Derby City Pools & Outdoor Living

I left a glowing review of Derby City Pools after their design and pool/landscaping install 4 years ago. Their service is just as impressive. I recently had troubles with my heater. Alex Fransen made multiple trips to our house to resolve the issue. He even pulled an igniter from his heater and installed it early on a Saturday morning so we could swim with our grandson, since they didn’t have the part at their office. Hire them! They do great top notch work and treat you like family.

Derby City Pools did a complete pool renovation project with all new equipment, plumbing, deck area and updated pool layout with Spash Pad area. Their communication, transparency, expertise and professionalism were unmatched. A special shout out to Ben who lead the project and Nigel for critical electric work. I fully endorse Derby Pool !! John Couch

Alex is a true expert when it comes to backyards and pools! Would trust him with any of my outdoor projects.

• Services: General construction

Alex and team are on time and on budget for everything involving vision, scope, and execution. They have a large list of vendors in house, and anything they can’t do, they contract out and deal with the contractors themselves. Highly recommend for all outdoors needs/services.

Beware!! I did not have a pool installed but my neighbor did. This company and all involved did $2600 worth of damage to my property. They never installed a silt fence and all mud came into my yard. No one had the courtesy to come to me to talk about the damage done or offer to pay for the damages. Due to this I have called and kindly asked for them to stay off of my property and they continue to use my property to access the neighbors yard.

We are beyond happy with our pool from Derby City Pools. From the initial consult to completion, everyone was professional and their knowledge showed they’re at the top of their industry. They didn’t just talk the talk, they walked it. They knew exactly what to do when challenges arose. They were meticulous to detail and the project manager is a perfectionist! The crew was amazing, and we loved coming home every day to see the progress they had made. They gave us our dream pool oasis, and it was better than what we could have imagined. We owe it to their amazing team and hard work. You won’t go wrong when you trust Derby City Pools, they simple are the best!

I researched for months and came across a pool company called Derby City Pools run by Alex and Rick Fransen. I have met other families who have had pools put in by this company and these families have nothing but good things to say about them. I’ve heard nightmare stories from other companies but not this one. Work started on my pool May 2nd 2022 it was completed on 15 June 2022, we took a week delay due to no concrete being available. About the process, Alex came over to my house for initial meet on July 20, 2021. There were lots and lots of design emails back and forth. Alex submitted to me an initial design, I liked what I saw, so I put money down. The real design process started after that. He submitted to me a VR design of my backyard showing my pool / backyard in day and night. The VR to final project is almost identical. Alex and his team are super respectful, nice, trustworthy, and most importantly, they have incredible attention to detail. Every concern that I had through the process, they were already aware of and either fixing it or making it look good. The team that he uses to dig your pool are extremely knowledgeable and experienced pool builders. Alex and his team put the pool in, did a paver patio with two different retaining walls and a ton of landscape lights. I used Derby City Pools’ electrician, Nigel Ottersbach. I had previously removed and rebuilt a deck last summer (2021). Nigel came over to my house this January to run all the electrical wiring for the deck speakers, ethernet cables, lighting wires, and pool equipment electrical. I will use Nigel for everything when it comes time for anything electrical. He was extremely professional, detail oriented. When he drilled through the beams of the deck, he measured each hole precisely so all his wires ran in a straight line and organized. The electrical inspector loved this, said it made his job much easier. If you’ve read this far, stop your research and call Alex or Rick to get a pool put in your backyard. YOU WILL NOT REGRET IT! MY kids average 4 hours a day in it and our family is making tons of memories in our dream backyard…ALL THANKS TO ALEX, RICK, AND THE DERBY CITY TEAM! https://youtu.be/n5QXfYmX670?si=qLZeLp7C3BMYsKpm

• Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
• Services: General construction, Custom Swimming pool design, Design, Fiberglass swimming pool construction, Inground pool installation, Retaining walls, Swimming pool water feature construction

Aggressive, unprofessional, rude. I tried to call to get information about the pool services and he hung up just saying I called 3 times (not true) and that they are not interested on servicing my pools, which I am fine with, but not in the way so rude and unprofessional.

I highly recommend Derby City Pools. They put a beautiful pool in for us in 2023. Rick and Alex are amazing to work with. They communicated every step and did everything they said they would. They answered every question we had and helped us make a dream come true! From the start of the project, they were there every day until our pool was completed. Still, a year later, they are so responsive whenever we have a question. So glad we found them!

A long time business who knows everything about pools!