iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%86+54.6Reliability 28%83+23.4Replies to reviews 8%100+8.2Experts Score= 86Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#77 of 188 mobile dog groomersiPosition by Experts Score among all companies we track in this category. · better than 59%
4.9★★★★★588 Google reviews · 22 photos
95%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the grooming quality, staff kindness, and convenient booking process, noting that pets often return calm and well-groomed. The business also offers apparel, food, and boarding services. However, recurring criticisms include high pricing, missed appointments, and poor communication regarding scheduling changes. One reviewer reported being unable to enter the store during attempted visits, while another described an incident involving the owner's behavior toward neighbors.
Google rating: 4.9 out of 5 from 588 reviews (95% five-star).
Reviews on this page: 588 Google reviews (498 with written comments, 157 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: November 1, 2026.
Service: Mobile Dog Groomer serving Memphis, Tennessee.
Data from Google, last updated November 2, 2026.
Score profile vs other mobile dog groomers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Dawg Team Apparel USAMobile Dog Groomers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dawg Team Apparel USA: 86/100 on this factor. Category median: 85.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dawg Team Apparel USA: 83/100 on this factor. Category median: 82.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 93.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dawg Team Apparel USA: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dawg Team Apparel USA: 100/100 on this factor. Category median: 50.A
100
Bar = this company · dark tick = category median.
Star ratings
588 Google reviews we collected
4.9of 5
5 stars55795%
4 stars163%
3 stars41%
2 stars10%
1 star102%
Praise vs complaints
Phrases our text analysis found in 498 written reviews
98%praise
Praise53698%
Complaints132%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude22641%
Quality & results13024%
Would recommend8415%
Speed & response438%
Price & value397%
Honesty & trust143%
Communication132%
What customers talk about
We read 498 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“they are kind, welcoming makes you feel like you are family and they know what they are doing when it comes to making each baby leave out looking tot…”
“Their customer service is amazing, it's easy to book an appointment, and I have always had a great experience with their groomers.”
“…appointments and got a text for today and now they saying your system messed up and the groomer always texting for updates but when I call her phone a…”
“Very friendly clean and helpful I love taking my puppy there to get groomed will definitely recommend”
“…n I needed to change the time for my appointment someone contacted me promptly and made the necessary adjustment.…”
“…igation, a full blown panic attack, and finally getting the blood to slow down, it appeared his tongue was cut by scissors rather than Leo “biting” hi…”
“The store also has quality dog products and food at a reasonable price.”
“Gave dog flees bad then over charge me 175 groom flee treatment lmao he gave my dog flees bad”
“Very professional & Trustworthy Awesome knowledgeable Customer Service!”
“Kind, great communication, and my baby looks perfect!”
“They never responded and never followed up but I do hope that moving forward they take better sanitation practices and accountability.”
People customers mention
John15 reviews
Calvin11 reviews
Bella9 reviews
Grooming7 reviews
Bailey6 reviews
Audrey5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
GGlendaLocal Guide · 4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 15 hours ago★★★★★
This is the best and when I say the best groomer I have taken my fur baby. Once you walk in the fragrance is wonderful. They have any thing you want for your baby and don't talk about the people....they are kind, welcoming makes you feel like you are family and they know what they are doing when it comes to making…
JJannaLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
This is my 3rd time working with Dawg Team Apparel! Their customer service is amazing, it's easy to book an appointment, and I have always had a great experience with their groomers. My latest groomer was Emily and she was EXCELLENT! Kind, great communication, and my baby looks perfect!
Ddarisha2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They are a great. I will be bringing my dog back I came in last minute my first visit and Calvin help me every step of the way. Great place thank yall 🫶🏾
TTameco10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Emily with DAWG TEAM APPAREL USA did an amazing job! Emily was patient with Bailey and so professional! But, every Groomer that has come to the home with Dawg a team has been nothing short of amazing! I was able to pick from a few dresses in the photos they took time to send me and She made our Bailey so beautiful.…
TTodd10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Highly recommend. The personal groomer they sent out named John was absolutely amazing. This company is very professional and they provide a great service. Thank you very much.
KKeshawn4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Let’s start by saying that the level of customer service here is phenomenal! From the moment you walk through the door, you can tell that your furry babies are in great hands and will be treated with so much love and care. I’ve been coming here for a year now, and I absolutely love it! The staff makes you feel…
This is the best and when I say the best groomer I have taken my fur baby. Once you walk in the fragrance is wonderful. They have any thing you want for your baby and don't talk about the people....they are kind, welcoming makes you feel like you are family and they know what they are doing when it comes to making each baby leave out looking totally the best in there own way thank God I was recommended to you all.🥰
M
Mary-Martha Biessenberger6 reviewsiTotal number of Google reviews Mary-Martha has written across all businesses on Google Maps, not just this one.
This is my 3rd time working with Dawg Team Apparel! Their customer service is amazing, it's easy to book an appointment, and I have always had a great experience with their groomers. My latest groomer was Emily and she was EXCELLENT! Kind, great communication, and my baby looks perfect!
Response from the owner · 2 days ago
we're Glad to hear this. see you soon!
R
Ronda Phillips1 reviewiTotal number of Google reviews Ronda has written across all businesses on Google Maps, not just this one.
They are a great. I will be bringing my dog back I came in last minute my first visit and Calvin help me every step of the way. Great place thank yall 🫶🏾
Response from the owner · 6 days ago
We're Glad you had an amazing experience. We hope to see you soon!
T
Tameco Cody10 reviewsiTotal number of Google reviews Tameco has written across all businesses on Google Maps, not just this one.
Emily with DAWG TEAM APPAREL USA did an amazing job! Emily was patient with Bailey and so professional! But, every Groomer that has come to the home with Dawg a team has been nothing short of amazing! I was able to pick from a few dresses in the photos they took time to send me and She made our Bailey so beautiful. I love the little dress so much! I will definitely be in to purchase more things for Bailey to wear!
Response from the owner · a week ago
Tameco, awesome! We're glad Emily was able to meet your expectations. We hope to see you soon!
T
Todd Lochner10 reviewsiTotal number of Google reviews Todd has written across all businesses on Google Maps, not just this one.
Highly recommend. The personal groomer they sent out named John was absolutely amazing. This company is very professional and they provide a great service. Thank you very much.
Response from the owner · a week ago
We're happy to hear this, see you soon!
K
Keshawn T. Weddington4 reviewsiTotal number of Google reviews Keshawn has written across all businesses on Google Maps, not just this one.
Let’s start by saying that the level of customer service here is phenomenal! From the moment you walk through the door, you can tell that your furry babies are in great hands and will be treated with so much love and care. I’ve been coming here for a year now, and I absolutely love it! The staff makes you feel comfortable and reassured, knowing your pets are receiving the best care possible. I highly recommend them! 🐾❤️
Response from the owner · a week ago
We're so happy to hear this. See you soon!
T
tiera vann7 reviewsiTotal number of Google reviews tiera has written across all businesses on Google Maps, not just this one.
It was my first time at Dawg team and I was beyond impressed with my experience today. They took really good care of both of my pups while grooming them, and did great! I really appreciated how kind and attentive they were. My pups and I had a great experience and will definitely be coming back! 🤍🐾
