Google reviewers rate Cruise Planners five stars based on forty-four reviews, noting the owner replies to sixty-eight percent of comments. Clients describe the agency as handling cruise, flight, and hotel bookings with professionalism, punctuality, and competitive pricing. Recurring themes include responsive communication, helpful travel advice, and seamless coordination for various trip types. No common criticisms appear in the provided excerpts, which consist entirely of positive feedback regarding the service quality and customer support.
Google rating: 5.0 out of 5 from 44 reviews (100% five-star).
Reviews on this page: 44 Google reviews (38 with written comments, 6 with photos).
Owner responses: the business replied to 68% of reviews.
Reviews from Google, shown as published (original wording, unedited).
AB
Arica BoClair8 reviews
★★★★★
I had an absolutely fabulous trip.. cruise planners answered all questions and ensured I had the best Birthday Experience in Hawaii .. Hotel and excursions were phenomenal..
Response from the owner · a week ago
Thank you so much for sharing this wonderful feedback! We're thrilled to hear that your birthday trip to Hawaii was such a fabulous experience from start to finish. It means a lot to know that our team was able to answer your questions and help put together a memorable celebration for you. Hearing that the hotel and excursions were phenomenal truly makes our day. We hope your Hawaiian birthday created memories you'll cherish for years to come!
Adniel is always so helpful and knowledgeable. He always finds us the best cruises to enjoy. I would recommend Cruise planners to everyone looking for great customer service.
Response from the owner · 3 weeks ago
Thank you so much for your wonderful review! It’s always a pleasure helping you find the perfect cruise and making sure you have an amazing experience from start to finish. I truly appreciate your continued trust and support, and your recommendation means so much to me. I look forward to helping you plan many more unforgettable adventures with Cruise Planners!
Definitely would recommend Adniel for any travel planning. Very professional, provided great information and advice to make the best of your experience. Very helpful and always available for any questions you have. It was truly a pleasure working with him and looking forward to our next great adventure! Thanks Adniel!
Response from the owner · a month ago
Thank you so much for your wonderful review and kind words! It was truly a pleasure helping you plan your trip and making sure you had the information and support you needed along the way.
I’m so glad you enjoyed your experience, and I really appreciate your trust in me to help create your travel memories. I look forward to working with you again and planning your next great adventure! 🚢✈️🌴
Thank you again for choosing Cruise Planners! I can’t wait to see where your travels take you next! 🌎✨
— Adniel
08-28-26/09-11-26
Adniel,
Thank you once again for helping me plan a phenomenal trip across Europe from Rome, Italy - Athens, Greece.
The combined land and cruise adventure was fantastic. I enjoyed all of the Ports that we sailed into and the sites I visited in Rome and Athens.
Santorini was breath taking. The photo shoot there was amazing.
1st time on Virgin Voyager and the food was great, hit all the restaurants and being onboard with all adults was very nice too.
As you always do you did a great job and thanks for traveling with me on this journey. Until the next time.
12-7-11,2025:
Adniel did a great job booking our girls trip to the Grand Hyatt Baha Mar Hotel/Resort in Nassau Bahamas. What an awesome hotel, Grand it is. Adniel, our Bahamas trip was really nice. The hotel is fabulous, over 13 restaurants, 10 pools, Jon Batiste jazz club really nice and the staff great. Thanks Adniel once again for setting this 5-day vacation up for us ladies.
Thank you once again for your support! 5 Stars ***** again!
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I have been working with Adniel Charlot for many years. He is very thorough and quick to respond. He gives great details on vacation top spots. He is honest and during the planning stages he looks into all avenues and makes sure you have all information.
This trip to Cabo, Mexico was fabulous. The Resort property and its location was right on spot just like he said.
Thank you, Adniel and your company, for always getting it right. Five Stars for sure.
Response from the owner · 10 months ago
Thank you so much for your wonderful review. I’m thrilled to hear that you and the ladies had such a great time at the Grand Hyatt Baha Mar. It truly is an impressive resort, and I’m glad the restaurants, pools, jazz club, and staff all added to your experience. It was a pleasure arranging this 5‑day getaway for you, and I’m happy it turned out just as you hoped. Whenever you’re ready for your next trip, I’ll be here to help make it just as memorable.
The best travel agent! From professionalism to organization, the entire experience was exceptional. All of my bookings, changes, and travel arrangements were handled promptly and efficiently. I received frequent reminders, helpful updates, and valuable travel tips throughout my trip.
As a solo traveler, I also experienced a frightening incident involving a few locals. Adniel immediately jumped into action to make sure I was safe and supported, even arranging for me to be accompanied throughout the day. That level of care went far beyond what I expected from a travel agent.
Adniel is truly top-tier. If you’re planning a trip, book with him. You will not regret it!
Response from the owner · a month ago
Thank you so much for your incredibly kind and heartfelt review! It truly means the world to me.
Providing exceptional service is about so much more than simply booking flights, cruises, or hotels. My goal is to make sure every client feels informed, prepared, supported, and cared for from the moment we start planning until they return home.
I’m especially grateful that I was able to be there for you during the unexpected and frightening situation you experienced while traveling as a solo traveler. Your safety and peace of mind were my top priorities, and I’m thankful I could step in and provide the support you needed. Knowing that you felt safe and supported means more to me than you know.
Thank you for trusting me with your travels and for allowing me to be part of your journey. I truly appreciate your recommendation and look forward to helping you create many more incredible travel memories!
Safe travels and happy adventures! ✈️🚢🌎
— Adniel
Cruise Planners
This was my first cruise overseas and it was the best trip, no complaints. Everything was scheduled to perfection.
Response from the owner · a month ago
Thank you so much for your wonderful review! I’m thrilled to hear that your first overseas cruise was such an amazing experience. 🌍🚢
It was my pleasure to handle the details and make sure everything was organized and scheduled perfectly so you could simply relax, enjoy the journey, and make unforgettable memories.
Thank you for trusting me with such an important trip. I truly appreciate your business and look forward to helping you plan your next adventure!
Until the next voyage—happy travels! ✈️🚢🌴
— Adniel
Cruise Planners
My husband and I wanted to go somewhere nice and romantic for our 30th year anniversary. I called Adniel Charlot and he arranged the perfect trip for us to Aruba. I would definitely recommend Cruise Planners 10 out of 10.
Response from the owner · a month ago
Thank you so much for your wonderful review! It was truly an honor to help you and your husband celebrate such a special milestone—30 years of marriage is an incredible accomplishment! ❤️🥂
I’m so happy to hear that Aruba was the perfect destination for your anniversary and that you had the romantic getaway you were hoping for. Helping couples create unforgettable memories is one of the most rewarding parts of what I do.
Thank you for trusting me with such an important celebration and for your 10/10 recommendation! I truly appreciate your business and look forward to helping you plan many more adventures together.
Here’s to 30 years—and many more beautiful journeys ahead! 🌴✈️❤️
— Adniel Charlot
Cruise Planners
Adniel planned everything out perfectly. I told him what I wanted and he made it happen!
Response from the owner · a month ago
Thank you so much for your wonderful review! I truly appreciate you trusting me with your travel plans.
I love taking a client’s vision and turning it into a smooth, stress-free, and memorable vacation. I’m so glad I was able to make exactly what you wanted happen!
Thank you again for choosing me and for sharing your experience. I look forward to helping you plan your next adventure! ✈️🚢🌴
— Adniel Charlot
Cruise Planners
My Trip Planner Adniel did an AMAZING job with our flight & resort booking, his services allows myself & my friends to enjoy traveling while budgeting. The process picking out resorts, to selecting the travel times is a seamless process. Adniel always goes above & beyond to meet our expectations and it's extremely appreciated.
Response from the owner · 8 months ago
Thank you so much for your kind words. It truly means a lot to hear that your experience was seamless and enjoyable. I’m glad I could help make your flight and resort planning easier while staying within your budget. Providing personalized service and making sure every detail meets your expectations is always my top priority. I appreciate your continued trust and look forward to planning many more great trips for you and your friends.
Excellent service. I've been using apvacations for year. Flights cruises and hotels. Customer servise is ecelent with quick responses and accurate answers.
Response from the owner · 10 months ago
Thank you so much for your wonderful review. We truly appreciate your loyalty over the years and are glad to hear that your experiences with our flights, cruises, and hotel bookings have been consistently positive. Our team works hard to provide quick, accurate, and reliable support, and it means a lot to know that our efforts are making a difference. Thank you again for your trust. We look forward to assisting you with many more vacations to come.
