Analyzing 8,659,7728.7M ReviewsFor 24,72424.7K Experts

Experts Reviews · Company report
Cruz Home Constructions logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%93+54.6Reliability 26%96+25Value 15%100+15.2Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Cruz Home Constructions

Santa Cruz, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 46 home builders · 4.9★ from 51 Google reviews

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Report card

Percentile vs other home builders (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cruz Home Constructions is better than 93% of home builders.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cruz Home Constructions is better than 96% of home builders.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cruz Home Constructions is better than —% of home builders.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cruz Home Constructions is better than 100% of home builders.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cruz Home Constructions is better than 100% of home builders.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cruz Home Constructions is better than —% of home builders.–
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Reviews for your job

Customers hired Cruz Home Constructions for 8 kinds of job.

Cruz Home Constructions for bathroom remodeling

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Bathroom remodeling”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Bathroom remodeling”

Hallie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We recently hired Cruz Home Construction to remodel our hall bath, and primary bathroom and bedroom, and they did an outstanding job. Gabriel has an incredible eye for detail and brings together a fantastic group of subcontractors who are top-notch at what they do. Throughout the entire project, the entire crew was…

Reasonable priceInstall flooringHome renovationsBathroom remodeling
Donna13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Living in a home with delayed/deferred maintenance can be very overwhelming. As we both became seniors, the longer it isn't handled the more frightening and insurmountable it feels. We had contractors come and no one followed up with an estimate. We never heard from them again. Finding Gabriel @ Cruz Home was a…

Great priceBathroom remodeling
Amber5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Cruz Home Constructions remodeled our entire home, including moving a wall to expand our master bathroom, and we couldn’t be happier with the results. Gabriel was an excellent communicator throughout the entire process and kept us informed every step of the way. He made thoughtful recommendations as the project…

Great priceInstall flooringHome renovationsBathroom remodeling
Sh6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

After four months of slow progress, delays and communication on our remodel, Cruz Home Construction swooped in and completely saved the project. Gabriel showed up the same day, understood the urgency, and had his team on-sight working within three days. Their craftsmanship, communication, and professionalism were on…

Customer photo from Sh's reviewCustomer photo from Sh's review
Great priceInstall flooringBathroom remodelingPlumbing fixture installation
Alejandro3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Cruz Home Constructions remodeled our entire home and we couldn’t be happier with the results. From the beginning, they walked me through the whole process, explained everything clearly, and made it feel smooth and stress free. They also had great suggestions and ideas I hadn’t even considered, and those details…

Great priceInstall flooringHome renovationsBathroom remodeling
RicardoLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

I had a great experience working with Cruz Home Construction. Gabriel was very pleasant to work with from start to finish, professional, friendly, and easy to communicate with throughout the entire project. His communication was excellent, always keeping me updated and making sure everything was clear. The results…

Great priceInstall flooringHome renovationsBathroom remodeling
Wendy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We had such a great experience working with Gabriel and his team at Cruz Home Construction. From start to finish, they were professional, communicative, and truly cared about the quality of their work. They took the time to answer all of our questions and made sure we felt comfortable and informed throughout the…

Reasonable priceBathroom remodeling
Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Gabriel and his team did a fantastic job on our bathroom remodel. He knew the timing of the job was very important to us and it was completed right on time. It is just beautiful! Communication was clear and everyone on the team was really good to work with. I would absolutely use them again.

Reasonable priceBathroom remodeling
amy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Gabriel and his team did a fantastic job on our bathroom remodel. They were very respectful of our home, were timely, and did what they said they would. We are very happy with the finished product.

Reasonable priceBathroom remodeling
Robert6 months ago★★★★★

Rating only, no written review.

Great priceInstall flooringHome renovationsBathroom remodeling

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 60%Reasonable 40%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Bathroom remodeling10—
Home renovations7—
Install flooring7—
Remodeling6—
Plumbing fixture installation3—
Interior structural repairs3—
Kitchen remodeling3—
Building construction2—

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