Truck accessories store · Killeen, TX · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%95+60.4Reliability 28%90+25.4Replies to reviews 8%100+8.2Experts Score= 94Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 17 custom clothing servicesiPosition by Experts Score among all companies we track in this category. · better than 75%
4.9★★★★★335 Google reviews · 24 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Custom Truck & Wheel 4.9 out of 5 based on 335 reviews, with the owner responding to 99% of them. Customers frequently praise the shop for friendly, knowledgeable staff, fair pricing, and efficient installation of accessories like hitches, bed liners, and exhaust systems. They often highlight quick turnaround times and clear communication regarding part availability and work progress. However, a few low-star reviews mention specific issues with defective parts, incomplete installations, or product durability problems that required additional fees to resolve.
Google rating: 4.9 out of 5 from 335 reviews (97% five-star).
Reviews on this page: 335 Google reviews (289 with written comments, 48 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 18, 2026.
Service: Custom Clothing serving Killeen, Texas.
Data from Google, last updated October 27, 2026.
Score profile vs other custom clothing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Custom Truck & WheelCustom Clothing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Custom Truck & Wheel: 95/100 on this factor. Category median: 88.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Custom Truck & Wheel: 90/100 on this factor. Category median: 83.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 78.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Custom Truck & Wheel: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Custom Truck & Wheel: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
335 Google reviews we collected
4.9of 5
5 stars32597%
4 stars41%
3 stars10%
2 stars00%
1 star51%
Praise vs complaints
Phrases our text analysis found in 289 written reviews
99%praise
Praise46899%
Complaints71%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12426%
Would recommend9019%
Quality & results8819%
Price & value6313%
Speed & response5512%
Communication317%
Honesty & trust245%
What customers talk about
We read 289 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The finish is so clean and professional that it looks like it came straight from the factory.”
“Took in my dual 8inch sub box to get rhino lined and it came out great they did a amazing job on it definitely recommend”
“Charles and his crew did an amazing job with the Rhino spray-in bed liner on my truck.”
“Not so great experience.”
“Excellent workmanship at a very fair price—I couldn’t be happier with how it turned out.”
“…to explain very clearly why I could get what I wanted and why it was so expensive!…”
“I tried my best to diagnose the problem, but the issue quickly surpassed my nominal abilities.”
“In about an hour, they diagnosed the issue, explained to me the fault, and offered a few solutions.”
“Honest service, great pricing and awesome communication.”
People customers mention
Charles22 reviews
David13 reviews
Veteran5 reviews
Justin5 reviews
Silverado5 reviews
Jeep4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
David6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Five stars for Custom Truck and Wheel! Charles and his crew did an amazing job with the Rhino spray-in bed liner on my truck. The finish is so clean and professional that it looks like it came straight from the factory. Excellent workmanship at a very fair price—I couldn’t be happier with how it turned out. If…
DwayneLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Took in my dual 8inch sub box to get rhino lined and it came out great they did a amazing job on it definitely recommend
Jay'mes7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Everyone made me feel welcome and it felt like we were a family. Being a former salesman I saw all the great qualities that a business should have. Thx for my Running Boards.
Joel1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I came in for a hitch instalment on my jeep. The service was incredible and fast. The staff here are very friendly and knowledgeable. And the pricing was cheaper than anywhere else!
Will2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Absolutely incredible professionalism each and every time I have dealt with the folks at Custom Truck & Wheel. Knowledge is incredible, they are helpful, they provide advice based on what’s best for you and not based on their profit!
NormanLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Someone recommended I visit Custom Truck & Wheel to get a few products I wanted to add to my truck. Kyra was extremely helpful in identifying the style I was looking for. She even applied a discount. With the amount of work I wanted completed, she kept me apprised of the work in progress. I am paying it forward by endorsing Custom Truck & Wheel.
Five stars for Custom Truck and Wheel! Charles and his crew did an amazing job with the Rhino spray-in bed liner on my truck. The finish is so clean and professional that it looks like it came straight from the factory. Excellent workmanship at a very fair price—I couldn’t be happier with how it turned out. If you’re in the market for a spray-in bed liner, I highly recommend CTaW!
Response from the owner · a week ago
Thanks, David! Our guys will really appreciate the comments about the excellent workmanship. -David
Dwayne WaltonLocal Guide · 24 reviewsiTotal number of Google reviews Dwayne has written across all businesses on Google Maps, not just this one.
Everyone made me feel welcome and it felt like we were a family. Being a former salesman I saw all the great qualities that a business should have. Thx for my Running Boards.
Response from the owner · a month ago
Thanks, Jay’mes! It really means a lot. -David
Joel Michaels1 reviewiTotal number of Google reviews Joel has written across all businesses on Google Maps, not just this one.
I came in for a hitch instalment on my jeep. The service was incredible and fast. The staff here are very friendly and knowledgeable. And the pricing was cheaper than anywhere else!
Response from the owner · a month ago
Thanks, Joel! We are glad you had a good experience with our small business. -David
Will Eller2 reviewsiTotal number of Google reviews Will has written across all businesses on Google Maps, not just this one.
Absolutely incredible professionalism each and every time I have dealt with the folks at Custom Truck & Wheel. Knowledge is incredible, they are helpful, they provide advice based on what’s best for you and not based on their profit!
Response from the owner · a month ago
Will, thanks for your kind words and continued business. -David
NormanLocal Guide · 31 reviewsiTotal number of Google reviews Norman has written across all businesses on Google Maps, not just this one.
Someone recommended I visit Custom Truck & Wheel to get a few products I wanted to add to my truck. Kyra was extremely helpful in identifying the style I was looking for. She even applied a discount. With the amount of work I wanted completed, she kept me apprised of the work in progress. I am paying it forward by endorsing Custom Truck & Wheel.
Response from the owner · 2 months ago
Thanks, Norman for letting us know how Kyra is doing for us. We appreciate the positive feedback. -David
Anthony Lubetich2 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
A great place to get different stuff put on , they are very friendly and knowledgeable, and did a great job, if you want something done right the first time, this is the place to have it done
Response from the owner · 2 months ago
We appreciate the review, and thanks for choosing us! -David
Nick WebbLocal Guide · 76 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
I showed up to CTW with an unknown issue resulting in my LEER camper shell third brake light not working. I tried my best to diagnose the problem, but the issue quickly surpassed my nominal abilities. I found these guys through google searching and knew they were the pros I needed. In about an hour, they diagnosed the issue, explained to me the fault, and offered a few solutions. I will definitely be back for any aftermarket supplies for my truck. Thanks!
Response from the owner · 2 months ago
Thanks, Nick for the positive review. We are glad you found us. -David
