Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Dawes Septic and Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty56−4.4Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Dawes Septic and Repair

Middletown, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #49Position by Experts Score among all companies we track in this category. of 66 septic tank services · 4.7★ from 104 Google reviews

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Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dawes Septic and Repair is better than 80% of septic tank services.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dawes Septic and Repair is better than 82% of septic tank services.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dawes Septic and Repair is better than 56% of septic tank services.C
56
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dawes Septic and Repair is better than 100% of septic tank services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dawes Septic and Repair is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dawes Septic and Repair is better than 100% of septic tank services.A
100

Reviews for your job

Customers hired Dawes Septic and Repair for 4 kinds of job.

Dawes Septic and Repair for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$305–$1.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#33 / 38

All 4 Google reviews tagged “Plumbing pipe repair”

KatieLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We couldn't have been happier with Dawes. This family run business is professional and a pleasure to work with. They went above and beyond to find the tanks in our new house last summer. And they did an excellent job replacing a pipe in my yard. They provide excellent service for a very fair price. Highly recommend.

Plumbing pipe repairSewer repair+ Responsiveness+ Punctuality+ Quality
Eric7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My wife and I moved up to this area about 6 years ago. In short, the average interaction with local service providers tends leave lots to be desired. I can't say the same for Dawes Septic. Their team is consistently thoughtful, capable, accessible, respectful, personable, and just a pleasure to interact with. Makes…

Plumbing pipe repairService not listed+ Responsiveness+ Punctuality+ Quality
JessicaLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

The best in the business, they are better than anyone else, without question. If you are looking for the cheapest price, they will never be that, but they will be the BEST to do the job! They will give you the highest standard quality. They do the best job. They deliver the highest quality. They designed and…

Plumbing leak detectionOutdoor plumbing system repairPlumbing pipe repair
Dariana9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We are first time home owners and we are SO grateful for Dawes and their services! We had water come in through our toilet on the bottom floor and a plumber suspected it was septic issues. I called Dawes and was relieved to hear they had been to our home over 10 years ago and still had records of it. They came…

Plumbing pipe repair+ Responsiveness+ Punctuality+ Professionalism

Price

$595+39% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 83%Overpriced 0%Not sure 17%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning6$205–$478
Septic system installation4$1.2k–$2.8k
Sewer repair4$383–$2.1k
Plumbing pipe repair4$305–$1.1k

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