PLUMBERS · CHICOPEE, MA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%53+18.5Reliability 15%65+9.8Craft & service 20%17+3.4Value 10%6+0.6Momentum 8%69+5.5Track record 7%37+2.6Accountability 5%4+0.2Experts Score= 41Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.41SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%53+18.5Reliability 15%65+9.8Craft & service 20%17+3.4Value 10%6+0.6Momentum 8%69+5.5Track record 7%37+2.6Accountability 5%4+0.2Experts Score= 41Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.41SCOREDavis Plumbing & Heating, Inc
Better than 34% of plumbers · #59 of 90
4.9★548 Google reviewsGoogle star rating as shown on Google Maps.
4.91★last 12 monthsAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
29%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Davis Plumbing & Heating, Inc for sump pump repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.1
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
All 1 Google reviews tagged “Sump pump repair”
★★★★★ Scott · 8 months ago
On time and very professional.
Sump pump repair
vs category
Blue = Davis, grey = plumbers average
Rating over time
Price
$383-20% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Great price 17%Reasonable 70%Overpriced 7%Not sure 6%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%53+18.5Reliability 15%65+9.8Craft & service 20%17+3.4Value 10%6+0.6Momentum 8%69+5.5Track record 7%37+2.6Accountability 5%4+0.2Experts Score= 41Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
53
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
65
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
17
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
6
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
69
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
37
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
4
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+52 / −2
Professionalism
+72 / −2
Responsiveness
+57 / −2
Punctuality
+56 / −1
Value
+37 / −1
