iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%81+56.1Reliability 31%80+24.6Momentum penalty15−8.5Experts Score= 72Not enough data for value, replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#56 of 65 tree removal servicesiPosition by Experts Score among all companies we track in this category. · better than 14%
4.8★★★★★31 Google reviews · 11 photos
94%five-star reviews
1.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite professional conduct, fair pricing, and punctuality for services including tree trimming, irrigation repairs, and concrete patio installation. Positive reviews highlight thorough work, clear communication, and friendly crews that leave properties clean. However, a recurring criticism involves unresponsiveness to follow-up requests regarding dead trees, with one customer alleging the company ceased operations to avoid honoring a replacement guarantee.
Google rating: 4.8 out of 5 from 31 reviews (94% five-star).
Reviews on this page: 31 Google reviews (21 with written comments, 4 with photos).
Owner responses: the business replied to 6% of reviews.
Most recent review: April 6, 2026.
Service: Tree Removal Service serving Yucaipa, California.
Data from Google, last updated November 1, 2026.
Score profile vs other tree removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
This companyTree Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cruz Sons Concrete & Tree Service: 81/100 on this factor. Category median: 95.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cruz Sons Concrete & Tree Service: 80/100 on this factor. Category median: 94.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cruz Sons Concrete & Tree Service: 15/100 on this factor. Category median: 100.F
15
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 50.–
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Bar = this company · dark tick = category median.
Star ratings
31 Google reviews we collected
4.8of 5
5 stars2994%
4 stars13%
3 stars00%
2 stars00%
1 star13%
Praise vs complaints
Phrases our text analysis found in 21 written reviews
97%praise
Praise3897%
Complaints13%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1128%
Quality & results1026%
Price & value718%
Speed & response410%
Honesty & trust38%
Would recommend38%
Communication13%
What customers talk about
We read 21 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were diligent, professional, and their pricing was very reasonable.”
“I needed a new manifold for my sprinkler system and Cruz Sons did an amazing job from start to finish.”
“The cost of the job was very fair, I am fully satisfied with i got for the money.”
“On time, fair pricing, professional, polite and helpful.”
“The cost was higher than I expected, but I can honestly say that it was worth it.”
“I strongly recommend this family for all gardening and handiwork !”
“Not only the Cruz were always on time, communicated well, respected the quotes they provided, the work itself was impeccable and they left our place…”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
AAimee11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★
They placed 5 trees and one died. They promised if any died they would come replace it. I told them 2 weeks after that I think one was dying. They told me to give it time. They stopped responding to texts. I called and now the said THEY ARE OUT OF BUSINESS so they can’t help me. Don’t trust them.
Tree planting
Sscott1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I needed a new manifold for my sprinkler system and Cruz Sons did an amazing job from start to finish. They were diligent, professional, and their pricing was very reasonable. I have their number saved in my phone for future jobs.
KKarl4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Gus&SONS came to do some tree trimming and yard clean up. They did a spectacular job, beyond my expectations. The cost of the job was very fair, I am fully satisfied with i got for the money. The topper was their dedication, pride in their work and very polite. I highly recommend Gus & SONS. They will be doing all…
CCurt3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
The work Cruz and sons did was great! This is the second project they helped on. They were timely and professional
Bbri1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I was happy with Cruz Sons' work on our retaining wall. The crew was friendly, but I felt the project took longer than I expected. The work quality was solid, though, and the final result was
exactly what we wanted.
EErick1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
The cost was higher than I expected, but I can honestly say that it was worth it. Cruz Sons did an amazing job on our irrigation system, and the team was so helpful and thorough. We are really pleased with the results!
They placed 5 trees and one died. They promised if any died they would come replace it. I told them 2 weeks after that I think one was dying. They told me to give it time. They stopped responding to texts. I called and now the said THEY ARE OUT OF BUSINESS so they can’t help me. Don’t trust them.
Services: Tree planting
R
Ramon Sanchez1 reviewiTotal number of Google reviews Ramon has written across all businesses on Google Maps, not just this one.
I needed a new manifold for my sprinkler system and Cruz Sons did an amazing job from start to finish. They were diligent, professional, and their pricing was very reasonable. I have their number saved in my phone for future jobs.
A
Addam Wesneski9 reviewsiTotal number of Google reviews Addam has written across all businesses on Google Maps, not just this one.
Gus&SONS came to do some tree trimming and yard clean up. They did a spectacular job, beyond my expectations. The cost of the job was very fair, I am fully satisfied with i got for the money. The topper was their dedication, pride in their work and very polite. I highly recommend Gus & SONS. They will be doing all my heavy gardening and tree trimming moving forward.
Response from the owner · a year ago
Thank you so much for your support.😀👍
C
Curt Kucera3 reviewsiTotal number of Google reviews Curt has written across all businesses on Google Maps, not just this one.
I was happy with Cruz Sons' work on our retaining wall. The crew was friendly, but I felt the project took longer than I expected. The work quality was solid, though, and the final result was
exactly what we wanted.
E
Erick Garcia1 reviewiTotal number of Google reviews Erick has written across all businesses on Google Maps, not just this one.
The cost was higher than I expected, but I can honestly say that it was worth it. Cruz Sons did an amazing job on our irrigation system, and the team was so helpful and thorough. We are really pleased with the results!
A
Allan Medrano1 reviewiTotal number of Google reviews Allan has written across all businesses on Google Maps, not just this one.