Analyzing 5,447,0255.4M ReviewsFor 14,64614.6K Experts

Experts Reviews · Company report
Crosstown Pest Control logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%95+33.3Reliability 15%97+14.6Craft & service 20%70+14Value 10%88+8.8Momentum 8%33+2.6Track record 7%48+3.4Accountability 5%41+2.1Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Crosstown Pest Control

Spokane Valley, WA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 102 wildlife removal services · 5.0★ from 446 Google reviews

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Report card

Percentile vs other wildlife removal services (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: reliability and satisfaction; weakest: momentum.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Crosstown Pest Control is better than 95% of wildlife removal services.A
95
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Crosstown Pest Control is better than 97% of wildlife removal services.A
97
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Crosstown Pest Control is better than 70% of wildlife removal services.B
70
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Crosstown Pest Control is better than 88% of wildlife removal services.A
88
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Crosstown Pest Control is better than 33% of wildlife removal services.D
33
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Crosstown Pest Control is better than 48% of wildlife removal services.C
48
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Crosstown Pest Control is better than 41% of wildlife removal services.C
41

Reviews for your job

Customers hired Crosstown Pest Control for 8 kinds of job.

Crosstown Pest Control for termite extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$214–$426
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Termite extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#37 / 51
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 3 Google reviews tagged “Termite extermination”

MarkLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Sam was very respectful of our home and detailed in his work

Paid $100–120Reasonable priceHome inspectionHornet & wasp exterminationRodent extermination
ReneLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ben has been helping keep out spiders, bees, wasps of hour home & garage for a few years. He is always friendly and informative. He has Great customer service skills!

Paid $100–120Reasonable priceHornet & wasp exterminationRodent exterminationTermite extermination
Damon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

If you have any issues with pests of any kind call Crosstown now. I haven't seen a spider in the house for two years now. Before these guys solved that problem I'd be alerted to one at least twice a week. I probably save enough money not paying for the extra toilet paper I used to get rid of them to pay for…

Bed bug exterminationCockroach exterminationFlea & mite extermination

Price

$93-8% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 55%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Spider extermination128$53–$133
General pest inspection100$61–$126
Bug & insect extermination94$67–$133
Hornet & wasp extermination92$66–$184
Rodent extermination82$63–$282
Home inspection51$66–$148
Ant extermination46$71–$246
Bee extermination26$181–$282

Compare with

Organix Pest Control logoOrganix Pest ControlExperts Score 75Spokane Valley · 4.99★EcoTek Pest Control logoEcoTek Pest ControlExperts Score 71Spokane Valley · 4.97★Spud Pest Control logoSpud Pest ControlExperts Score 65Spokane Valley · 4.97★