the owner · 2 weeks ago
Thank you for sharing this with us! We know dealing with bats in your home can be a lot, so it means so much to hear that our team helped turn the experience into a positive one. We truly appreciate your trust in Critter Control and your recommendation.
V
Vodek Z17 reviewsiTotal number of Google reviews Vodek has written across all businesses on Google Maps, not just this one.
Back in 2024 we were invaded with bats. Ray from Critter Control came out and set the plan in action to get rid of them. All went great! Present day, I had concerns that we could have bats again. Ray came out and checked out everything. No bats, whew!
Rat is great to work with and so helpful! 5 stars for this company!
Response from the owner · a month ago
Hi, we're glad Ray was able to give you some peace of mind once again. Having someone familiar with your home's history can make all the difference, and we appreciate the kind words about Ray and your continued trust in Critter Control.
J
Janeen Bain2 reviewsiTotal number of Google reviews Janeen has written across all businesses on Google Maps, not just this one.
We had a mother and baby raccoons in our attic. The workers that came to our home were great! They were knowledgeable and professional in helping us take care of the situation. The people answering phone calls were also very nice, but we did find lack of coordination with calling the company and communication with us to be very frustrating. It seemed like messages from us were not getting to the right people. If they can figure out phone customer service and communication with workers in the field and communication with the customer they would have a five star rating.
Price: $200+
Pest type: Other
Response from the owner · a month ago
Thank you for taking the time to share your experience. We’re glad our team was able to help with the raccoons and that you were happy with the service they provided. We’re sorry the communication and coordination throughout the process caused frustration. Your feedback is important to us, and we’ll be using your experience to identify where we can improve and provide better communication for our customers moving forward.
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Rachel McKay7 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
I had a wonderful experience with Critter Control. Having a rodent in your house is already a stressful experience, so when I called around to other places and got rude receptionists, I was beyond grateful to get a warm welcome from Critter Control. They were able to fit me in same day and I was beyond appreciative. I had a raccoon in my attic that entered through my attic entrance in my garage. Not a fun experience as a new home owner, but the cherry on top with Critter Control was Ray, the Critter Tech. I can’t say enough great things about this man!! I was running late and he said “No problem at all see you shortly.” Then let me know he was going to look around the outside of my house. From the second I pulled up, I apologized for being late and he said “No problem!” He was polite, with a big smile, and full of positive and kind energy. He could probably tell that I was stressed out, as his many years of experience have shown him, so he was very patient with my over-explaining and babbling. He even cracked some jokes that made me feel a little less stressed about everything. He let me know exactly what he was doing. Got his ladder, checked out the crawl space, and continued to be VERY informative about how raccoons act and their tendencies. He let me know what Critter Control would provide if I moved forward in the process and he let me know how they would exterminate the raccoon and Follow up with ensuring that the Critters stayed out. I asked him his opinion on what I was planning to do (try and trap the raccoon on my own) and he gave me great tips and options. He wasn’t trying to push me into using his company and was very honest and open about everything. I am going to try and trap the raccoon, But if that doesn’t work, I will 100% be giving Ray a call back to set up the extermination through critter control. Upon the end of the inspection, I asked him what I owed for the inspection and he said it was free and that he wasn’t going to charge me for talking to me and giving me advice! To add to the already EXCEPTIONAL experience, Ray even texted me later to check in and see if I was able to get the trap set up. Unbelievably AMAZING customer service!!! Again, I can’t thank Ray enough for being so kind and compassionate. I will be passing on Critter Control and Ray’s information to anyone I know who is in need of Critter Control. If I could give 100 stars, I would have!!! Thank you Critter Control, but especially Ray!!!
Response from the owner · a month ago
Rachel, thank you for taking the time to write such a thoughtful review. Finding a raccoon in your attic is stressful enough, especially as a new homeowner, so it means a lot to know you felt comfortable and supported throughout the visit. We really appreciate you recognizing Ray and the care he put into answering your questions and helping you understand your options. Thank you for trusting Critter Control!
T
Tim TysonLocal Guide · 42 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Well we are not off to a good start. I just hired this company for bat removal and was informed today that they will not be working on our house for over a month from now!! I think I need to switch to a different company!!
Response from the owner · a month ago
Hi Tim, thank you for sharing your feedback. We completely understand your frustration with the timing. Thank you for giving Ray, our Wildlife Sales Consultant, the opportunity to speak with you directly and help address the bat concerns in your home.
J
Jim Grande11 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Thanks for your honest feedback, Jim! We’re glad you were happy with the service. Our goal is to provide professional service and quality that makes the investment worthwhile.
J
JEANNINE TURANO6 reviewsiTotal number of Google reviews JEANNINE has written across all businesses on Google Maps, not just this one.
Critter Control Milwaukee has been great for us! It starts with the excellent customer service / salesperson Ray Judd. He is knowledgeable, honest and personable, and absolutely stands behind the work and his customers. We've used Critter Control MKE twice. Both times, the on-site crews did great work, with a special shout-out to Tong! Don't be fooled: not all Critter Controls are like this one. And be sure to ask for Ray.
Price assessment: Reasonable price
Pest type: Rodents
Response from the owner · 2 months ago
Thanks so much for the incredible review! Ray and Tong both earned some well-deserved recognition here. It means a lot to hear that the Milwaukee team has continued to provide the kind of service that keeps you coming back.
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Christine Redetzke5 reviewsiTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
While they’re great at catching or extracting the unwanted critter(s) getting into our attic, what they call their prevention service is not as expected. They set up a cage to capture/eliminate the critter either entering or leaving my attic. That was done as expected. Then they covered the entrance after said cage was removed. That was excellent work. Then they came back a few weeks later to complete closing up other possible entrance areas. Our home is older, the garage floor has cracked and we don’t have a tight seal to the base, but the solution is less than desirable. They use colored metal to “close the gap” and this is just not pretty. I’m sure there are other products or solutions to remedy this solution, but they use what they have, and while it maybe effective. It’s not what I was expecting nor visually appealing. Needless to say going directly into the face of my garage door. So now, even if I wanted to change it I now have other issues/problems. I’m summary it’s mixed bag for me. They got rid of the critter problem, but the prevention work is not as expected.
Price assessment: Overpriced
Price: $200+
Response from the owner · a month ago
Thank you for taking the time to share your experience. We’re glad our team was able to remove the unwanted critters and complete the exclusion work to help prevent future wildlife entry. We understand the appearance of the material used was not what you expected, and we appreciate you sharing that feedback with us. The material was selected to provide a strong and secure barrier to help keep wildlife from finding a way back in. We’ve shared your feedback with our management team, as we’re always looking for ways to improve our service and our customers’ experience. If you have any additional questions or concerns, please feel free to reach out to us at [email protected].
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Christina OLeskeLocal Guide · 11 reviewsiTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
I had a problem with bees in 2 very bad locations on my house. One by my back door and one at the corner of my house by my driveway blocking my path to my mailbox and the front door. The bees were very persistent and a lot more than originally thought. Ray returned several times to make sure the bees were taken care of. Good job.
Price assessment: Reasonable price
Price: $200+
Response from the owner · 2 months ago
Thank you for recognizing Ray’s hard work! We appreciate you trusting Critter Control with the bee situation.
