Analyzing 5,715,0945.7M ReviewsFor 15,69115.7K Experts
Google reviewers rate Dana Krause, OD, 4.9 out of 5 based on 65 reviews, frequently citing friendly staff, punctual appointments, and thorough eye exams. Patients often mention helpful guidance on frames, insurance usage, and referrals to specialists. Common criticisms involve requiring repeat exams for contact lens orders and lengthy phone calls to schedule appointments, particularly regarding insurance verification. The practice owner has not replied to any customer reviews.
Data from Google, last updated October 27, 2026.
Reviews from Google, shown as published (original wording, unedited).
We read 57 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone here is super friendly, knowledgeable & up to date on equipment.”
“The staff is always friendly and welcoming and thoroughly explains the benefits and corrections needed for their eyewear.”
“I highly recommend doing business with this awesome group!”
“Super helpful picking out frames and compared to my friends cost in glasses BSO is a huge favorite of my entire family!”
“Little pricey on the eye glass.”
“They take time to explain everything and figure out the most cost efficient solution for your family.”
“…y, I love how when I’m choosing new frames the assistants are always honest with what looks good on me and have never been caught up with just making…”
praise complaint · found by our text analysis, Google review wording unchanged.
My gf suggested her eye doctor office to see about my eye issue. Stop by and got in a next day appointment. Everyone here is super friendly, knowledgeable & up to date on equipment. Got several test done & after my appointment the doctor recommended a specialist retina doctor & they helped out make my appointment. 😁
The very best!!! I will go no where else.
I can’t say enough about what a wonderful place this is! Mallory in the front office is wonderful and such a huge help.
Amazing Dr.! Great staff! Little pricey on the eye glass. Would highly recommend!
I got an eye exam and glasses in March. Called in Aug to order contacts and was told I needed to come in for another exam. I of course do not have time for that and did not understand why I was not fitted for or went under the appropriate exams in March to also get contacts. I just called now at the first of Sept to get another pair of glasses and lenses and was told I yet again needed another exam. I believe exam for glasses are good for a year?! Correct? I am taking my business else where.
Just spent nearly 20 minutes on the phone with them trying to make an appointment for my teenage son. After having to give them way more information than seemed even remotely necessary (like our social security numbers and much more!) the woman I was talking to about trying to make the appointment kept circling around and coming back to the fact that we don’t have insurance. I had already inquired as to what approximate costs would be and informed them I would be paying cash. I DO have a paying job! I DO NOT have insurance so I have to pay out of pocket for Medical Expenses. I CAN afford to pay for the damn appointment or I wouldn’t have been trying to make one! The questions she was asking were incredibly rude and intrusive. She went so far as to ask me what I was going to do if my son required any additional testing that would be above and beyond the very vague price range ($85-$200) she initially quoted. Well, I don’t know lady, PAY for it? Or make another appointment for later to do any additional testing that I might not immediately have the money for? Am I buying a used car from you? Do you need me to sign in blood? I finally told her to forget about it, I would make an appointment elsewhere. Preferably with someone who doesn’t feel entitled to judge people over the phone! I am only one of millions of uninsured people in this country. You have zero right to look down on any one of us.
Marci is the best sales person here. She makes you feel like, your her only customer. The best.
Very friendly and knowledgeable staff....Tracy was extremely nice!!
Every step of their process is easy, and all of the staff have your best interest in mind, not worried about getting rich off of you, just helping you.
Super helpful and friendly
Analyzing 5,715,0945.7M ReviewsFor 15,69115.7K Experts