Analyzing 8,659,7728.7M ReviewsFor 24,72424.7K Experts

Experts Reviews · Company report
Cruz Home Constructions logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%93+54.6Reliability 26%96+25Value 15%100+15.2Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Cruz Home Constructions

Santa Cruz, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 46 home builders · 4.9★ from 51 Google reviews

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Report card

Percentile vs other home builders (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cruz Home Constructions is better than 93% of home builders.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cruz Home Constructions is better than 96% of home builders.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cruz Home Constructions is better than —% of home builders.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cruz Home Constructions is better than 100% of home builders.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cruz Home Constructions is better than 100% of home builders.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cruz Home Constructions is better than —% of home builders.–
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Reviews for your job

Customers hired Cruz Home Constructions for 8 kinds of job.

Cruz Home Constructions for home renovations

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Home renovations”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Home renovations”

GinaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Gabriel Cruz and the CHC Team did an exceptional job on my home improvements. Communication was excellent throughout the project. When I requested a summary of charges the day before the final walk-through, it was promptly provided—and the work was completed ahead of schedule. I highly recommend Gabriel and the CHC…

Reasonable priceHome renovations
Hallie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We recently hired Cruz Home Construction to remodel our hall bath, and primary bathroom and bedroom, and they did an outstanding job. Gabriel has an incredible eye for detail and brings together a fantastic group of subcontractors who are top-notch at what they do. Throughout the entire project, the entire crew was…

Reasonable priceInstall flooringHome renovationsBathroom remodeling
Ray2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★

Great communication from start to finish. Would recommend Gabriel and the crew, especially for those who have ideas about the design of their particular project.

Home renovations
Amber5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Cruz Home Constructions remodeled our entire home, including moving a wall to expand our master bathroom, and we couldn’t be happier with the results. Gabriel was an excellent communicator throughout the entire process and kept us informed every step of the way. He made thoughtful recommendations as the project…

Great priceInstall flooringHome renovationsBathroom remodeling
Alejandro3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Cruz Home Constructions remodeled our entire home and we couldn’t be happier with the results. From the beginning, they walked me through the whole process, explained everything clearly, and made it feel smooth and stress free. They also had great suggestions and ideas I hadn’t even considered, and those details…

Great priceInstall flooringHome renovationsBathroom remodeling
RicardoLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

I had a great experience working with Cruz Home Construction. Gabriel was very pleasant to work with from start to finish, professional, friendly, and easy to communicate with throughout the entire project. His communication was excellent, always keeping me updated and making sure everything was clear. The results…

Great priceInstall flooringHome renovationsBathroom remodeling
Robert6 months ago★★★★★

Rating only, no written review.

Great priceInstall flooringHome renovationsBathroom remodeling

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 60%Reasonable 40%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Bathroom remodeling10—
Home renovations7—
Install flooring7—
Remodeling6—
Plumbing fixture installation3—
Interior structural repairs3—
Kitchen remodeling3—
Building construction2—

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