Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Dawes Septic and Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty56−4.4Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Dawes Septic and Repair

Middletown, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #49Position by Experts Score among all companies we track in this category. of 66 septic tank services · 4.7★ from 104 Google reviews

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Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dawes Septic and Repair is better than 80% of septic tank services.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dawes Septic and Repair is better than 82% of septic tank services.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dawes Septic and Repair is better than 56% of septic tank services.C
56
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dawes Septic and Repair is better than 100% of septic tank services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dawes Septic and Repair is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dawes Septic and Repair is better than 100% of septic tank services.A
100

Reviews for your job

Customers hired Dawes Septic and Repair for 4 kinds of job.

Dawes Septic and Repair for drain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$800–900
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$205–$478
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#37 / 44
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Drain cleaning”

JeffLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Trouble on Saturday afternoon. Was texting with Becky within an hour. Gave me stop gap measure to get us flowing. Which I couldn't do Saturday. Followed up with me Sunday to talked me through fix. I've been in customer service business for 40 yrs. Becky's custom service was above and beyond anything I expected. Thank you very much!!!

Not sureDrain cleaning
Christian10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Top Notch Service. Will continue to be a customer with them!

Paid $400–500Reasonable priceDrain cleaning
KevinLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The Tim & Jim show came out to our house today and they were great. Super professional without being stuffy or indirect. Jim gave a courtesy call 30 minutes before he arrived, so I wasn't in that 4-hour window wondering when they'd arrive. He never tried to upsell me on anything. He communicated clearly, in a way…

Customer photo from Kevin's review
Paid $800–900Reasonable priceDrain cleaning
Ron7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional Service from start to finish

Drain cleaning+ Responsiveness+ Punctuality+ Quality
GeeLocal Guide · 175 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’ve been using Dawes for 28 years since I bought my house installed a new septic system had one installed in my parents house and they come on a regular basis when needed to clean out and also repair and always there to help with their knowledge and wonderful customer service would not go any further but to use Dawes!

Sewer repairSeptic system installationDrain cleaning+ Responsiveness+ Punctuality+ Quality
The2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I saw the option on my news feed to write a review and had to do it! I had a septic emergency at 7 at night I did a load of laundry and the water came up in the shower and wouldn’t go down. I have 4 little ones and a husband that works a very messy job. I called Dawes and the owner answered and was so sweet and had…

Drain cleaning+ Responsiveness+ Punctuality+ Quality

Price

$595+39% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 83%Overpriced 0%Not sure 17%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning6$205–$478
Septic system installation4$1.2k–$2.8k
Sewer repair4$383–$2.1k
Plumbing pipe repair4$305–$1.1k

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