Google reviewers rate CS Automotive 4.9 out of 5 based on 533 reviews, with the owner responding to 66 percent of them. Customers frequently praise the shop for professional service, timely repairs, clear communication, and reasonable pricing for maintenance and diagnostics. However, a recurring criticism in lower-rated reviews involves unexpected price markups on parts, inaccurate estimates, and instances of unresolved mechanical issues or poor communication regarding repair timelines.
Google rating: 4.9 out of 5 from 533 reviews (94% five-star).
Reviews on this page: 533 Google reviews (401 with written comments, 4 with photos).
Owner responses: the business replied to 66% of reviews.
Most recent review: October 30, 2026.
Service: Auto Repair Shop serving Nashville, Tennessee.
Data from Google, last updated November 11, 2026.
Star ratings
533 Google reviews we collected
4.9of 5
5 stars50294%
4 stars132%
3 stars31%
2 stars31%
1 star122%
Praise vs complaints
Phrases our text analysis found in 401 written reviews
97%praise
Praise68097%
Complaints243%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude16223%
Quality & results15622%
Honesty & trust10014%
Price & value8412%
Speed & response7811%
Would recommend7010%
Communication548%
What customers talk about
We read 401 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Zach and Zachary were very helpful, communicative, and nice.”
“I had a great experience at the cs automotive in Brentwood.”
“This place is horrible push your car 1000 miles to any other shopanywhere”
“They earned a customer for life with their honesty and my family’s 4 cars will be worked on only by CS now.”
“I told him your the one lied and said two days to me , its not me who said i wanted to be done in two days .”
“Didn't try and upsell, and quoted me with a very reasonable price to get my brake pads and rotors replaced on my Cadillac in a timely fashion.”
“…ck here and have to get a car fixed bc I sure won’t go by reviews big rip off…”
“They got my car done real quick while still inspecting the entirety of my car.”
“i’ve never been so happy to pay for something, highly recommend taking your vehicle here.”
“Would not recommend.”
“Zach was kind, direct, and provided good communication.”
People customers mention
Toyota23 reviews
Lexus19 reviews
Lori14 reviews
Brentwood5 reviews
Zach4 reviews
Kim4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I had a great experience at the cs automotive in Brentwood. They got my car done real quick while still inspecting the entirety of my car. i’ve never been so happy to pay for something, highly recommend taking your vehicle here.
Price assessment: Great price
Response from the owner · a week ago
Hi Mitchy! We're thrilled to hear that you had a great experience with us and that everything went smoothly. We're always here to make sure your car gets the attention it needs swiftly and thoroughly. Thanks so much for recommending us; it means a lot! Safe travels, and we hope to see you again if you need anything else!
John KehoeLocal Guide · 20 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
The shop was very quick in solving my situation. They were very professional. There was only one issue, mark up. I know every shop is going to charge Mark up on parts used. Standard Mark up is 40%. On my part? 100% mark up is too much. They did the work and I paid for it but I won’t be going back. They just charge too much
Price assessment: Overpriced
Services: Service not listed
Response from the owner · 5 days ago
Hi John,
Thanks for taking the time to share your feedback with us. We're glad to hear you found our service quick and professional. We understand your concern about the markup and appreciate your honesty. We always aim to be transparent with our pricing and would love the chance to discuss this further. Feel free to reach out to us at (334) 310-8010 EXT 130. We value your feedback and hope to have the opportunity to serve you again in the future.
Robert David Keller3 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
This place is horrible push your car 1000 miles to any other shopanywhere
Price assessment: Overpriced
Services: Brake service & repair
Response from the owner · a week ago
Hey Robert,
We're sorry to hear about your experience and that we fell short of your expectations. We really value your feedback and would love the opportunity to address any issues you faced. Please reach out to our customer service team at (334) 310-8010 EXT 130, so we can make things right for you.
Thank you for bringing this to our attention.
Best,
CS Automotive Team
Jonathan Bobbitt11 reviewsiTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Professional. Timely. Knowledgeable. This is a good team for your auto needs.
Services: Electrical repair, Auto battery maintenance
Response from the owner · a month ago
Hey Jonathan, thank you so much for the fantastic review! We're thrilled to hear you found our team professional, timely, and knowledgeable. We're always here to help with any of your auto needs. Safe travels!
David McDaniel2 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
First time customer and plan to return. Service was excellent and the promo price charged was very competitive.
Price assessment: Great price
Response from the owner · a month ago
Hi David, thanks a lot for the awesome review! We're thrilled to hear that your first visit with us was a positive experience. Our team always strives to offer excellent service and fair pricing, so it’s great to know you felt that way. We look forward to seeing you again soon!
Kat8lystLocal Guide · 82 reviewsiTotal number of Google reviews Kat8lyst has written across all businesses on Google Maps, not just this one.
Hey Kat8lyst! Thanks a ton for the five-star review and the high recommendation! We're thrilled to know you had a great experience with us. We'll be here whenever you need us. Safe travels! 🚗💨
Jerry GowenLocal Guide · 17 reviewsiTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
I have had my automobile serviced at CS since 2014. I have had nothing but good experiences since the beginning. My most recent visit was in keeping with this history. CS has recently changed ownership and many new people so I will be reevaluating my relationship but so far so good.
Price assessment: Reasonable price
Services: Auto maintenance, Service not listed
Positive: Professionalism
Services: Tires, Vehicle Inspection, Auto tire replacement, Wiper blade installation, Service not listed
Response from the owner · 4 years ago
Jerry - YOUARE ARE THE BEST!!!
thebeast 88Local Guide · 25 reviewsiTotal number of Google reviews thebeast has written across all businesses on Google Maps, not just this one.
The worst unprofessional shop i ever been at never again, i called before i bring the car , they told me two days to check and let me know cost days to fix ect...., its been 3 days i tried to xall million of times no answers! I stop by i told him you told me 2 days! He started yelling saying don't tell me time im not gonna fix it , after i paid for towing company to bring it he say im no fixing it! I told him your the one lied and said two days to me , its not me who said i wanted to be done in two days ... so i had to call the towing company again to pick it up take it to different shop, unprofessional, don't ever go there and they seems like they don't know what are they doing, communication 0 of course... experience 0 and non of them having car mechanics certification...
Response from the owner · 2 months ago
Hi thebeast 88,
We're truly sorry to hear about your recent experience with us. We strive to offer professional and reliable service, and we understand your frustration with the situation and communication issues you experienced. This is not the level of service we aim to provide, and we sincerely apologize for any inconvenience this may have caused you. Please reach out to our customer service team at (334) 310-8010 Ext 130. We'd like the opportunity to make this right and address the concerns you’ve raised. Thank you for bringing this to our attention.
Brian Ek1 reviewiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
My 16 year old daughter is about to start driving my wife’s 2014 Honda Pilot. I dropped the car off to Zac and told him I needed it looked over top to bottom for safety and preventive maintenance. An hour later he called and said car was ready. I was adamant that they didn’t look it over thoroughly. He then had it reinspected with videos and pics with the message of, “Sir, it’s a Honda and we couldn’t really find anything that wrong with it.. we’d like to charge more money but that’s not how we operate.”
I picked the car up and it’s running good. They earned a customer for life with their honesty and my family’s 4 cars will be worked on only by CS now.
Price assessment: Reasonable price
Services: Auto battery replacement, General repairs & maintenance
Response from the owner · 2 months ago
Hey Brian,
We're thrilled to hear that you had such a positive experience with us! It's great to know that Zac and the team could provide peace of mind for your daughter's soon-to-be ride. Honest and thorough service is what we're all about, so we're glad to see that reflected in your visit. We look forward to taking care of your family's cars for years to come. Thanks for placing your trust in us!
Best,
CS Automotive Team
Weston Lazenby7 reviewsiTotal number of Google reviews Weston has written across all businesses on Google Maps, not just this one.
I was in from out of town, and CS Automotive lived up to the hype. Zach and Zachary were very helpful, communicative, and nice. They really helped me out. Fingers crossed I don’t get stuck in town again, but if I do, I know where I’m going.
Response from the owner · Edited 4 months ago
Hey Weston!
Thanks a ton for the awesome review! We're thrilled Zac and Zachary could give you a hand and make your visit a good one. Fingers crossed for no more unexpected stops, but we’ll always be here if you need us again! Safe travels! 🚗💨
