Analyzing 5,377,1955.4M Reviews For 14,40614.4K Experts
Customers frequently praise the facility's cleanliness, ease of online reservation, and the helpfulness of staff during move-ins. Recurring themes include friendly communication and transparent initial costs, though some users note that specific discounts were unclear. A common criticism involves access issues, such as gate code failures or unexpected denials, alongside complaints about rising monthly rates and discrepancies between quoted and final contract prices.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
We read 164 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Tommy was very helpful and an overall great guy highly recommend!”
“I was at the one in lemoyne, pa and would recommend them to anyone.”
“If you're in need of storage, I would highly recommend looking elsewhere.”
“Their prices ain't that bad either like really reasonable.”
“Rip off artists”
“Tommy and Alex were Awesome, very polite and friendly , Cube Exceeded my Expectations.”
“This is by far the absolute WORST storage company that I've ever dealt with in my entire life!”
“And Tom, the manager, was very helpful, efficient, and friendly.”
“Helped us choose the right storage unit and fully explained everything.”
“Tommy at cubesmart is very accommodating and upfront with everything!”
praise complaint · found by our text analysis, Google review wording unchanged.
Tommy was very helpful and an overall great guy highly recommend!
Hi Pete, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Tom at the Lemoyne Branch helped my big-time by reserving a second unit directly next to my first unit. Very helpful and agrees that Notre Dame is overrated. We made a quick friendship lol.
Hello John, we're happy you found our staff to be so supportive during your experience here at CubeSmart Self Storage. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Online setup was a breeze, and Tommy was waiting for me at the unit when I arrived. Grade A service, highly recommend 👍
Hi Adam, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Tommy was very helpful in setting up new unit for me.
Hi Jon, we're happy you found our staff to be so supportive during your experience here at CubeSmart Self Storage. If you're ever in need of more help, please let us know!
Alex was extremely helpful
Hello Jennifer, we're happy to hear you had such a positive experience with our team! We are more than happy to assist you if anything else comes up. Take care!
Tommy goes above and beyond to help new customers.
Hi Lynn, thank you for your kind review; we are happy to pass along your comments to the team here at CubeSmart Self Storage! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The local manager, Tommy, goes above and beyond to help new customers.
Hi Lynn, we're happy you found our staff to be so supportive during your experience here at CubeSmart Self Storage. Feel free to reach out to us if you need anything. Have a wonderful day.
Tommy and Alex were Awesome, very polite and friendly , Cube Exceeded my Expectations. The day we were loading up the unit, Tommy stopped down to share when he was closing and offered us water . Easy reservation process and no hidden cost . Thank you for Great employees.
Hello Michael, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
The person that i spoke with th make the reservation was very helpful and polite.Also the young man in the office that signed me up was very knowledgable, really nice and polite as well and I really enjoyed talking to and doing business with him. The young man in the office that was so helpful his name is Alex. Thank you Alex!
Hello Barbara, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Cube smart were transparent about all costs. Even though there was a hiccup when first attempting access storage unit, cube smart (Grant and Tommy) made sure we were able to get access.
Hello Sheila, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!