Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts
Google reviewers rate Crystal Palace Banquet Hall 4.7 out of 5 based on 274 reviews, with the owner responding to 93% of them. Customers frequently praise the spacious venue, elegant decorations, and attentive staff, noting that the owner provides helpful guidance and transparent pricing for many events. However, several low-star reviews criticize the service for being rude and unprofessional, citing hidden fees, lack of written contracts, and safety concerns regarding the surrounding area.
Data from Google, last updated November 3, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
274 Google reviews we collected
Phrases our text analysis found in 242 written reviews
How often each topic comes up in the written reviews
We read 242 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff was friendly and the service was smooth all evening.”
“Owner was so rude to us, vendors and some of my guests helping to set up a day before.”
“Beautiful venue definitely recommending to all my friends.”
“Would not recommend.”
“I had my wedding here in November of 2025 and it was a great experience.”
“One of the worst Banquet most people I know are not happy from this place , I don’t recommend to anyone so please before coming to this place think be…”
“Rebecca is the owner, and she worked with us the whole way to get us what we wanted for a great price.”
“They want to add hidden fees at the end and if you don’t get stuff through them they won’t allow you to use even through your own vendors.”
“The event coordinator was proactive and easy to communicate with, ensuring everything ran smoothly throughout the evening.”
“The owner, Rebeca, was incredibly supportive and responsive throughout the entire process.”
“I’ll be honest — I was a bit concerned after reading some of the negative reviews.”
“The pricing was not transparent, and they tacked on extra fees that weren't mentioned initially.”
praise complaint · found by our text analysis, Google review wording unchanged.
Big, spacious with accessible entry & parking. Had a celebration of life for my aunt and the place is huge, the chandeliers makes a lot of noise especially during speeches but once the music is playing you can't hear a thing. Take Away: it's not in the best area but they do have patrol and security that try to…
Beautiful set-up for mySIS-in-law of 35yrs celebration of life. *BanquetHall + buffet + deco PKG deal* MahaloNuiLoa 🤙🙏 loved the blue chandeliers 🥰😍
Las fotos como esplican que están sujetas a derecho de autor no dejan ver de una en una haciendo un zoom para ver detalles que son importantes para la mayoría de los clientes en un futuro me gustaría que se pudiera modificar ese detalle gracias.
Crystal Palace Banquet Hall is a beautiful venue. I attended an event there and the atmosphere was amazing. From the decorations to the lighting and layout of the room, everything looked great. The staff was friendly and the service was smooth all evening. It’s a perfect location for weddings and celebrations.
Recently went to an event at Crystal Palace Banquet Hall and was very impressed with how everything was put together. The venue looked stunning and the decorations created a really classy setting. The staff was organized and attentive, and everything from the setup to the service ran seamlessly. It’s easy to see why…
Nice venue. Great customer service. Looking forward to my experience. Photos coming soon
4.7 ★★★★★ 274 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Beutiful.place to celebrate a beautiful union between two people.
John, seeing our venue host such a beautiful union you've made us smile — we loved being part of the celebration; our team sends warm wishes.
Big, spacious with accessible entry & parking. Had a celebration of life for my aunt and the place is huge, the chandeliers makes a lot of noise especially during speeches but once the music is playing you can't hear a thing. Take Away: it's not in the best area but they do have patrol and security that try to enforce things. My only vice is that when you have an event, random people can and even will walk in from near by neighborhoods. They had to escort some random people that looked like party crashers that tried to go to the open bar inside the hall. It seems like the locals come when they see a party even if it's a private event. So that was the only terrible thing I witnessed. Also some of the servers could have been better at being discreet, there was servers outside smoking cigarettes and went back in to serve. Yuck!
Leata, thank you for sharing. Our goal is to provide secure, discreet events — investigating the loud chandeliers, open-bar crashers and servers smoking. Could you speak with our manager?
Beautiful set-up for mySIS-in-law of 35yrs celebration of life. *BanquetHall + buffet + deco PKG deal* MahaloNuiLoa 🤙🙏 loved the blue chandeliers 🥰😍
Lei, I'm glad you gave us five stars — that means a lot, and we'd love for you to drop by again when it suits you.
Las fotos como esplican que están sujetas a derecho de autor no dejan ver de una en una haciendo un zoom para ver detalles que son importantes para la mayoría de los clientes en un futuro me gustaría que se pudiera modificar ese detalle gracias.
Ignacio, gracias por su comentario. Valoramos su observación sobre el zoom y derechos de autor; nos gustaría revisar opciones y atender su caso. Por favor contáctenos directamente para conversar.
Crystal Palace Banquet Hall is a beautiful venue. I attended an event there and the atmosphere was amazing. From the decorations to the lighting and layout of the room, everything looked great. The staff was friendly and the service was smooth all evening. It’s a perfect location for weddings and celebrations.
Charles, thank you for your glowing review. We’re delighted the décor, lighting and friendly staff made the evening special; we’d be honored to host your next celebration.
Recently went to an event at Crystal Palace Banquet Hall and was very impressed with how everything was put together. The venue looked stunning and the decorations created a really classy setting. The staff was organized and attentive, and everything from the setup to the service ran seamlessly. It’s easy to see why people choose this venue for their events.
Tru, thank you for your wonderful review. We’re glad the venue, décor, and attentive staff made your event seamless — we appreciate your kind words and hope to host you again.
Nice venue. Great customer service. Looking forward to my experience. Photos coming soon
Thank you, Joog — we’re delighted you enjoyed the venue and service. We look forward to your visit and seeing your photos; please let us know if we can assist with anything.
Great prices and ambiance…. Excellent company and venue…
Jerraud, thank you for the kind review — delighted our prices, ambiance, and venue met your expectations. We appreciate your support and look forward to seeing you again soon.
Crystal’s Palace Banquet Hall is the best and I had a very lovely time!
DaNeisha, thank you for your wonderful words — so glad you had a lovely time at Crystal’s Palace. We appreciate your kind rating and look forward to welcoming you again.
Perfect wedding venue !!…. No 2nd guess needed ! You’ll be very satisfied 🤩
BgSeXc, thank you for the excellent review. We are glad our venue gave you confidence and satisfaction — it was an honor to be part of your wedding day.
Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts
