Google reviewers rate D&G Carpet Cleaning 4.9 out of 5 stars based on 569 reviews, frequently citing punctuality, clear communication, and reasonable pricing for carpet, rug, and upholstery services. Customers often note that technicians are professional and thorough, effectively removing stains and odors while treating homes with respect. However, some low-star reviews describe inadequate cleaning results or unresolved issues, such as persistent moisture after grout work, though the owner responded to only 13% of these comments.
Google rating: 4.9 out of 5 from 569 reviews (97% five-star).
Reviews on this page: 569 Google reviews (395 with written comments, 10 with photos).
Owner responses: the business replied to 13% of reviews.
Most recent review: September 28, 2026.
Service: Rug Cleaner serving New Orleans, Louisiana.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.9
★★★★★
569 reviews on Google
5★551
4★7
3★2
2★1
1★8
Reviews from Google, shown as published (original wording, unedited).
LB
L BLocal Guide · 19 reviews
★★★★★
Great company! I have used them for years, for all floor cleaning needs, including tile and cleaning grout. Rugs cleaning today. Looks brand new. Excellent staff and owner. Great service professionals!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Area rug cleaning
Response from the owner · a year ago
Thank you so much for your kind words and continued trust in our team! We're thrilled to hear you're happy with both your rug cleaning and your tile and grout results. It's always our goal to make everything look like new again. We truly appreciate your support and look forward to helping with any of your floor care needs in the future!
Great experience! First time having carpets cleaned and they were very helpful with pick up, delivery, and replacing my rugs on the floor. My rugs look and feel brand new. I couldn't believe how used to the grimy color they had become. On top of my rugs looking and feeling great, my house smells very clean, too!
Price assessment: Reasonable price
Response from the owner · 2 months ago
Thank you, Fallon! We’re so happy you’re pleased with how fresh and clean your rugs look and feel. It was a pleasure taking care of them. We truly appreciate your kind review!
They were courteous, punctual, and did a great job! I would definitely use them again!
Price assessment: Great price
Response from the owner · 2 months ago
Thank you for taking the time to leave us such a great review! We're delighted to hear that you had a positive experience with our team. Providing reliable service and outstanding results is always our goal, and we're so glad we could deliver. We truly appreciate your trust and look forward to serving you again in the future!
Super friendly and professional …was able to provide next day service and the carpets came out great!!! Will use again.
Price assessment: Great price
Price: $150–200
Response from the owner · 2 months ago
Thank you so much for the 5-star review! We’re glad you are happy with how your carpets turned out. We truly appreciate your business and look forward to helping you again in the future!
Great job cleaning our wool carpet. One of the few companies I’ve dealt with that is on time with appointments and communicates when they cannot be.
Response from the owner · 4 months ago
Hi Bob, thank you so much for taking the time to leave us a 5-star review! Your feedback truly means a lot to our team, and we appreciate the opportunity to serve you. We look forward to working with you again!
The technician did a superb job. He was competent, professional and personable. When he finished, the carpet looked brand new. I was very pleased. Great work at a reasonable price.
Response from the owner · 4 months ago
Thank you for taking the time to leave such a wonderful review! We’re glad our technician made a great impression and delivered results you’re happy with. Your satisfaction means a lot to us!
Excellent service from start to finish. The team cleaned and restored furniture after severe damage to a home, and they handled everything professionally, compassionately, and without judgment. They were thorough, responsive, and exceeded expectations during a very difficult situation. Highly recommend.
Response from the owner · 4 months ago
Thank you so much, Demetrius, for taking the time to leave such a thoughtful review. We truly appreciate your kind words and your trust in our team during such a difficult situation. Our goal is always to provide not only thorough and professional service, but also care, respect, and compassion for our clients. We’re grateful we could help restore your furniture and exceed your expectations. If you ever need anything in the future, please don’t hesitate to reach out.
Absolutely blown away by the results. Carpets that looked like they were beyond saving came out looking brand new — stains, pet odors, and years of built up grime completely gone. The team showed up on time, worked efficiently, and treated the home with total care and respect.
Pricing is fair and transparent with no hidden fees, and the whole process was smooth from booking to finish. If you need carpet cleaning in the New Orleans area, D&G is the call to make. ✨
Response from the owner · 5 months ago
Thank you so much for the amazing review, Fernando! We truly appreciate you recognizing our team’s punctuality, care, and professionalism. We also work hard to keep our pricing clear and the whole process smooth from start to finish, so it means a lot that stood out to you.
If you ever need anything in the future, we’ll be happy to help again. Thanks for choosing D&G Carpet Cleaning!
Did a wonderful and thorough job with my sofa and carpet. Will call again in 6 months to return for a routine cleaning.
March 2026 update- I asked him to take my rug away to have it cleaned because I thought it was completely ruined. I had a sick pet and also dirt stains. They brought back what looked like to be a brand new carpet. I did not think it was gonna be possible.
Truly miraculous work.
Response from the owner · 7 months ago
Thank you so much, Joanna, for your incredible review and for taking the time to share this update! We truly appreciate your trust in us.
We know how stressful pet accidents can be, so it means the world to hear that we were able to restore your rug beyond expectations. Your kind words and continued support motivate our entire team. We’ll be happy to help again whenever you need us—see you at your next cleaning!
