Customers consistently praise the company for punctual arrivals, clear communication, and thorough cleaning of carpets, rugs, and upholstery. Reviewers frequently note that the service leaves surfaces looking new and appreciate the professional, friendly demeanor of the staff. However, lower-rated feedback highlights issues with unexpected credit card fees, missed appointments, and unreturned calls for quotes, suggesting occasional inconsistencies in customer service and billing transparency.
Google rating: 5.0 out of 5 from 396 reviews (98% five-star).
Reviews on this page: 398 Google reviews (299 with written comments, 10 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 26, 2026.
Service: Carpet Removal Service serving Old Tappan, New Jersey.
Data from Google, last updated October 29, 2026.
Star ratings
398 Google reviews we collected
5.0of 5
5 stars39198%
4 stars21%
3 stars10%
2 stars21%
1 star21%
Praise vs complaints
Phrases our text analysis found in 299 written reviews
99%praise
Praise61099%
Complaints51%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results16126%
Staff & attitude14123%
Would recommend11419%
Speed & response9616%
Price & value396%
Communication356%
Honesty & trust295%
What customers talk about
We read 299 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Did a fantastic job with the couch and was an incredibly friendly guy to work with.”
“Daly was especially helpful in sharing practical tips for keeping our home dust-free.”
“I did not pick up the call because I'm not interested in being yelled at especially as a woman and especially not by a random, aggressive, sociopathic man.”
“We’re very pleased with the service and would happily recommend them!”
“Arrived promptly and did a great job cleaning carpets, stairs, hallway & chaise lounge”
“Pricing was fair, system for booking & payment easy.”
“But I’m very annoyed that I was charged a $14 fee for paying with a credit card, which no one told me about beforehand or while I was paying.”
“Communication when setting up the appointment was clear and informative.”
“Austin and his co-worker were friendly, trustworthy and professional.”
People customers mention
Peter28 reviews
Pete11 reviews
Austin7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Worth every penny. Did a fantastic job with the couch and was an incredibly friendly guy to work with. Communicative and kind.
Price: $400–450
Response from the owner · 2 days ago
Jessica, thank you for sharing your experience and kind words using Daly Carpet Cleaning. I’m very grateful for the 5 star review that you have given me. Also, for sharing the homemade char siu bao. Can’t wait to steam them up.
P
P McHale4 reviewsiTotal number of Google reviews P has written across all businesses on Google Maps, not just this one.
Extremely professional! So happy with the results. My kitchen tile looks brand new and my couch looks fabulous. Definitely give them a try, you won’t be disappointed.
Price assessment: Great price
Response from the owner · a week ago
Sharon, thank you so much for sharing your experience using Daly Carpet Cleaning. I appreciate the kind words and 5 star review.
B
Baila Shtesl1 reviewiTotal number of Google reviews Baila has written across all businesses on Google Maps, not just this one.
We had a very positive experience with this carpet cleaning company. Communication when setting up the appointment was clear and informative. My husband has a dust mite allergy, and Mr. Daly was especially helpful in sharing practical tips for keeping our home dust-free. On the day of the appointment, two men arrived, did the work neatly and professionally, and left everything clean. We’re very pleased with the service and would happily recommend them!
Price assessment: Not sure
Price: $300–350
Response from the owner · a week ago
Thank you for sharing your experience with us. I am very grateful for your 5 star review and kind words.
B
Brendan L1 reviewiTotal number of Google reviews Brendan has written across all businesses on Google Maps, not just this one.
Pete did a great job cleaning the carpet in my home. It was filthy when he started and it shined when he was finished. A Good Man who does good Work. Highly recommend Daly Carpet Cleaning.
Price assessment: Reasonable price
Response from the owner · a week ago
⭐️Brendan, I greatly appreciate the 5 star review. Thank you for sharing your experience using Daly Carpet Cleaning and kind words.
J
Jack Mikuszewski3 reviewsiTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
I called for a queso stain on the living room carpet and dirty stairs. Peter did an excellent job cleaning the carpet & removing the stain. He was excellent to work with.
Price assessment: Reasonable price
Price: $200–250
Response from the owner · 4 weeks ago
I greatly appreciate the kind words and the five star review.
M
Michael Ritchie2 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Pete and Kevin were terrific. My sowthwest rugs Came out like new. The following day they came back and replaced a heavy glass table for me ,no charge. I highly recommend Daly carpet cleaning.
Price assessment: Great price
Response from the owner · 7 months ago
Michael, thank you for the review and kind words. I gave you the discount on the area rug and came back to move the glass table because I know you were having some medical issues. Glad things are Getting better for you.
P
Patricia Reilly5 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
I highly recommend Peter Daley to clean your carpets! Peter showed up an hour after I called and removed tar out of my basement rug and from the runner on the stairs.
Peter came on a dime, and restored our carpets to be like new.
Response from the owner · a year ago
Colleen, thank you for taking the time out of your busy schedule to leave a five star review. I greatly appreciate your kind words. I’m glad I was able to get out the tar and gum ground into your area rug.
