Real estate agent · Baltimore, MD · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%95+14.5Craft & service penalty99−0.1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#44 of 124 home staging servicesiPosition by Experts Score among all companies we track in this category. · better than 65%
5.0★★★★★63 Google reviews · 14 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Cummings and Co: Thomas Chroniger Realtor at a glance
Google reviewers rate the firm 5/5 based on 63 reviews, noting the owner replies to 84% of comments. Clients describe the agent as punctual, responsive, and knowledgeable about local market conditions. Recurring themes include clear communication, patience with first-time buyers, and successful negotiation in competitive situations. Reviewers highlight assistance with both buying and selling, as well as property showings and contract management. No common criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 63 reviews (100% five-star).
Reviews on this page: 63 Google reviews (62 with written comments).
Owner responses: the business replied to 84% of reviews.
Most recent review: October 5, 2026.
Service: Home Staging Service serving Baltimore, Maryland.
Data from Google, last updated November 1, 2026.
Score profile vs other home staging services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
This companyHome Staging Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cummings and Co: Thomas Chroniger Realtor: 99/100 on this factor. Category median: 97.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cummings and Co: Thomas Chroniger Realtor: 97/100 on this factor. Category median: 97.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cummings and Co: Thomas Chroniger Realtor: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cummings and Co: Thomas Chroniger Realtor: 95/100 on this factor. Category median: 99.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cummings and Co: Thomas Chroniger Realtor: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 63.–
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Bar = this company · dark tick = category median.
Star ratings
63 Google reviews we collected
5.0of 5
5 stars63100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 62 written reviews
99%praise
Praise11599%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend3631%
Staff & attitude2522%
Speed & response1816%
Quality & results1412%
Communication1311%
Honesty & trust87%
Price & value22%
What customers talk about
We read 62 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I would 100% recommend him and look forward to working with him again for my next property!”
“homas is my family's go to Realtor when we're looking for a top notch professional to help us navigate the sometimes challenging marketplace when inve…”
“He responded quickly and showed us several properties.”
“Thomas is my family's go to Realtor when we're looking for a top notch professional to help us navigate the sometimes challenging marketplace when inv…”
“Tom helped us every step of the way and never hesitated to explain anything I didn't understand.”
“He's always honest, trustworthy, willing to answer questions and will offer his opinion without being pushy.”
“Tommy was able to get us into the first home we were really interested in and got us a great price that both us and the sellers were comfortable with.”
People customers mention
Tom18 reviews
Tommy9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
SSydneyLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Tom was great in finding me the perfect property! He responded quickly and showed us several properties. Tom helped us every step of the way and never hesitated to explain anything I didn't understand. I would 100% recommend him and look forward to working with him again for my next property!
UPDATE: 6 years later,…
+ Responsiveness+ Quality+ Professionalism
PPaul5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Thomas is my family's go to Realtor when we're looking for a top notch professional to help us navigate the sometimes challenging marketplace when investing in Baltimore Real Estate. Thomas is always availability, dependable and eady to work with and very knowledgeable Realtor who always put my interest first and…
SShavannah1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Tom's expertise as a Realtor proved invaluable throughout our home-buying journey. He demonstrated a comprehensive understanding of the market, patiently addressing every question and concern we raised. His diligent search and insightful guidance ultimately led us to the discovery of our ideal home, fulfilling our…
MMatthew4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Tom was an excellent Realtor who was able to answer all of our questions and find us the HOME we have been searching for!” He was very patient, knowledgeable, right there for anything I needed.
OO3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Tom was great, he provided a lot of information and was able to get us under contract in a multiple-offer situation and negotiate some incentives for us too.
CChristine1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Tommy stayed with us and guided us through it all!! Casual searching throughout the years to find our forever home, to the scramble of needing a house after outgrowing ours. His patience, dedication, and desire to find us exactly what we were looking for without making us feel pressured to settle, did not go…
Tom was great in finding me the perfect property! He responded quickly and showed us several properties. Tom helped us every step of the way and never hesitated to explain anything I didn't understand. I would 100% recommend him and look forward to working with him again for my next property!
UPDATE: 6 years later, I used Tom to sell this property, and he was excellent from start to finish! He's always honest, trustworthy, willing to answer questions and will offer his opinion without being pushy. I would use Tom again and again and again!
Thomas is my family's go to Realtor when we're looking for a top notch professional to help us navigate the sometimes challenging marketplace when investing in Baltimore Real Estate. Thomas is always availability, dependable and eady to work with and very knowledgeable Realtor who always put my interest first and looks for the best deals for me! I would highly recommend Thomas to anyone looking to purchase a property!!
S
Shavannah Graves1 reviewiTotal number of Google reviews Shavannah has written across all businesses on Google Maps, not just this one.
Tom's expertise as a Realtor proved invaluable throughout our home-buying journey. He demonstrated a comprehensive understanding of the market, patiently addressing every question and concern we raised. His diligent search and insightful guidance ultimately led us to the discovery of our ideal home, fulfilling our long-held aspirations and confirming his dedication to client satisfaction. Tom's professionalism and attentiveness made the entire process smooth and successful.
M
Matthew Chavis4 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Tom was an excellent Realtor who was able to answer all of our questions and find us the HOME we have been searching for!” He was very patient, knowledgeable, right there for anything I needed.
O
O V Aswin Kumar3 reviewsiTotal number of Google reviews O has written across all businesses on Google Maps, not just this one.
Tom was great, he provided a lot of information and was able to get us under contract in a multiple-offer situation and negotiate some incentives for us too.
C
Christine Hall1 reviewiTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
Tommy stayed with us and guided us through it all!! Casual searching throughout the years to find our forever home, to the scramble of needing a house after outgrowing ours. His patience, dedication, and desire to find us exactly what we were looking for without making us feel pressured to settle, did not go unnoticed! He is the best and we will be forever grateful!
R
Ryan Schoch4 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
"Tom was great, he provided a lot of information and was able to get us under contract in a multiple-offer situation and negotiate some incentives for us too"
B
brianna collins1 reviewiTotal number of Google reviews brianna has written across all businesses on Google Maps, not just this one.
This was my first time buying a house and Tom made the whole experience very special by always being available, answering any questions I may have had, and just making everything so enjoyable! 100% recommend using Tom for your realtor needs!
B
Brooke Robinson2 reviewsiTotal number of Google reviews Brooke has written across all businesses on Google Maps, not just this one.
Tom was an incredible realtor to work with. He was always on top of sending us new listings and showing them to us. No matter the location, he was familiar with it and always had an answer to our questions. Could not recommend him enough.
