Linn1 reviewTotal number of Google reviews Linn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat job amazing
CSI Mini Storage Tacoma
4.9 ★★★★★ 173 Google reviews · 9 photos
94%five-star reviews
7%reviews answered by the owner
Nov 2026latest review
CSI Mini Storage Tacoma at a glance
- Google rating: 4.9 out of 5 from 173 reviews (94% five-star).
- Reviews on this page: 173 Google reviews (152 with written comments).
- Owner responses: the business replied to 7% of reviews.
- Most recent review: November 6, 2026.
- Service: Storage Unit serving Tacoma, Washington.
Data from Google, last updated November 11, 2026.
Star ratings
173 Google reviews we collected
- 5 stars16394%
- 4 stars21%
- 3 stars42%
- 2 stars11%
- 1 star32%
Praise vs complaints
Phrases our text analysis found in 152 written reviews
- Praise22099%
- Complaints21%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude10145%
- Would recommend4118%
- Price & value3014%
- Speed & response188%
- Quality & results178%
- Communication105%
- Honesty & trust52%
What customers talk about
We read 152 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Mandy gave us a tour of the facility and was incredibly friendly, helpful, and knowledgeable.”
“I'd recommend this business to everyone that needs storage for sure.”
“Very kind and helpful, fair pricing, very up front and clear about expectations!”
“Reserving a unit was quick, easy, and very convenient.”
“I had an excellent experience with CSI Mini Storage from start to finish.”
“Vic assisted us with all of the paperwork, explained the rules and regulations clearly, and made sure we understood everything before moving in.”
“After that, it's $50/hr, which is honestly really cheap considering they also provide their own truck and they're so efficient.”
People customers mention
- Mandy 16 reviews
- Angel 6 reviews
- Vic 4 reviews
- Clean 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.9 ★★★★★ 173 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Sebastian Guastavino1 reviewTotal number of Google reviews Sebastian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleClean and secure facility. My guy Vic had me in my new unit in 5 minutes. Quick and easy process great rates. Highly recomend to anyone looking for storage.
Lashon Bonilla6 reviewsTotal number of Google reviews Lashon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFamily owned, clean storage. The building feels secure, units are climate controlled. Rate/ deals were great. The location is perfect if you enjoy being near hwy exit and entry points.
Shirley Renfro6 reviewsTotal number of Google reviews Shirley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat help
Jenn TrivetteLocal Guide · 31 reviewsTotal number of Google reviews Jenn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI went to the office to ask a question and Vic not only answered my question, but answered it in the best way possible. He is thoughtful, kind, and very helpful. A true champion of CSI Mini Storage. Thank you, Vic!
Michelle Jones1 reviewTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe two man team came to get my stuff,I had it packed wrong so the manager had them bring the other stuff because my time wasn't as much as others get they came back a second time to keep their word So if you need a storage please call CSI STORAGE YOU WONT BE DISAPPOINTED
Amanda V2 reviewsTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google⭐⭐⭐⭐⭐ I had an excellent experience with CSI Mini Storage from start to finish. Reserving a unit was quick, easy, and very convenient. The entire move-in process was smooth, and the staff made everything stress-free. Mandy gave us a tour of the facility and was incredibly friendly, helpful, and knowledgeable. Vic assisted us with all of the paperwork, explained the rules and regulations clearly, and made sure we understood everything before moving in. They both provided outstanding customer service and made us feel welcome from day one. The facility itself is exceptionally clean, well maintained, and feels very secure. One feature I really appreciate is that your access code only allows you onto the floor where your storage unit is located, rather than giving access to every floor. That extra level of security gave me a lot of peace of mind. One of the biggest perks was the complimentary moving service they offer to new tenants. Two professional movers picked up our belongings from our previous storage unit, transported everything to CSI Mini Storage, and carefully moved it into our new unit. They treated our belongings with great care, worked efficiently, and were courteous throughout the entire process. Overall, I couldn’t be happier with my experience. Excellent customer service, a clean and secure facility, and an amazing complimentary moving service make CSI Mini Storage an easy five-star recommendation. Thank you to Vic, Mandy, and the moving team for making our move so easy!
Sheri DodgeLocal Guide · 20 reviewsTotal number of Google reviews Sheri has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe purchased a locker here and it was the smoothest, quickest and most pleasant experience to date. Your employees were wonderful. Friendly and helpful. HOWEVER, we awkwardly came into contact with the owner, since this review! I asked a question that was weighing on my mind. Did all 3 guitars cases have guitars? The answer was yes. We suspected it all along because it was unlatched. It tells me it's not an honest facility. Such a shame. The worker also told me he almost bid on it. That's not OK either. I've changed my review to a 1 star. Theft is as low as you can go.
Response from the owner · 3 months ago
Dear Ms. Dodge: We take all reviews very seriously. Our records indicate that you are not a current or former tenant of our facility. With that said, I would appreciate the opportunity to discuss the concerns you expressed in your review. You can reach me at (510) 231-1678, and ask for Mike, the General Manager. Thank you in advance.
Janette6 reviewsTotal number of Google reviews Janette has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis is a very nice & clean storage facility.
Eli CareyLocal Guide · 12 reviewsTotal number of Google reviews Eli has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery kind and helpful, fair pricing, very up front and clear about expectations!
Business details
- Address: 2702 S Union Ave, Tacoma, WA 98405
- Phone: (253) 319-2524
- Website: csiministorage.com
- Service area: Tacoma, WA