Roofing contractor · Grand Prairie, TX · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty88−1.2Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#74 of 80 roofing contractorsiPosition by Experts Score among all companies we track in this category. · better than 8%
4.9★★★★★172 Google reviews · 24 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$9.8ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the company for skilled craftsmanship in roofing, remodeling, and renovation projects, noting reasonable pricing, thorough cleanup, and clear communication throughout the process. The owner’s responsiveness and professional conduct are also highlighted. However, several low-star reviews criticize front desk staff for rude or dismissive behavior and describe instances where estimated timelines for quotes were not met.
Google rating: 4.9 out of 5 from 172 reviews (95% five-star).
Reviews on this page: 172 Google reviews (158 with written comments, 18 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 3, 2026.
Service: Roofing Contractor serving Grand Prairie, Texas.
Data from Google, last updated October 29, 2026.
Score profile vs other roofing contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyRoofing Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.D. Bassett Roofing & Renovation: 85/100 on this factor. Category median: 96.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.D. Bassett Roofing & Renovation: 76/100 on this factor. Category median: 94.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.D. Bassett Roofing & Renovation: 88/100 on this factor. Category median: 100.A
88
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.D. Bassett Roofing & Renovation: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.D. Bassett Roofing & Renovation: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.D. Bassett Roofing & Renovation: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
172 Google reviews we collected
4.9of 5
5 stars16495%
4 stars32%
3 stars00%
2 stars00%
1 star53%
Praise vs complaints
Phrases our text analysis found in 158 written reviews
98%praise
Praise30298%
Complaints52%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1158%
Reasonable842%
Overpriced00%
Not sure00%
$9.8k-3% vs typical roofing contractors
Middle half of what 8 customers paid ($4.3k–$23k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results6521%
Would recommend6220%
Staff & attitude5719%
Speed & response4515%
Honesty & trust3311%
Price & value279%
Communication186%
What customers talk about
We read 158 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Don and his team did an excellent job remodeling our kitchen and painting most of our home.”
“Highly recommend using Donnie for any work you need done.”
“Great work, reasonably priced and has been so great at giving helpful advice !”
“The gentleman working was unprofessional, dismissive, and seemed completely uninterested in helping.”
“…d clearly throughout the process, and addressed a contractual matter efficiently and professionally.…”
“As a Realtor, I truly appreciate working with professionals who prioritize their clients and handle every aspect of a transaction with integrity.”
“Don was very helpful and gave us a really reasonable bid for our roof on an our pool house.”
“Extremely professional and kept me informed throughout the entire process.”
People customers mention
Don28 reviews
Alberto4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired D. Bassett Roofing & Renovation for 8 kinds of job. Pick one to see what they paid and said.
JJasmine1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Don and team has helped me over the years with roof repair, soffit repair, replacement of my garage entry door, full gutter replacement and a full bathroom vanity replacement! Great work, reasonably priced and has been so great at giving helpful advice !
PPhillip2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
My experience was excellent using Donnie and team. Extremely professional and kept me informed throughout the entire process. Highly recommend using Donnie for any work you need done.
Paid $20,000–25,000Great priceRoof repair for storm & wind damageRoof installation
SSteven12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Don and Alberto did a fantastic job! You can't tell that the window and surrounding area was patched. They cleared the upper and lower roofs, and took all of the trash and debris away, leaving the work area in better shape than when they arrived. We couldn't be more pleased. Don worked on our home years ago, and…
Paid $1–2,000Great priceRoof repair
DDebbie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Mr Bassett is great to work with. He is professional and very trustworthy. In the past, he did a complete roof replacement. I have worked with him for years and would highly recommend his services.
Paid $1–2,000Great priceRoof inspection
GG12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Don, the owner is very personable and was willing to expedite replacing our roof so that we could close escrow on our home. His employees were efficient and the new Roof looks awesome!
Don and his team did an excellent job remodeling our kitchen and painting most of our home. The kitchen remodel was very extensive and involved a lot of detailed work, including new cabinets, wall tile, and matching up old and new hardwood flooring - a next to impossible task. Don’s team was very skilled and knowledgeable. Everything looked fantastic when finished.
Services: Paint indoors, Remodeling, Flooring
Response from the owner · 3 weeks ago
Thanks Sean! Your kitchen remodel and flooring project was actually a labor of love. We did have our challenges, and we are so happy you’re pleased with the work. Your cabinet color, countertops and backsplash choices are perfect!
J
Jasmine Tan1 reviewiTotal number of Google reviews Jasmine has written across all businesses on Google Maps, not just this one.
Don and team has helped me over the years with roof repair, soffit repair, replacement of my garage entry door, full gutter replacement and a full bathroom vanity replacement! Great work, reasonably priced and has been so great at giving helpful advice !
Price assessment: Reasonable price
Price: $5,000–10,000
Services: Gutter repairs, Roof repair
Response from the owner · a month ago
Thanks, Jasmine! We really appreciate you as a repeat customer, and look forward to helping you on more projects in the future!
J
Justin Mckinney1 reviewiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Don was very helpful and gave us a really reasonable bid for our roof on an our pool house. They did everything we requested. Great job and was very honest. Will recommend to everyone we know. Thank you Don and your whole team.
Response from the owner · a month ago
Thanks Justin and Edwin. You have a really cool pool roof that reminds me of the old Texas Stadium. Open in the middle, covered on the sides. We’re honored to put the new roof on for you!
P
Phillip Egdorf2 reviewsiTotal number of Google reviews Phillip has written across all businesses on Google Maps, not just this one.
My experience was excellent using Donnie and team. Extremely professional and kept me informed throughout the entire process. Highly recommend using Donnie for any work you need done.
Price assessment: Great price
Price: $20,000–25,000
Services: Roof repair for storm & wind damage, Roof installation
Response from the owner · 2 months ago
Thanks Phillip!
It was a pleasure taking care of your new roof, Gutters, and downspouts.
S
Simon SeymourLocal Guide · 20 reviewsiTotal number of Google reviews Simon has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐
As a Realtor, I truly appreciate working with professionals who prioritize their clients and handle every aspect of a transaction with integrity. D. Bassett Roofing took great care of our mutual client, communicated clearly throughout the process, and addressed a contractual matter efficiently and professionally. Their responsiveness, honesty, and commitment to doing the right thing helped keep the transaction on track. I look forward to working with them again and confidently recommend them to homeowners and fellow real estate professionals.
Response from the owner · 3 months ago
Thanks Porsha!
We realize real estate transactions can be frustrating, even in the best of conditions. I’m glad we were able to help get this resolved, and taken care of!
T
t pLocal Guide · 14 reviewsiTotal number of Google reviews t has written across all businesses on Google Maps, not just this one.
Don Bassett of D. Bassett Roofing is our go to for all of our roofing needs. We have used him to replace our entire roof at our prior home and also to repair minor roof leaks and chimney repairs. He consistently does excellent work at a reasonable price. Don does quality work, but more importantly, he is trustworthy. If you want quality work, use D. Bassett Roofing.
Absolutely outstanding craftsmanship. Skilled professionals at installing and finish work. Need an addition or remodel, call them. You won't be disappointed.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 months ago
Thanks, Ken! It was a pleasure helping you design and build your patio cover. I’m glad we were able to complete it for you before the 4th, and hopefully you thoroughly enjoy it.😎
T
Tracy Love3 reviewsiTotal number of Google reviews Tracy has written across all businesses on Google Maps, not just this one.
Great experience from start to finish. Don and his rrew was very Professional reliable . I am very pleased with my new roof and gutters would highly recommend
Price assessment: Great price
Services: Gutter repairs, Roof repair for storm & wind damage
Response from the owner · 4 months ago
Thank you Ms Tracy! We were happy to help you with your roof, gutters, and fence staining.
S
Scott Heggem1 reviewiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Don replaced roofs on 3 buildings and did complicated repairs on 8 skylights on another. Not only was the work exceptional, the cleanup was so thorough it was like nobody had even been there. Highly recommend!
Response from the owner · 4 months ago
Thanks Scott! There’s no higher compliment that we can receive then a repeat customer. We were happy to help you with the New roof, as well as the insurance claim process.
