How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%95+33.3Reliability 15%97+14.6Craft & service 20%70+14Value 10%88+8.8Momentum 8%33+2.6Track record 7%48+3.4Accountability 5%41+2.1Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORECrosstown Pest Control
Spokane Valley, WA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 102 wildlife removal services · 5.0★ from 446 Google reviews
Report card
Percentile vs other wildlife removal services (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: reliability and satisfaction; weakest: momentum.
Reviews for your job
Customers hired Crosstown Pest Control for 8 kinds of job.
Crosstown Pest Control for bug & insect extermination
Clear ✕All 94 Google reviews tagged “Bug & insect extermination” · showing 80
Ross knows his stuff and is a great communicator. He sprayed my downstairs so good!
Friendly and service was great.
Sam did a great job very professional knows his thing stuff
David is an excellent technician. He's very knowledgeable about treatments. I highly recommend Crosstown. They've provided excellent service for several years.
I love love love these guys! They are always fast and thorough. I would highly recommend these guys. The office staff is so sweet too. If I see a single bug, even if it's outside/dead and I am being dramatic, they will come and save me from burning the place down, ha ha. I recently lost my job, and they were so kind…
David was great to work with!!
Very friendly and knowledgeable
David is friendly and asked questions to be sure he took care of what was important to us.
Ben is always very professional and thorough. He communicates well informing us what he finds. He does good work.
David called prior to arriving for my appointment which I appreciate. He explained each service and what I would be billed today and in the future . He is very professional but also pleasant to talk to. I was very happy with my service today. 👍👍
Sam did a great job. He took his time, he was very thorough.
Excellent friendly and thorough service!
Ross was professional and super knowledgeable. He was quick to educate me about the different insects and even quicker in ensuring that my home was protected. Thank you Ross.
Quick, reliable service with no fuss. These are our go-to guys.
Happy with the service! They’re always responsive and go the extra mile to take care of any pests. Highly recommend!
Excellent and friendly service as always. Thanks for a great job.
Sam has really good communication and I appreciate the great work he does!
Sam and his assistant arrived right on time and immediately checked in with us to see if we had any specific concerns they could address. They were both polite, professional, and extremely thorough in their work. Sam also asked if we wanted to be contacted when the service was complete, and followed through…
Ross is very professional, and addressed all our concerns.
We had spiders coming in our home and David took care of that. He also said that there was a bunch of wasps in our shed and that he took care of that. He did a great job!
Sam and Crosstown pest provide personalized and efficient service. They are reliable and I would recommend them to anyone.
service by crosstown for over a year,still a easy 5 star!
Sam was kind, professional and thorough.
The most thorough pest control service I’ve ever had. Very friendly.
Ross is very thorough and knowledgeable. I am very impressed by his friendly positive attitude and work ethic. Always a pleasure working with Crosstown for all my pest control needs.
We have used Crosstown for 3 months now for rodent and pest control, and not only are they thorough, but each person we’ve worked with has been professional, friendly, knowledgeable and prompt. I highly recommend them!
Ben at Crosstown Pest Control is a delight to work with. He’s friendly, efficient, quick, and knowledgeable. We appreciate our pest guy!
When Ben arrived, I thought about the times I've seen him arrive over last several years smiling as I realized I have never seen him arrive without a smile on his face. He enjoys his job which again and again has been demonstrated by the manner in which he accomplishes his work. You can't go wrong him or with…
David offered the most thorough and friendly service we've ever had.
Ben did a great job and kept me well informed.
Ben was early for the appointment which was amazing because there's nothin worse than waiting all day for service teams to show up (we've all been there). He was professional, polite, quick and thorough. I opted into the annual services, stress relief knowing every 3mos my house will be treated and no more nasty bugs coming into my house! Thank you!!!
Crosstown Pest continues to amaze us with their kindness and attention to detail. Adam listened intently as I voiced my concerns and went above and beyond as always. Thank you, Crosstown Pest!
Ben is excellent and still out guy! He listened to everything I said and did a whole walk through of my house patiently even though he probably had heard and seen it all. He told me where all of the spiders were most likely coming from and explained the flexibility in my quarterly. Great service!
Excellent service and communication !
Being out in the country of Otis Orchards we had a pretty gross mice problem inside the house that took a few consistent visits and now they're all taken care of thanks to Ben at Crosstown Pest control. We also have yellow jackets like crazy in the Spring/Summer which they just sprayed very throughly for and now we…
Ben is so awesome sauce. Always gives me plenty of notice to make sure my dogs are inside and never late. If something comes up and I need to reschedule Ben will do whatever it takes to make it happen. I am so thankful and lucky that I have him come and get the job done. Ben always leaves me a very detailed…
Great company and great employees. Eric is friendly and does a great job!
Very professional young man. Thank you.
We have beeen using crosstown for a while now. Ben, our tech is awesome. He always informs us when he is on his way and what he has completed each treatment.
Super friendly and thorough, every time!
Ben is so great to work with. He always communicates and does a thorough and effective job. We have honestly not had any pests or bugs in years since using Crosstown. Today my dog snuck out of the house without my knowledge and Ben walked him up to the door guilty as charged. Thanks Ben! Excellent Service! Trustworthy people!
Adam had great communication and was thorough in his spraying and brushing away the webs around the house. Thank you Adam!
Cheerful, quick and efficient! We LOVE Crosstown
David was friendly and professional. I needed an additional service which he was happy to complete.
I called for insect and rodent issues. I was surprised when they said they could be out the same day to service my area. When the gentleman showed up he explained what needed to be done and then asked my thoughts. He was great! He was here for about 45 minutes setting up and spraying. I look forward to this year of freedom from spiders and rodents.
Ben has been helping keep out spiders, bees, wasps of hour home & garage for a few years. He is always friendly and informative. He has Great customer service skills!
Awesome service! Ben is very professional and explained all that he had done. I would highly recommend the services for all Pest Control!!
Ben at Crosstown does a great job and always responds to special needs. Ben’s a great communicator and I always know when he’s arrived and done. Ben always asks if we need anything specific to be done.
Great service. Really cares. They do a great job. Really care
I've been using them for 3 years now, and they always do a great job! Ben is super quick to respond, and always does a thorough job! Thank you!
It's tremendously refreshing to find a company that delivers these days! Thank you very much!
Prompt, friendly, professionalism!
We only had the first initial visit and treatment, so I can not speak to how effective the treatment is or will be. However, the technician Ben was fantastic. I didn't feel like I was being sold services I don't need. He was very professional and personable and answered all my questions both about the company's…
Ben is always on time, quick and friendly and helpful! Love Crosstown!
They are very professional, knowledgeable, and very kind. I wouldn’t use anyone else!
I Really liked the service. He was friendly, professional and very helpful on all my questions.
thank you for all the services you do, thank you again!
Ben is always on time and flexible if needed. Very polite and respectful. We will definitely be continuing to use this service over the years
We called Ben at crosstown pest control. He was awesome. Very friendly, professional and courteous. He was very efficient and knowledgeable.
Crosstown took care of our carpenter ant problem. They responded quickly and continued to come back whenever needed to make sure the problem was fully taken care of. Ben comes out for quarterly sprays and makes sure to take care of any areas we want sprayed with a smile of his face. This is a great company with great prices.
Ben is always professional. Shows up when he says he’ll be here. He sweeps the eves all around the house. He is always thorough and conscientious.
Ben is great! Very friendly and helpful
Ben is such a great communicator, very polite, professional and does a good job for us.
Always do a great job. Shortly after each quarterly visit there is no movement from bugs around my house. Couldn’t be happier with service provided
Used them for 4-5 years, always wonderful and conscientious. Love this company. Shout out to Ben for be awesome today.
Very efficient and professional company
Ben has always done an amazing and excellent job! Being on time is a huge pet peeve of mine, and he’s always either a little early or on time. He greets me with a smile and we basically catch up from the last time he came around. Good guy and beyond amazing service. I’d highly recommend Crosstown Pest and Ben to…
Great company and service! Very responsive, professional, and affordable! Definitely recommend this company!
Had an ant infestation last spring that was out of control. I called multiple places and every single place I called put me on a waiting list or scheduled me for a later date. I couldn’t wait because I have a brand new granddaughter that would be playing outside so I continued calling around. I was lucky enough to…
Very professional staff that always does a great job to ensure our home is pest free. Ben is awesome to work with and very thorough. Thank you.
Ben burkhardt came out today super nice guy very knowledgeable and professional. Thank you guys for your service.
Ben from Crosstown Pest Control is our homes usual service tech who is friendly and knowledgeable and seems to genuinely care. We appreciate Ben and Crosstown Pest Control for their help in combating our pest control needs. Thanks guys.
Ben is always so kind and so pleasant to work with! Every person I’ve had come to my home has been so great. I am very happy with this company and? I have no bugs in my home. Win win!
Ben does a good job very thorough my wife and myself both appreciate everything he's done for us from getting rid of the mice to the spiders, Ben is a good employee
Excellent customer service! And no more carpenter ants since the first appointment! Highly recommend!!
We just moved this winter and was unaware that there was a bad rodent problem in our home. Ben is always thorough and on time and he’s done an exceptional job at helping us seal off our home from not just rodents but other insects as summer approaches. So, so thankful for this service!
The guys are always courteous, respectful and have a good demeanor. Never had a single problem and have been receiving their services for over 3 years now. Great pricing and customer service!
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Spider extermination | 128 | $53–$133 |
| General pest inspection | 100 | $61–$126 |
| Bug & insect extermination | 94 | $67–$133 |
| Hornet & wasp extermination | 92 | $66–$184 |
| Rodent extermination | 82 | $63–$282 |
| Home inspection | 51 | $66–$148 |
| Ant extermination | 46 | $71–$246 |
| Bee extermination | 26 | $181–$282 |
