Reviewers of Crystal’s Royalty Cleaning in Hemet, CA, report a 4.9-star average from 85 ratings, with the owner responding to all feedback. Customers frequently praise the service for its thorough deep cleaning, punctuality, and reasonable pricing, noting that the owner often creates custom plans and maintains flexible communication. While most feedback is positive, one low-star review describes a refusal to provide service due to a personal conflict with a relative, highlighting a lack of professional boundary management in that specific instance.
Google rating: 4.9 out of 5 from 85 reviews (93% five-star).
Reviews on this page: 85 Google reviews (77 with written comments, 3 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 29, 2026.
Service: Property Cleanup Service serving Hemet, California.
Data from Google, last updated November 3, 2026.
Star ratings
85 Google reviews we collected
4.9of 5
5 stars7993%
4 stars56%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 77 written reviews
100%praise
Praise145100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4028%
Quality & results3726%
Would recommend3121%
Speed & response1812%
Price & value96%
Honesty & trust86%
Communication21%
What customers talk about
We read 77 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is so sweet and professional, and I was genuinely so happy with the results.”
“Whenever we asked her to give extra attention to a specific area, she took care of it right away and did an outstanding job.”
“I couldn't have asked for a better experience, highly recommend her services to anyone looking for a thorough and reliable clean!”
“She worked efficiently, transforming my space into a clean and presentable environment in no time.”
“Her prices are very reasonable for the exceptional quality of service she provides, and we were so impressed that we’ve already hired her for monthly cleanings.”
“She cleaned everything from top to bottom, and our house honestly looks brand new!”
“Very easy to communicate with was on time gave me professional care and quality work”
praise complaint · found by our text analysis, Google review wording unchanged.
Crystal did an amazing job with my cleaning today! She is so sweet and professional, and I was genuinely so happy with the results. I couldn't have asked for a better experience, highly recommend her services to anyone looking for a thorough and reliable clean!
Response from the owner · 4 days ago
Thank you Deanne! I am so happy to be a service; It was honestly an honor to help you to meet your cleaning needs!
M
MaggieLocal Guide · 16 reviewsiTotal number of Google reviews Maggie has written across all businesses on Google Maps, not just this one.
Crystal did a awesome job on my home. On time and very reasonable.
Price assessment: Reasonable price
Price: $200–250
Response from the owner · 3 months ago
Thank you Neva!
Thank you so much for your kind review! It was a pleasure helping prepare your home for the upcoming listing by cleaning your kitchen and two bathrooms. I truly appreciate the opportunity to assist you during this exciting time and wish you all the best with the sale of your home!
V
Vanessa Scott4 reviewsiTotal number of Google reviews Vanessa has written across all businesses on Google Maps, not just this one.
Crystal did a deep cleaning of our approximately 2,000-square-foot home over the course of two days, and we couldn’t be happier with the results. She cleaned everything from top to bottom, and our house honestly looks brand new!
One thing that completely amazed us was one of our toilets. We had gotten to the point where we were ready to replace it. After Crystal worked her magic, it looks brand new! We couldn’t believe the difference.
Not only does Crystal do incredible work, but she’s also one of the kindest, most thoughtful people we’ve worked with. She was very careful around our pet, respectful of our daughter and her treasured collectibles, and made us feel completely comfortable having her in our home.
Whenever we asked her to give extra attention to a specific area, she took care of it right away and did an outstanding job. Her attention to detail and pride in her work really show.
One of the best parts is the peace of mind she’s given us. It's such a relief knowing we no longer have to worry about tackling the cleaning all ourselves. We can spend more time enjoying our home instead of constantly trying to keep up with it.
Her prices are very reasonable for the exceptional quality of service she provides, and we were so impressed that we’ve already hired her for monthly cleanings. If you’re looking for someone who is thorough, reliable, trustworthy, and truly cares about her clients and their homes, we highly recommend Crystal’s Royalty Cleaning Service!
Response from the owner · 3 months ago
Wow! Vanessa Thank you so much for taking the time to write such a thoughtful and heartfelt review. Your kind words truly mean more than you know! It was an absolute pleasure serving you, and I’m so grateful for the trust you placed in Crystal’s Royalty CleanIng. Knowing that I exceeded your expectations is the greatest compliment I could receive. I look forward to continuing to provide you and your beautiful family with the royal treatment every visit!
A
Asmaa Petro8 reviewsiTotal number of Google reviews Asmaa has written across all businesses on Google Maps, not just this one.
I hired Crystal to do a deep cleaning of my house. She did a great job, paid attention to what I asked for and made my house look beautiful. She is also super pleasant and sweet and has a great work ethic. I've asked her to come back every few weeks to help me keep the house clean.
Response from the owner · 5 months ago
Thank you Asmaa! It truly means a lot. It was a pleasure serving you and your beautiful family. I look forward to continuing meeting your cleaning needs.
B
Brandy Raubolt11 reviewsiTotal number of Google reviews Brandy has written across all businesses on Google Maps, not just this one.
Crystal thought is was just a normal day, only to learn it was a move-out/move-in cleaning. She pivoted well, did the best she could given the circumstances, and left me in a position where I felt comfortable starting to move into the new home because it was clean.
Response from the owner · 7 months ago
Thank you Nicole! I am so glad I was able to help you meet your cleaning needs. I am truly appreciate you taking time to share your experience and I look forward to continue to help Keep your home beautiful 🫶🏽✨
D
Diamond Sullivan1 reviewiTotal number of Google reviews Diamond has written across all businesses on Google Maps, not just this one.
Crystal did an AMAZING job cleaning mine & my spouses home!!! We haven’t been able to keep up as we’d liked, and knew we needed to allow ourselves some extra help. She went above and beyond for us, we are so lucky and grateful to have come across her. Would 1000% recommend her services!!
Response from the owner · 8 months ago
Thank you so much Diamond! I appreciate you and both! I am so glad I was able to help you both meet your cleaning needs!✨🫶🏽
T
Tracy Weber6 reviewsiTotal number of Google reviews Tracy has written across all businesses on Google Maps, not just this one.
Best experience ever! Crystal came to my house and did a deep cleaning to prepare for an upcoming holiday party. I was so impressed! She worked hard and cleaned everything so beautifully! She is also very friendly and was a true professional! I highly recommend! Lifetime client now!
Response from the owner · 10 months ago
Thank you so much Tracy! It’s a pleasure serving you and your beautiful family!
