Deep Centered Mental Health (DCMH) - Steck at a glance
Reviewers rate Deep Centered Mental Health 4.8 out of 5 based on 31 reviews, frequently praising the therapeutic care, punctual administrative communication, and smooth scheduling processes. Patients describe the environment as comfortable and highlight the effectiveness of individual, group, couples, and child therapy services. However, two lower-rated reviews criticize the billing department for dismissive and rude email interactions regarding insurance coverage, noting that this administrative friction contradicted the positive clinical experiences.
Google rating: 4.8 out of 5 from 31 reviews (94% five-star).
Reviews on this page: 31 Google reviews (24 with written comments).
Owner responses: the business replied to 3% of reviews.
Most recent review: August 24, 2026.
Service: Marriage Counselor serving Austin, Texas.
Data from Google, last updated November 13, 2026.
Star ratings
31 Google reviews we collected
4.8of 5
5 stars2994%
4 stars00%
3 stars13%
2 stars13%
1 star00%
Praise vs complaints
Phrases our text analysis found in 24 written reviews
86%praise
Praise1986%
Complaints314%
Topic share
How often each topic comes up in the written reviews
6topics
Would recommend732%
Quality & results627%
Staff & attitude523%
Price & value29%
Speed & response15%
Honesty & trust15%
What customers talk about
We read 24 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I recommend and will come back if I have any further need here!”
“I've done individual, group and couples therapy through Deep Eddy and have had a great experience with all of it.”
“He’s deeply compassionate and has helped me navigate some deeply painful challenges.”
“…ability to have virtual sessions with my therapist, transparency with billing changes, and most importantly, my therapist.…”
“Also, the administrative team is very prompt at providing notices and reminders.”
“…h scheduling, the ability to have virtual sessions with my therapist, transparency with billing changes, and most importantly, my therapist.…”
People customers mention
Eddy7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I have no complaints about my provider or the care I received, but dealing with Deep Centered’s billing department was extremely frustrating.
My email interactions with Terri were particularly disappointing and at times came across as dismissive and unnecessarily rude when I was simply trying to understand my billing and insurance coverage. The experience became frustrating enough that I ultimately opened a formal inquiry with my insurance company and canceled my future appointments.
Great provider experience, but unfortunately the billing and administrative experience was enough for me to leave the practice.
Kelsey BoydLocal Guide · 17 reviewsiTotal number of Google reviews Kelsey has written across all businesses on Google Maps, not just this one.
It's always a delight to visit with Dr. Rachel. She is amazing and I look forward to my appointments. Also, the administrative team is very prompt at providing notices and reminders.
Ricardo Esparza2 reviewsiTotal number of Google reviews Ricardo has written across all businesses on Google Maps, not just this one.
I started out in Group Therapy and learned a lot about myself and interpersonal relationship skills. I moved on to individual sessions and absolutely love the safe haven I’ve found in my Dr. He’s deeply compassionate and has helped me navigate some deeply painful challenges. Thank you, Dr. Stuart!
Jordan WormLocal Guide · 30 reviewsiTotal number of Google reviews Jordan has written across all businesses on Google Maps, not just this one.
Amazing experience for my child and I cannot share enough praise about Merrik Hetherington.
Cannot recommend the adult therapy services at this time. Had an unfortunate run with Deep Eddy for my own needs, and am choosing to stay away for the time being.
