Dumpster rental service · Hoffman Estates, IL · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%97+29.8Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 44 dumpster rental servicesiPosition by Experts Score among all companies we track in this category. · better than 56%
5.0★★★★★31 Google reviews · 17 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate D & M RollOff Dumpster Services five stars based on thirty-one reviews, noting that the owner responds to all feedback. Customers frequently cite punctual delivery, same-day pickups, and reasonable pricing for various projects, including moves and cleanouts. Recurring themes highlight flexible scheduling, easy communication, and drivers who place containers precisely. No common criticisms appear in the provided excerpts, as all reviews are positive.
Google rating: 5.0 out of 5 from 31 reviews (100% five-star).
Reviews on this page: 31 Google reviews (26 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: August 19, 2026.
Service: Dumpster Rental Service serving Hoffman Estates, Illinois.
Data from Google, last updated October 29, 2026.
Score profile vs other dumpster rental services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyDumpster Rental Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.D & M RollOff Dumpster Services: 99/100 on this factor. Category median: 96.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.D & M RollOff Dumpster Services: 97/100 on this factor. Category median: 97.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.D & M RollOff Dumpster Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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Bar = this company · dark tick = category median.
Star ratings
31 Google reviews we collected
5.0of 5
5 stars31100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 26 written reviews
100%praise
Praise50100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response1224%
Staff & attitude1122%
Would recommend1020%
Quality & results612%
Price & value612%
Communication48%
Honesty & trust12%
What customers talk about
We read 26 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“These folks have saved me twice in less than four weeks with a very quick and last-minute move out.”
“The driver placed the dumpster perfectly and was very friendly and waited patiently as we moved our cars off the driveway.”
“I would definitely recommend D & M RollOff Dumpster Services to family and friends.”
“Super grateful for their attention to detail, their focus, and their help.”
“Good communication, reasonable pricing and quick delivery.”
“Like the customer service and communication with their dispatcher Natascha, she is always on top of things.”
“We've used a lot of companies and these guys have been the most dependable by far.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJessica12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
These folks have saved me twice in less than four weeks with a very quick and last-minute move out. Super grateful for their attention to detail, their focus, and their help. Would continue to recommend over and over again.
DDONATO10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Best service in town. Very accommodating. Natasha is super helpful. They did a fantastic job. Would definitely use them again. If I could give them 10 stars, I would.
PPatty10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
The service was excellent! The driver placed the dumpster perfectly and was very friendly and waited patiently as we moved our cars off the driveway. I would definitely recommend D & M RollOff Dumpster Services to family and friends. 👍🏻😊
AAlexanderLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
These guys saved our backside on a big tear-off when another company disappeared on us. Dumster was delivered early ], driver placed it exactly where we needed it., pickup was same-day after the job wrapped. We've used a lot of companies and these guys have been the most dependable by far. Show up on time, pickups…
DDebbie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
They were very accommodating with letting us keep the dumpster an extra few days. We rented one to clean out a house after my dad passed away, this was the only location in our area that would rent a dumpster that wasn't for construction. I would highly recommend them for a dumpster rental.
JJacquelyn5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
D&M Rolloff Services are very easy to work with. They dropped off and picked up the dumpsters quickly. They are very friendly and accommodating our situation.
I am not a dumpster expert by any means, but I was able to dispose of what I needed to easily in these. The back opened. I was able to climb up the side to…
These folks have saved me twice in less than four weeks with a very quick and last-minute move out. Super grateful for their attention to detail, their focus, and their help. Would continue to recommend over and over again.
Response from the owner · 2 months ago
Thank you so much for the wonderful review, Jessica! We genuinely appreciate your trust and recommendation. We look forward to continuing working with you in the future. 🤗
D
DONATO DIVIETRO10 reviewsiTotal number of Google reviews DONATO has written across all businesses on Google Maps, not just this one.
Best service in town. Very accommodating. Natasha is super helpful. They did a fantastic job. Would definitely use them again. If I could give them 10 stars, I would.
Response from the owner · 2 months ago
Thank you so much for the glowing review, Donato! 🌟
We are absolutely thrilled to hear that you had such a fantastic experience with us.
We look forward to working with you again down the road—whenever your next project pops up, please don't hesitate to reach out. We would be more than happy to earn those 10 stars all over again!
P
Patty Dorner10 reviewsiTotal number of Google reviews Patty has written across all businesses on Google Maps, not just this one.
The service was excellent! The driver placed the dumpster perfectly and was very friendly and waited patiently as we moved our cars off the driveway. I would definitely recommend D & M RollOff Dumpster Services to family and friends. 👍🏻😊
Response from the owner · 3 months ago
Thank you Patty, for taking the time to leave such a positive review.
We're so glad the drop-off went smoothly and that our driver was able to place the dumpster in the right spot.
We deeply appreciate your recommendation and look forward to working with you, your family, or your friends on any future projects.
Thank you again for choosing us. 🤗
P
Peter HajderLocal Guide · 31 reviewsiTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Good communication, reasonable pricing and quick delivery.
Response from the owner · 4 months ago
Hi Peter! Thank you so much for your 5 star review 🤗 We are happy to hear we have hit the mark for you. We truly appreciate your business and feedback for further customers and look forward to working with you in the future.
A
Alexander VLocal Guide · 12 reviewsiTotal number of Google reviews Alexander has written across all businesses on Google Maps, not just this one.
These guys saved our backside on a big tear-off when another company disappeared on us. Dumster was delivered early ], driver placed it exactly where we needed it., pickup was same-day after the job wrapped. We've used a lot of companies and these guys have been the most dependable by far. Show up on time, pickups are quick, and their drivers actually know how to work with our crews. No hidden fees, good communiation and they helped us keep a tight schedule during a busy stretch of tear-offs. Highly recommended!
Response from the owner · 5 months ago
Thanks so much Alexander, for taking the time to leave such an awesome review!
We are happy to step in, deliver early, and help save the day.
We believe honest communication is just good business.
We truly appreciate your partnership and look forward to being the true dependable roll-off dumpster rental choice for you on the next job-site. Thanks again for highly recommending us!
J
John Moorman2 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
They were very accommodating with letting us keep the dumpster an extra few days. We rented one to clean out a house after my dad passed away, this was the only location in our area that would rent a dumpster that wasn't for construction. I would highly recommend them for a dumpster rental.
Response from the owner · 11 months ago
Hi Debbie, we are glad to be of assistance during this difficult time. Our condolences to you and your family.
J
Jacquelyn Aleshire5 reviewsiTotal number of Google reviews Jacquelyn has written across all businesses on Google Maps, not just this one.
D&M Rolloff Services are very easy to work with. They dropped off and picked up the dumpsters quickly. They are very friendly and accommodating our situation.
I am not a dumpster expert by any means, but I was able to dispose of what I needed to easily in these. The back opened. I was able to climb up the side to toss items in etc - very user friendly.
I definitely recommend them and will be calling them again if I ever have the need.
Response from the owner · 11 months ago
Jacquelyn! Thank you so much for your kind review, I’m glad that our team was able to assist you in your dumpster rental process. We appreciate you taking your time to share your experience with our future customers. Best wishes 🤗
J
Jason Wielgus7 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
If you are looking for a dumpster to rent D&M Rolloff is the place to get it from. Easy to schedule a drop-off and a pickup. David was great to work with and easy person to talk to. When I need a dumpster in the future I know where to go.
Response from the owner · 2 years ago
Thank you Jason! We really appreciate your business and review. Please let us know how we can be of assistance in the future.
