Analyzing 7,622,7667.6M ReviewsFor 21,49921.5K Experts
Google reviewers rate the agency five stars based on 374 reviews, with the owner responding to 82 percent of them. Customers frequently cite quick policy setup, transparent billing, and helpful staff who communicate clearly about coverage details and pricing. While many praise the team's professionalism and willingness to assist with claims or state transitions, a few low-star comments highlight concerns regarding unexplained premium increases and inconsistent communication during account management.
Data from Google, last updated November 2, 2026.
374 Google reviews we collected
Phrases our text analysis found in 302 written reviews
How often each topic comes up in the written reviews
We read 302 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Just moved to the state, and Mathew was very helpful in getting my new insurance policy set up!”
“Top notch customer support and customized homeowners and car policies.”
“I would highly recommend Dennis and his tean to anyone needing insurance!”
“I can't recommend enough!”
“Provided fast and favorable resolution to my issue.”
“I appreciate the level of professionalism, knowledge and patience that Matt displayed while explaining insurance information to me.”
“I was on the market for a Life Insurance Policy within budget and of great value.”
“Excellent service and I love the sense of humor, plus great deals, cheaper Insurance than most and upfront honest with a smile.”
praise complaint · found by our text analysis, Google review wording unchanged.
5.0 ★★★★★ 374 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Fast and easy
Just moved to the state, and Mathew was very helpful in getting my new insurance policy set up!
Shelley had my new homeowner's and car policy put together in 10 minutes. I was done that quick. I've had Allstate and GEICO beforehand. If you want the best instead of the rest. I highly recommend StateFarm. Top notch customer support and customized homeowners and car policies. At a very affordable monthly price. My only regret is not coming here sooner.
I appreciate the level of professionalism, knowledge and patience that Matt displayed while explaining insurance information to me. I look forward to working with him and this office again!
Good response, good advice, and flexible Happy to have Dennis and team handling most of our insurance needs
Outstanding service. Great Staff. Provided fast and favorable resolution to my issue.
If there is an agent that can compare to Dennis and his staff, they must have an office on Mars. I absolutely love being their client.
Hi Calvin! Thank you so much for your kind words! We’re so glad to hear that Krystal made the process feel welcoming—and even fun! That’s exactly the experience we hope to create. We appreciate you being part of our Dennis Hurst State Farm family!
Awesome Team, great customer service and always willing to help
Hi Yvette! Thank you for your kind words. We are so glad to have you part of the Dennis Hurst State Farm family. Thank you for choosing our agency to serve you! 🙌
Excellent service and I love the sense of humor, plus great deals, cheaper Insurance than most and upfront honest with a smile.......I love these guys 🥰!!!🤟.....✌️
Hi Crystal! Thank you for the awesome review. We love to hear you’ve had a great experience with our office. Thanks for allowing us to serve you! 🙌
My experiences with Dennis have always been very positive ones; he is personable yet professional. Dennis is cheerful and has a great phone presence. He frequently asks if I need additional assistance or have account inquires when I call. I always feel my insurance concerns are going to be taken care of with professionalism and accuracy. I call every month to make policy installments. Never has Dennis been anything but stellar. He is just a great guy to do busy with. You are blessed to have him on your team. - Jerry Sinkfield
Thank you so much for your kind words, Jerry! We’re thrilled to hear that Dennis has consistently provided you with such a positive and professional experience. Your trust and appreciation mean so much to our team, and we’re grateful to have the opportunity to assist with your insurance needs. We’ll be sure to pass along your thoughtful feedback to Dennis! 🌟
Analyzing 7,622,7667.6M ReviewsFor 21,49921.5K Experts