Google reviewers rate CSI Accounting & Payroll 4.9 out of 5 based on 371 reviews, with the owner responding to 85% of feedback. Clients frequently praise the firm for consistent payroll processing, responsive communication, and knowledgeable support for small businesses. However, a minority of low-star reviews criticize high pricing, billing practices, and communication breakdowns during account transitions.
Google rating: 4.9 out of 5 from 371 reviews (97% five-star).
Reviews on this page: 370 Google reviews (352 with written comments, 4 with photos).
Owner responses: the business replied to 85% of reviews.
Most recent review: October 16, 2026.
Service: Bookkeeper serving New Brighton, Minnesota.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.9
★★★★★
371 reviews on Google
5★358
4★7
3★0
2★1
1★4
Reviews from Google, shown as published (original wording, unedited).
RD
Robbinsdale Dentalcare1 review
★★★★★
Thankful to have switched our payroll services over to CSI. We went from a revolving door of account servicers to complete consistency. Its an added plus to know and enjoy friendship with great members of their team like Jordan as well!
Response from the owner · a week ago
We appreciate your review! We're glad to hear that the consistency of our payroll service makes you want to stick around, and it sounds like you've been getting some value out of our video content by Jordan, too. We'll tell the payroll team and Jordan about your kind words!
CSI has been great about helping Robbinsdale Dental Care get set up with payroll! It’s always on time and we don’t have to think twice about it!
Response from the owner · a week ago
Thank you for sharing your experience in getting started with our payroll service, Treva! We're glad that you feel your onboarding went smoothly and that your payroll has been reliable. We'll tell your team to keep up the great work!
I absolutely love partnering with the CSI team! Everyone is incredibly responsive, knowledgeable, and a pleasure to work with. I truly appreciate the partnership and look forward to continuing to work together!
Services: Payroll accounting
Response from the owner · a week ago
Thank you for the review and your partnership, Karley! Kris also says the same positive things about working with you as our workers' compensation insurance partner. We appreciate everything you do for us and our clients!
Ryan clemets good communication friendly down to earth
Services: Financial analysis of business plans
Response from the owner · a week ago
Thank you for leaving a review, Dylan! We agree that Ryan is pretty easy to talk to and always tells it like it is. We're glad you got this impression from your conversation with him!
CSI and the specially Burt have been an incredible asset to our small business startup. They have provided organized financials and data for us, handle all of the complexities and give us meaningful insights and advice. Big thank you to the team at CSI!
Price assessment: Reasonable price
Services: Business tax planning, Financial analysis of business plans, Accounting services, General bookkeeping
Response from the owner · 2 weeks ago
Thank you for leaving a review, Stephanie! It's a good sign when a startup can prioritize strategic growth, and we're glad that Burt has been able to give you the insights you need. He'll be celebrating 25 years with us soon, so we highly value his expertise, too. We'll tell him (and the rest of your accounting team) about your kind words.
CSI is a great company to partner with for our business needs at Landmark Tours. Alex Wanless is one of the best - efficient and great to work with!
Response from the owner · 3 weeks ago
Thanks for your review, Jeremy! We appreciate your kind words and are glad to hear that Alex is making your payroll a breeze. We'll tell her that you enjoy working with her!
I recently working with CSI accounting & payroll. Most staff I am really satisfied with and one staff, Emma Ireland, who always kindly reminding me through email and keeps me on track. I appreciated her help a lot. She made my work easier.
Services: Payroll accounting
Response from the owner · 3 weeks ago
Thanks for your review, Nhan! It sounds like Emma's proactive service has been really helpful as you get your payroll started with us. We'll tell her that you appreciate her reminders!
MARIE IS A LIFESAVER!!!!! I was panicked about information that needed to be submitted for 401K year end plans and Marie moved quickly and easily and got me all I needed in a jiffy! I am SO glad shes assigned to our company and saves our butts time and time again. WE ADORE HER!
Price assessment: Reasonable price
Services: Payroll accounting
Response from the owner · Edited a week ago
Thanks for your updated review after another year of working with us, Justin! We're happy to hear that Marie's still giving you all the financial support you need, AND that you can rely on her in a pinch. We'll remind her know that you love her customer service and adore working with her!
My husband and I both own multiple businesses and we were looking for a strong accounting firm to have on our team. I grilled Hunter in the very beginning with my list of needs and he answered everything I threw at him with thorough answers and in a professional manner each time. We have been working with CSI for almost a year now and we can still count on Hunter to assist us with anything we need. He is always quick to respond and makes sure we are well taken care of.
Price assessment: Reasonable price
Services: Business tax return preparation, Payroll accounting, Business tax planning, Accounting services, General bookkeeping
Response from the owner · a month ago
Thanks for the review, Stephany! We're glad that you've been able to rely on Hunter for an honest consultation and additional support. We'll let him know that you appreciate his prompt, thorough answers!
Thank you for your review, Nathan! We're happy that you're happy with our attention to detail and efficiency. We'll make sure your accounting and payroll team knows they're doing a good job!
