Google reviewers rate Croft Real Estate Group five out of five stars based on 119 reviews, noting the owner replies to sixty-three percent of feedback. Customers frequently describe the agency as professional and detail-oriented, highlighting effective communication, market expertise, and strategic pricing during both buying and selling transactions. The service is characterized by responsiveness, patience with client questions, and a smooth, stress-free experience from initial consultation through closing, with no recurring criticisms evident in the provided excerpts.
Google rating: 5.0 out of 5 from 119 reviews (100% five-star).
Reviews on this page: 119 Google reviews (116 with written comments, 3 with photos).
Owner responses: the business replied to 63% of reviews.
Most recent review: September 24, 2026.
Service: Real Estate Agent serving Dallas, Texas.
Data from Google, last updated November 11, 2026.
Star ratings
119 Google reviews we collected
5.0of 5
5 stars119100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 116 written reviews
98%praise
Praise28098%
Complaints52%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend6724%
Staff & attitude6322%
Speed & response4114%
Quality & results3613%
Communication3312%
Honesty & trust3011%
Price & value155%
What customers talk about
We read 116 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I can’t imagine the process going any smoother than it did, and I would highly recommend Justin for any of your real estate needs.”
“We cannot recommend Justin Croft enough for his outstanding real estate services.”
“…d pricing strategy to the final closing, he demonstrated exceptional professionalism, market expertise, and attention to detail.…”
“He was always responsive, proactive, and supportive throughout the entire process.”
“We had an outstanding experience working with Justin to sell our home.”
“Communication was timely, transparent, and proactive throughout every stage of the transaction.”
“Justin is more than just a real estate agent—he’s someone you can truly trust and rely on throughout the entire process.”
“They assisted in showings and set reasonable expectations.”
People customers mention
Justin80 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Justin is a phenomenal realtor. He is so professional and hard working. He listens and pays attention to his clients. We felt so well taken care of and are very grateful. Thank you Justin!
Response from the owner · a month ago
Emmie and Rishi, thank you so much for taking the time to write such a kind review! It truly means a lot to me. Working with you both was an absolute pleasure, and I'm so glad you felt well taken care of throughout the process. Listening to what matters most to my clients is at the heart of what I do, and it was easy with two people as thoughtful and wonderful as you guys. I'm grateful you trusted me with such an important step, and I'm always here if you ever need anything down the road. Wishing you all the best!
Sincerely and with gratitude,
Justin
stephanie macgillivrayLocal Guide · 22 reviewsiTotal number of Google reviews stephanie has written across all businesses on Google Maps, not just this one.
My husband and I can’t recommend Justin Croft with Berkshire Hathaway highly enough! He was absolutely phenomenal and went so far above and beyond throughout the entire process. Hands-down the best selling experience we have ever had. A full service agent doesn’t even begin to describe our home selling experience with Justin-From printing documents for me while I was on vacation and didn’t have access to a printer, to having a new garage door opener shipped to his house so he could program it and get it set up before our final walk-through, to meeting with us every week to review showing data and feedback — the list goes on and on. He was always responsive, proactive, and supportive throughout the entire process.
After our initial buyers unfortunately backed out on closing day, we pivoted agents and listed with Justin. He was able to get us relisted in under a week and got our house under contract in one month. It really reinforced for us that who you choose to list with matters. He thinks outside of the box, uses a data driven approach and utilizes a wide array of tools, such as marketing platforms, AI staging, etc., to boost visibility and attract the perfect buyer.
If you’re considering selling or buying, do yourself a huge favor and give Justin a call. We couldn’t have asked for a better realtor or better experience!
Response from the owner · 2 months ago
Stephanie and Cory, thank you both so much for this incredibly thoughtful review! It truly means a lot to me, especially knowing what you had already been through before we started working together. I’m so glad we were able to get things turned around quickly, get the house back on the market, and ultimately find the right buyer.
I really enjoyed working with you both, and I appreciate the trust you placed in me throughout the entire process. Whether it was reviewing showing data, trying a different marketing strategy, or even programming a garage door opener 🥰, I was happy to do whatever it took to get us to the finish line.
It was an absolute pleasure working with you both, and I’m grateful I had the opportunity to help! Sincerely and with gratitude, Justin
Eliana Tsuzuki Murakawa Tornieri5 reviewsiTotal number of Google reviews Eliana has written across all businesses on Google Maps, not just this one.
We had an outstanding experience working with Justin to sell our home. From the initial market analysis and pricing strategy to the final closing, he demonstrated exceptional professionalism, market expertise, and attention to detail.
His strategic approach to preparing, marketing, and positioning our property resulted in a smooth and efficient sales process. Communication was timely, transparent, and proactive throughout every stage of the transaction. He kept us well informed, provided sound guidance, and managed every detail with a high level of organization and professionalism, even though we had already moved out of the state by the time the house went to the market.
What impressed us most was his strong negotiation skills and commitment to representing our best interests. He consistently provided thoughtful recommendations based on market data and ensured that every decision supported our goals. His responsiveness and ability to coordinate with all parties involved helped keep the transaction on schedule and minimized unnecessary stress.
We truly appreciated working with Justin !
Response from the owner · 2 months ago
Eliana and Valter, thank you so much for the incredibly thoughtful review! It was such a pleasure working with you both and helping make the sale as smooth as possible, especially with you already being out of state. I really appreciate the trust you placed in me to handle everything back here in Coppell and keep you informed along the way. 🙌🏡💯❤️
I truly enjoyed working with you both and am grateful I had the opportunity to help with such an important move. Wishing you guys all the best in this next chapter in Pennsylvania, and please keep in touch! Sincerely and with gratitude, Justin
Lucas Hale7 reviewsiTotal number of Google reviews Lucas has written across all businesses on Google Maps, not just this one.
Justin was phenomenal. Expertly walked us through our first home sale, explaining every step of the process and answering all of our (many) questions, even giving us a book he has written about the home sale process. I can’t imagine the process going any smoother than it did, and I would highly recommend Justin for any of your real estate needs.
Response from the owner · 2 months ago
Abbie and Lucas, thank you both so much for the kind words! It was truly a pleasure helping you through your first home sale. We definitely covered a lot of questions along the way 😎, but I’m so glad you both felt informed and comfortable throughout the entire process. 💯🏡❤️
I really enjoyed working with you guys and appreciate the trust you placed in me to get your home sold. Thank you again for the recommendation, and I’m excited for you both as you move on to your next chapter! Sincerely and with gratitude, Justin
Heather L. LorchLocal Guide · 7 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
I can’t say enough about how grateful I am for Justin saving the day (or the year, really!) by getting my home sold. He was up for a challenge between a buyers’ market, a listing that had already been out there for almost six months, and a seller who had already moved out of state and who needed a lot of extra support, but he did an incredible job, kept all of his promises, and went above and beyond time after time throughout the process. Highly recommend, and thank you again, Justin, from the bottom of my heart!
Response from the owner · 5 months ago
Heather - Thank you so much for these kind words! 😊 Seriously, this one means a lot to me. We definitely had some hurdles to overcome between the market, the previous listing history, and trying to coordinate everything from out of state, but I’m so happy we got it done together!
You put a ton of trust in me during a really stressful situation, and I’m incredibly grateful for that. My goal was always to make things as easy on you as possible and help carry some of that weight off your shoulders.
Thank you again for your patience, trust, and kindness throughout the entire process. I’m beyond grateful for the opportunity to help, and I’m excited for this next chapter for you!! 🙌🏡
Terry Taylor13 reviewsiTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Justin helped my wife and I find a home in Dallas in 2021. We later ended up selling that house in 2026 and Justin again helped us. He made the process of both buying and selling easy and stress-free. He is very amicable, knowledgeable, and professional. Communication is very important to me, and Justin is second to none in this regard. He kept us updated of any changes and he was always available to answer questions. If I find myself in need to buy or sell a home again Justin would be the first person I call up. Highly recommended!
Response from the owner · 6 months ago
Terry and Min Ji - Thank you so much for the kind words—it truly means a lot! It’s been awesome getting to help you guys not just once, but through both the buying and selling side of things. That full-circle experience is always special for me.
I’m really glad the communication stood out—that’s something I take seriously, because I know how important it is to feel informed and confident every step of the way.
Appreciate the trust you placed in me both times, and I’m grateful to have been part of your journey here in Dallas. And whenever the next move comes up… you already know I’ve got you covered 😄 Sincerely and with gratitude, Justin
Emmalee Wixom2 reviewsiTotal number of Google reviews Emmalee has written across all businesses on Google Maps, not just this one.
Justin was great to work with! He helped my husband and I navigate our first home purchase. He was patient with all our questions and taught us a lot along the way. He was easy to get ahold of and helped make the experience smooth for us. We would definitely recommend him as your realtor!
Response from the owner · 7 months ago
Emmalee - Thank you guys so much for the sweet review! It truly means a lot that you trusted me to help you with such a big milestone, especially your very first home. I loved getting to walk through the process with you both and seeing your confidence grow along the way. You asked great questions and made thoughtful decisions, which always makes my job even more rewarding.
And I have to say… I’m really going to miss seeing baby Grant! He definitely made showings and meetings a lot more fun. 😊
I’m so excited for this next chapter for your family and can’t wait to see all the memories you create in your new home. Please don’t be strangers — I’m always here if you need anything at all. Thanks again for the recommendation… it truly means the world to me! Sincerely, Justin
Lauren Baginski7 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
We were recommended to Justin by one of my husband’s friends and we are so thankful that we chose him as our realtor! At the beginning of our home selling process, we were told by another relator that our house needed so much work (after we had just done a major renovation the year prior) which had truly discouraged us. Once we spoke to Justin that all changed. He took one look at our house and had full confidence we would have success. He guided us through every step of the way. We officially closed today and we couldn’t have done it without Justin’s support!
Response from the owner · 8 months ago
Lauren - This seriously made my day. Thank you for writing something so kind.
I remember that first conversation and how discouraged you felt about selling your home in Richardson. After everything you’d already poured into the renovation, hearing that must have been frustrating. I’m just so glad we connected and were able to shift the whole outlook from “this is going to be hard” to “we’ve got this.”
From the start, I knew your home would shine. You guys had done the work, and it showed. All we needed was the right strategy and a little confidence behind it. Watching it all come together and getting you to the closing table today was such a win.
Really excited for you guy! On to the next FUN chapter in Georgia! If you ever need anything at all, you know I’m always here. 🏡❤️💯
Sincerely and with gratitude,
Justin
Eric Base5 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
This was our third time using Justin Croft with Berkshire Hathaway, and once again he exceeded our expectations. Even though our home was outside the DFW proper area in Gunter, we chose to work with Justin because of his professionalism, attention to detail, and deep knowledge of the market.
This was by far the hardest sale we’ve had, made even more challenging by a tough market and the fact that we were relocating out of the DFW area. Justin was there for us every step of the way—guiding us through price improvements, navigating offers, handling negotiations, and ultimately getting us to the finish line.
His communication and responsiveness are truly top notch. He kept us informed, answered questions quickly, and made sure we always knew what was happening and what the next steps were.
Justin is more than just a real estate agent—he’s someone you can truly trust and rely on throughout the entire process. I highly recommend him for both buying and selling. You truly could not go wrong working with him.
Response from the owner · 9 months ago
Eric and Emily-
Thank you so much for taking the time to write this— it truly means a lot to me.
Working with you for the third time was an absolute privilege, and I’m incredibly grateful for the trust you continue to place in me. Selling your home in Gunter while navigating a tough market was no small task, but you handled it with patience and teamwork every step of the way. I’m glad I could be there to help guide pricing decisions, negotiations, and all the moving pieces to get you across the finish line.
I really appreciate your kind words about communication and responsiveness—that’s something I take very seriously, especially in more challenging situations like this one. Knowing you felt informed and supported throughout the process means everything.
Thank you again for the recommendation and for being such wonderful friends and clients over the years. I’m always here for you, wherever the next chapter takes you.🏡❤️💯
Sincerely and with gratitude,
Justin
Ralph JacobiLocal Guide · 14 reviewsiTotal number of Google reviews Ralph has written across all businesses on Google Maps, not just this one.
I have nothing but positive remarks to make about my house selling experience with Justin Croft as my realtor! From start to finish he was phenomenal and I can't thank him enough for his guidance throughout the process and choosing to work with him is one of the best decisions I've made.
He made a strong impression from our initial meeting with how prepared he was with details and data to review as well as his honest and transparent answers to all my questions, being entirely forthcoming even though it was only an interview at the time. After choosing to work with Justin, he made every step of the process straightforward, was always available when questions came up, helped guide us on necessary improvements, and managed the property after we had to leave the state while the house was on the market.
He demonstrated an exceptional sense of the market and value for our house, making sure we were getting a favorable deal without either trying to flip it quickly for his own benefit nor wasting months on the market by trying to overprice it. I am very satisfied with the final sale price he helped secure! Also, during the closing process he was very hands on and constantly kept me informed about every detail, and especially provided fantastic guidance during early contract negotiations. I could easily have made a bad decision or two if not for his steady guidance. Also his years of prior experience on the banking side really shone through during that stretch.
What I believe helps set Justin apart is his ability to pivot between data-focused methods and understanding how emotions factor in to decision making both for his client and - in our case - prospective house buyers. Its rare to be both data-driven / detail-orientated while also being highly personable and emotionally intelligent. He always tells it how it is, but only out of his clients best interests. In my experience, if you put your trust in Justin, he will reward it by doing what is best for you.
Thanks again for everything Justin, and if life ever brings us back to the DFW area, you'll be one of the first calls we make!
Response from the owner · 9 months ago
Thank you so much for the incredibly kind words. It truly means a lot to me that you trusted me with the sale of your home, especially while you were out of state.
I’m really glad the process felt clear, straightforward, and well-guided from start to finish. Hearing that the balance between data, strategy, and the human side of the decision-making helped you feel confident is exactly what I aim for with every client. I appreciate you recognizing the care that went into pricing, negotiations, and keeping everything on track through closing.
It was an absolute pleasure working with you, and I’m grateful for the opportunity to help during such an important chapter. If life ever brings you back to DFW, I’d love to work together again. Wishing you nothing but great things ahead in Colorado! 🏔️❄️❤️
