Google reviewers rate Defined Massage Spa 4.9 out of 5 based on 112 reviews, with the owner responding to 99% of comments. Customers frequently praise the clean, calming environment, friendly staff, and effective deep tissue or couples massages that address specific pain points. Pricing is often described as reasonable, particularly when using Groupon deals, though some clients note a small credit card surcharge. Recurring criticisms involve payment processing errors, such as double charges or inability to accept FSA funds, and occasional inconsistencies in massage pressure application.
Google rating: 4.9 out of 5 from 112 reviews (93% five-star).
Reviews on this page: 112 Google reviews (100 with written comments, 15 with photos).
Owner responses: the business replied to 99% of reviews.
Reviews from Google, shown as published (original wording, unedited).
SL
Sharon LeeLocal Guide · 37 reviews
★★★★★
The massage was so nice and relaxing and really hit the spot where it needed.
Price assessment: Reasonable price
Services: Service not listed
Payment method: Other
Response from the owner · a day ago
Thank you so much for your wonderful review! We're absolutely delighted that your massage was so nice and relaxing — and that it really hit the spot where you needed it most. That means the world to us.
We look forward to welcoming you back for another perfectly targeted and relaxing session soon!
Thank you so much! We're absolutely delighted that Emma was amazing — she'll be so happy to hear your kind words!
We look forward to welcoming you back for another great session with Emma soon!
My husband and I booked a couples massage for his birthday. This was our first visit to Defined Massage Spa and we were so happy with our experience. First, all of the staff were so friendly and sweet. The space was cozy and relaxing. Our massages were incredible, too. So relaxing and the perfect amount of pressure. We will definitely be back!
Payment method: Credit card
Response from the owner · a week ago
Thank you so much for your wonderful and heartfelt review! We're absolutely delighted that you and your husband chose to celebrate his birthday with us at Defined Massage Spa — and that your first visit was such a happy experience. It's fantastic that our friendly, sweet staff and cozy, relaxing space made you feel so welcome, and that your massages were incredible with the perfect amount of pressure. Knowing you'll definitely be back means the world to us.
We look forward to welcoming you both back for many more special and relaxing visits!
I came across this spa when I was checking out groupon. I personally didn’t use the groupon but I was so surprised with how amazing the massage felt and the customer service is top notch! I love joe and how polite he is to me in the front desk and I love how my masseuse knew where my knots were and focused on it to relieve it. I highly recommend this spot and I hope their quality of service won’t go down or change. I will probably have me and my bf go to this place a lot.
Response from the owner · a week ago
Thank you so much for your wonderful and heartfelt review! We're absolutely delighted that you found us through Groupon and were so pleasantly surprised by the amazing massage and top-notch customer service. It means the world to us that Joe made such a positive impression at the front desk and that your masseuse intuitively found and focused on your knots to bring you relief.
We truly appreciate your high recommendation and your hope that our quality stays consistent — that's our commitment to you. Knowing you and your boyfriend plan to visit us often means the world to us.
We look forward to welcoming you both back for many more great experiences!
5 stars for cleanliness!! And the staff are so welcoming and kind..10/10 I recommend and very well priced, you can’t beat it
Price assessment: Great price
Services: Service not listed
Payment method: Debit card
Response from the owner · a week ago
Thank you so much for your wonderful review! We're absolutely delighted that you gave us 5 stars for cleanliness — and that our staff were so welcoming and kind. A 10/10 recommendation and praise for our well-priced services mean the world to us. You really can't beat that!
We look forward to welcoming you back for another top-notch experience soon!
I can’t recommend Defined Massage Spa in Yorba Linda enough! From the moment you walk in, the environment is welcoming, calm, and professional.
If you go, you absolutely have to ask for Coco—she is phenomenal! She is truly a master of her craft, intuitive with pressure, and completely focused on relieving tension. I left feeling like a whole new person. She is easily one of the best massage therapists I’ve ever had.
Do yourself a favor and book with Coco next time you visit. Everyone needs to experience her work!
Response from the owner · 2 weeks ago
Thank you so much for your absolutely wonderful and heartfelt review! We're truly honored that you can't recommend Defined Massage Spa in Yorba Linda enough — and we're delighted that our welcoming, calm, and professional environment made such a positive impression. Coco will be over the moon to hear your incredible praise — her intuitive pressure, focus on tension relief, and masterful skill are exactly what we take pride in. Knowing you left feeling like a whole new person and consider her one of the best massage therapists you've ever had means the world to us.
We'll be sure to pass along your glowing words to Coco — she'll be so happy! We look forward to welcoming you back for another phenomenal session soon.
This is now my go to massage spot and I am so happy! The service is always wonderful and high quality massages.
Response from the owner · 2 months ago
Thank you so much for your wonderful review! We're absolutely delighted that you always have an amazing experience — and that our front desk receptionist consistently provides friendly and helpful service. That means the world to us.
We look forward to welcoming you back for many more relaxing visits!
Edit after second time-
Therapist was so good at shoulder.massage.
But for back, just rubbed whole time. And skipped lower back. So I needed to request lower back also I needed to tell all the points everytime.
Also they charged another 3 dollars if you pay credit card. ( it wasn’t first time visiting)
One hour deep tissue massage with Cindy.
Massage pressure was so good. After treatment, my knots on shoulders are gone 😬
Front guy is very kind and gentle.
Salon is very clean and relaxing.
Def will visit again!!
Response from the owner · 4 months ago
Thank you so much for your wonderful review! We're absolutely thrilled that Cindy's one-hour deep tissue massage had such good pressure — and that the knots in your shoulders are gone. It's also great to hear that our front desk team was kind and gentle, and that you found our salon very clean and relaxing.
We look forward to welcoming you back again soon for another fantastic visit!
Thank you so much for your kind review! We're absolutely delighted that you found our place very nice and peaceful — that means the world to us.
We look forward to welcoming you back for another calming and relaxing experience soon!
Thank you so much for your wonderful review! We're absolutely delighted that you had a really good massage — and that you found our place nice and clean. That means the world to us.
We look forward to welcoming you back for another relaxing experience soon!
