Google reviewers rate Crunch Fitness - Rowlett 4.6 out of 5, highlighting friendly staff, clean facilities, and helpful assistance with memberships and workouts. Recurring themes include welcoming environments and effective personal training. However, negative feedback frequently cites billing discrepancies, unreturned phone calls for membership upgrades, and issues with parking availability or access policies.
Google rating: 4.6 out of 5 from 820 reviews (86% five-star).
Reviews on this page: 820 Google reviews (631 with written comments, 58 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 26, 2026.
Service: Bouldering Gym serving Rowlett, Texas.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.6
★★★★★
820 reviews on Google
5★704
4★20
3★15
2★19
1★62
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 631 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Amari and Devin were super helpful in informing me about everything they have to offer here at crunch.”
“I would have gotten a membership if he wasn't rude about it.”
“Highly recommend crunch to anyone who goes say hi to Josh for me”
“We had a great experience with Noe, who was incredibly welcoming and helpful.”
“And Yes as the other review said the parking lot is terrible, but I mentioned that when I signed up for the trial, and the helpful guy did tell me tha…”
“oh man where do i start this guy ari made my century what a great guy honestly i tear up thinking about the great front desk customer service i receiv…”
“They also lied to my husband about the sign up and fees.”
“Small but definitely worth it for to get a lil workout in real quick”
“I had to ask about all the “hidden fees” and decided it wasn’t a good deal anyways even if I did want to sign up.”
“Wanted to pop on by for a quick workout as it the down the street for where I needed to be.”
“So I said I have concerns about the new no show and late cancellation fees for classes.”
“At the same time, she is incredibly patient and thorough—she takes the time to explain every movement perfectly.”
“That was never clearly explained, and I would not have signed up if it had been.”
People customers mention
Tara14 reviews
Noe13 reviews
Trevor13 reviews
Josh11 reviews
Gym7 reviews
Jenna7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Katherine Sanchez4 reviewsiTotal number of Google reviews Katherine has written across all businesses on Google Maps, not just this one.
Amari and Devin were super helpful in informing me about everything they have to offer here at crunch. Made the environment feel supper welcoming and even showed me around. Thank you guys. Can’t wait to come back
Busyness: A little busy
Powerlifting equipment: Other
Maintenance: Pristine
Response from the owner · 5 hours ago
Hi, thanks for taking the time to review. We appreciate the feedback and look forward to your next visit!
Aliyah Castro1 reviewiTotal number of Google reviews Aliyah has written across all businesses on Google Maps, not just this one.
Josh is the absolute GOAT
My twin is out here making Crunch feel like a luxury resort instead of a place where I willingly come to suffer.
If I could live here I would. But I can’t so I won’t
10/10 gym. 10/10 staff. Give Josh a raise before I start asking questions. 🤝🏽
Maintenance: Pristine
Response from the owner · 2 days ago
Hi, we’re thrilled with your 5-star review! We're here to support your fitness goals. Let's continue to crush those workouts together!
Ilan Bravo4 reviewsiTotal number of Google reviews Ilan has written across all businesses on Google Maps, not just this one.
I love working out here. Their personal training is amazing. I train with Mia and she is the BEST. Such a happy environment with great staff all around!
Busyness: A little busy
Powerlifting equipment: Bench press, Dumbbells
Maintenance: Pristine
Response from the owner · 4 days ago
Hi, thanks for the 5-star review! Keep up the great work on your fitness journey!
Julyanxander “A”1 reviewiTotal number of Google reviews Julyanxander has written across all businesses on Google Maps, not just this one.
I’ve called six times today to upgrade my membership and I’ve received no answer. It’s crazy how you want people to get the fullest extent to the membership but don’t wanna answer the phone for the upgrade.
