Garage door supplier · Naches, WA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 22 door repair servicesiPosition by Experts Score among all companies we track in this category. · better than 33%
4.9★★★★★176 Google reviews · 24 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Davis Garage Doors 4.9 out of 5 based on 176 reviews, with the owner responding to 87 percent of them. Customers frequently praise the company for punctuality, fair pricing, and clear communication during repairs, installations, and new door consultations. However, a small number of low-star reviews cite missed appointments, lack of communication, and scheduling delays as recurring issues.
Google rating: 4.9 out of 5 from 176 reviews (96% five-star).
Reviews on this page: 176 Google reviews (168 with written comments, 15 with photos).
Owner responses: the business replied to 87% of reviews.
Most recent review: October 25, 2026.
Service: Door Repair Service serving Naches, Washington.
Data from Google, last updated October 26, 2026.
Score profile vs other door repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Davis Garage DoorsDoor Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Davis Garage Doors: 91/100 on this factor. Category median: 96.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Davis Garage Doors: 91/100 on this factor. Category median: 97.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Davis Garage Doors: 100/100 on this factor. Category median: 99.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Davis Garage Doors: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Davis Garage Doors: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
176 Google reviews we collected
4.9of 5
5 stars16996%
4 stars11%
3 stars00%
2 stars00%
1 star63%
Praise vs complaints
Phrases our text analysis found in 168 written reviews
98%praise
Praise39698%
Complaints92%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1949%
Reasonable1744%
Overpriced00%
Not sure38%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response9624%
Staff & attitude8220%
Would recommend6917%
Quality & results6416%
Price & value4210%
Communication4110%
Honesty & trust113%
What customers talk about
We read 168 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent service, easy to schedule, superb, fast communications.”
“They were a no show to my appointment after being on the schedule for a few weeks.”
“They did a great job, A+ service, prompt and professional.”
“If anyone is seeking work to be done I highly recommend them.”
“Josh, Jenni & Crew did an excellent job, and even made it easier to operate.”
“…tors, another company had, the company who installed the motors did a poor job and wires were all over the place, openers uneven, motors were coming o…”
“They were able to come out the same day and had a new spring in stock, had it all fixed quickly and at a very fair price.”
“He was sick, but still willing and able to communicate with me via text.”
“Poor communication.”
“They were honest, hard working and did high quality work”
People customers mention
Josh25 reviews
Ellensburg7 reviews
Jenni6 reviews
Jenny6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Davis Garage Doors for 4 kinds of job. Pick one to see what they paid and said.
Gordon1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 22 hours ago★★★★★
We needed a broken spring replaced on a manual rollup door, and they fit us in the middle of their busy schedule, within about 2 days. Josh, Jenni & Crew did an excellent job, and even made it easier to operate. They also replaced a spring about 10 years ago, which still works perfectly. Glad to have quality small family businesses around here!
D3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Excellent service, easy to schedule, superb, fast communications. Thorough explanation of what and why repairs would be. Highest recommendation! Great people to work with.
Great priceService not listed
Lisa4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Davis Garage Doors is fantastic. Sammy was professional yet very friendly.
If anyone is seeking work to be done I highly recommend them.
Reasonable priceGarage door consultationGeneral repairs & installation
Natalie7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Exceptional with time! Did a very efficient job and very happy with the final results! Quick and very friendly - 100% recommend!
Reasonable priceGeneral repairs & installation
Pooya5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Just had my 3 garage door openers replaced. They did a great job, A+ service, prompt and professional.
Great priceGeneral repairs & installation
christian7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The Davis Garage Door team was exceptional at helping me my door. They were able to repair a dented in panel on a door that isn't manufactured anymore and parts are made for it any longer. The owner was very helpful and professional. He was sick, but still willing and able to communicate with me via text. His wife…
Great priceGarage door consultationCustomer supportGeneral repairs & installation
We needed a broken spring replaced on a manual rollup door, and they fit us in the middle of their busy schedule, within about 2 days. Josh, Jenni & Crew did an excellent job, and even made it easier to operate. They also replaced a spring about 10 years ago, which still works perfectly. Glad to have quality small family businesses around here!
Response from the owner · 21 hours ago
That is incredible Gordon. We greatly appreciate this review for your Ellensburg repair!
D Wattam3 reviewsiTotal number of Google reviews D has written across all businesses on Google Maps, not just this one.
Excellent service, easy to schedule, superb, fast communications. Thorough explanation of what and why repairs would be. Highest recommendation! Great people to work with.
Price assessment: Great price
Services: Service not listed
Response from the owner · 2 weeks ago
Thanks Mr. Wattam. Communication and fair pricing within our garage door installations and repairs is what is most important to us along with a quality job. Call us anytime for your garage door needs!
Lisa Brazda4 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Exceptional with time! Did a very efficient job and very happy with the final results! Quick and very friendly - 100% recommend!
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · 2 weeks ago
Thank you for this review for changing out your broken springs! Jenni has become quite efficient at this repair and this feedback means a lot. Thank you again.
White Rhino3 reviewsiTotal number of Google reviews White has written across all businesses on Google Maps, not just this one.
The Davis Garage Door team was exceptional at helping me my door. They were able to repair a dented in panel on a door that isn't manufactured anymore and parts are made for it any longer. The owner was very helpful and professional. He was sick, but still willing and able to communicate with me via text. His wife and team member came out in less than 24hrs and had the repairs done. I 1000% recommend the Davis Garage door team.
Thanks guys!!
Price assessment: Great price
Services: Garage door consultation, Customer support, General repairs & installation
Response from the owner · a month ago
Thank you for posting this honest review! Davis garage door is definitely getting more support and will be hiring even another employee hopefully as soon as next week. Please call us for any future garage door repair or installation needs!
Tony SwartzLocal Guide · 8 reviewsiTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
