Customers frequently praise D-Bug for punctual arrivals, thorough treatments, and clear communication regarding various pests like ants, bees, and termites. Reviewers note that technicians often explain processes in detail and arrive on time or provide advance notice of delays. However, some low-star reviews criticize incomplete service areas, high upfront costs, and missed appointment windows, with one complaint mentioning a technician entering the home with shoes on.
Google rating: 4.9 out of 5 from 738 reviews (97% five-star).
Reviews on this page: 738 Google reviews (511 with written comments, 5 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 2, 2026.
Service: Bed Bug Exterminator serving Pittsburgh, Pennsylvania.
Data from Google, last updated November 2, 2026.
Star ratings
738 Google reviews we collected
4.9of 5
5 stars71897%
4 stars132%
3 stars10%
2 stars00%
1 star61%
Praise vs complaints
Phrases our text analysis found in 511 written reviews
99%praise
Praise85999%
Complaints61%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude31637%
Quality & results15918%
Communication13716%
Speed & response12615%
Would recommend819%
Price & value273%
Honesty & trust192%
What customers talk about
We read 511 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very knowledgeable and knew A great deal about the different critters that could have possibly been living in my attic lol.”
“The tech was super thorough with a reapplication of the spray.”
“Matt is the BEST taking his time to cover what was needed and explained everything to us.”
“He proceeded to do his follow application and completed it timely.”
“I would definitely recommend this company and especially Matt!”
“…e house very carefully and assured me everything looked really good I can't recommend him enough he was great…”
“Worth the money to have bugs treated and exterminated before becoming a bigger problem.”
“They did not identify the large up-front cost of any of their plans, and they only service a few times a year unless you pay a lot.”
“You can tell that he genuinely cares about the customers by him making it a point to ask if there are any concerns or problem areas that we are aware of.”
People customers mention
Brett12 reviews
Nate11 reviews
Kyle9 reviews
Vince8 reviews
Matt7 reviews
Jasper6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
We are very happy with D-Bug service. Matt is the BEST taking his time to cover what was needed and explained everything to us. He went above and beyond doing extra work and time!
Robert, we appreciate you taking the time to leave a review. Being on time and professional is what we aim for on every visit, and it's great to hear that's exactly what you experienced. We look forward to seeing you at your next appointment.
D
David Lucarelli6 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Matt was amazing and very thorough. He was very knowledgeable and knew A great deal about the different critters that could have possibly been living in my attic lol. I would definitely recommend this company and especially Matt!
Response from the owner · a day ago
We're grateful you took the time to share this, David. Matt really does his homework when it comes to identifying what might be living in your space, and that knowledge makes all the difference in getting the right solution in place. We're happy he could help you understand what was going on up there. It's a pleasure taking care of your home and we look forward to your next visit.
R
Richard Krinock5 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
The tech was super thorough with a reapplication of the spray. This was a a call back from an application a couple weeks back, when some box elder bugs returned. He was very conscientious to fix the problem so it wouldn’t happen again.
Response from the owner · 23 hours ago
Richard, we're grateful you took the time to share this. Our technician's thoroughness on that follow-up application is exactly what we strive for. It's clear he understood the importance of addressing the box elder bugs completely so you wouldn't have the same issue return. We appreciate your continued trust in our team and look forward to your next visit.
D
Doris Farren1 reviewiTotal number of Google reviews Doris has written across all businesses on Google Maps, not just this one.
Logan is an exceptional service personnel. He is kind and contentious about his work. His promptness is greatly appreciated and his attention to detail is above reproach.
Response from the owner · 23 hours ago
Thank you so much for taking the time to leave this review, Doris. Our technician was thorough and respectful with your home, and we're glad his punctuality and careful attention made a real difference for you. That's the standard we hold ourselves to on every visit. We appreciate your continued trust in our team and look forward to seeing you at your next appointment.
A
Alaina Gurnari8 reviewsiTotal number of Google reviews Alaina has written across all businesses on Google Maps, not just this one.
Can always count on them to do a great job. Quick and easy to schedule and very effective!
Response from the owner · a day ago
Thanks so much for the kind words, Alaina. We love hearing that scheduling is straightforward and that you're seeing real results from our work. It's a pleasure taking care of your pest control needs, and we look forward to seeing you at your next visit.
E
Ellen Gaskill2 reviewsiTotal number of Google reviews Ellen has written across all businesses on Google Maps, not just this one.
Dan was very knowledgeable and answered questions about my concerns. He did a terrific job and would highly recommend him
Price assessment: Not sure
Services: Hornet & wasp extermination, Ant extermination
Pest type: Ants, Termites, Other
Response from the owner · 2 weeks ago
Thank you for taking the time to rate us, Ellen. We're grateful that our team is taking care of your home the way you expect. We look forward to seeing you at your next visit.
C
carol howryla1 reviewiTotal number of Google reviews carol has written across all businesses on Google Maps, not just this one.
Thomas was very friendly and did a great job. He proceeded to do his follow application and completed it timely. Would request him in future service.
Response from the owner · a day ago
Thank you for taking the time to share this review, Carol. We're happy to hear that our technician made such a positive impression and got your follow application completed right on schedule. That kind of attention to detail and friendly service is exactly what we aim for on every visit. We appreciate your continued trust in D-Bug Pest Control and look forward to your next service.
J
Jake Ankney1 reviewiTotal number of Google reviews Jake has written across all businesses on Google Maps, not just this one.
I honestly don’t even know where to begin. Before this man arrived, my house was on the brink of becoming a full-blown insect civilization. Ants were marching through my kitchen like they had a mortgage. Spiders were paying absolutely no rent. Wasps had established what I can only describe as a terrorist organization in my garage.
Then came my exterminator.
This absolute legend pulled into my driveway with the confidence of a man who had never lost a battle against a bug in his entire life. He stepped out of his truck, looked at my house, and immediately understood the severity of the situation.
He didn’t ask questions. He didn’t hesitate. He simply said, “Let’s take care of this.”
And take care of it he did.
He sprayed my house with such precision and determination that I genuinely believe the insects held an emergency meeting to discuss surrender terms. He treated every corner, every crack, every possible entry point. I watched a spider emerge from behind my siding, take one look at this man, and immediately reconsider every decision it had ever made.
The ants? Gone.
The spiders? Packing their bags.
The wasps? Probably updating their resumes.
I have never felt so safe in my own home. This man didn’t just provide pest control. He restored order to a property that had descended into absolute chaos. He gave me back my peace of mind, my dignity, and the ability to walk into my kitchen without entering a psychological warfare scenario.
If this exterminator told me he could eliminate pests from the surface of the sun, I would hand him my credit card and ask if he needed gas money.
10/10 service. 100/10 human being.
Would recommend to anyone who has ever seen a bug in their house and immediately considered burning the entire structure to the ground.
This man is the reason my house still stands.
God bless this exterminator.
Price assessment: Great price
Price: $80–100
Services: Bug & insect extermination
Pest type: Spiders, Mosquitoes, Other
Response from the owner · a day ago
Jake, we're reading this and grinning from ear to ear. Your description of the bug situation before we arrived is honestly hilarious, and we're thrilled we could restore peace to your home. Our technician clearly made an impression, and that's exactly what we're after every single time we show up, whether it's ants staging a kitchen invasion or wasps running their operation out of your garage. We're grateful for your loyalty and look forward to your next visit.
J
J. David Hyatt7 reviewsiTotal number of Google reviews J. has written across all businesses on Google Maps, not just this one.
Services: Flea & mite extermination, Service not listed
Pest type: Other
Response from the owner · a day ago
We truly appreciate you taking the time to leave this review, J. David. It's great to hear that our team came across as professional and efficient, and that courtesy matters to us in every visit. We look forward to seeing you at your next appointment.
