Michael WilliamsLocal Guide · 13 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat staff. Great Doctors. (I use Dr. Rance).
Dermatology Consultants Midwest
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%91+57.8Reliability 28%90+25.4Replies to reviews 8%96+7.9Experts Score= 91Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 27 dermatologistsPosition by Experts Score among all companies we track in this category. · better than 81%
4.9 ★★★★★ 1,016 Google reviews · 9 photos
95%five-star reviews
4.92★last 12 monthsAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
Oct 2026latest review
Dermatology Consultants Midwest at a glance
Reviewers frequently praise the practice for short wait times, efficient scheduling, and staff who communicate clearly while explaining diagnoses and treatments. Patients often highlight the thoroughness of examinations and the compassionate bedside manner provided during consultations and procedures. However, lower-rated feedback identifies patterns regarding billing disputes, strict cancellation policies that incur fees, and occasional complaints about doctors appearing rushed or limiting the scope of care during visits.
- Google rating: 4.9 out of 5 from 1,016 reviews (95% five-star).
- Reviews on this page: 1,021 Google reviews (663 with written comments, 2 with photos).
- Owner responses: the business replied to 97% of reviews.
- Most recent review: October 26, 2026.
- Service: Dermatologist serving Shawnee, Kansas.
Data from Google, last updated October 27, 2026.
Score profile vs other dermatologists
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dermatology Consultants Midwest: 91/100 on this factor. Category median: 90.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dermatology Consultants Midwest: 90/100 on this factor. Category median: 86.A
90
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dermatology Consultants Midwest: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dermatology Consultants Midwest: 96/100 on this factor. Category median: 71.A
96
Bar = this company · dark tick = category median.
Star ratings
1,021 Google reviews we collected
- 5 stars96795%
- 4 stars283%
- 3 stars40%
- 2 stars61%
- 1 star162%
Praise vs complaints
Phrases our text analysis found in 663 written reviews
- Praise95098%
- Complaints222%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude37939%
- Speed & response20421%
- Quality & results19920%
- Would recommend10611%
- Communication576%
- Honesty & trust182%
- Price & value91%
What customers talk about
We read 663 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From the girls at the front desk who are “off the rails” kind, friendly & helpful to the nursing staff, exactly the same!”
“Dr Rance was not nice like usual and he seemed very short and not caring.”
“Receptionist was very helpful, friendly, and efficient.”
“They demanded a $50 late/no show fee if I ever wanted to schedule with them again because they’re closed on Sat/Sun so they “didn’t receive 48 hour notice””
“Everything about Dermatology Consultants Midwest’s practice is top notch!”
“Terrible way to do business and just shows they care only about money, not about building a relationship with their patients.”
“Thank you for a wonderful first visit; we highly recommend Dr.”
“Overall do not recommend this office unless you're lucky enough to have one of the big brand name insurance providers and/or self-pay isn't an issue for you.”
“She has great bedside manner, explains things thoroughly in laymen’s terms, and is pleasant to interact with.”
“Both her and her assistant show you that they genuinely care.”
“Great customer service, reasonable pricing, RATING 5+ STARS”
“00 to reschedule This was not fair or right.”
People customers mention
- Chain 153 reviews
- Badje 111 reviews
- Rance 103 reviews
- Badge 19 reviews
- Rebecca 12 reviews
- Emilie 11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Jackie14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Dr. Chain is excellent! The office staff is very nice and efficient. I have never had to wait more than 5 minutes, which is so different from most medical appointments.
JeannieLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Everything about Dermatology Consultants Midwest’s practice is top notch! From the girls at the front desk who are “off the rails” kind, friendly & helpful to the nursing staff, exactly the same! The office is lovely & very clean. My only experience has been with Dr. Rance whose attention to detail is incredible. He…
Herndon14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
If you want professional advice and treatments that give you desired outcomes get an appointment with Dr. Rebecca Chain. When I wrote her a note several years ago it was to thank her for saving my life....enough said.
GigiLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Dr Braden Rance is always a pleasure to have an appointment with. He answers questions, and is kind. Staff is also very nice.
Anne12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Dr. Rance has been my dermatologist since 2021 and I appreciate his candor about my questions and concerns as well as his expediency in addressing any steps I need to take to care of those concerns before he sees me again.
T5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★
The visit was kind of costly, but other than that the visits were good. They listened to me and my skin Up has cleared up and never been more radiant ♥️
Photos
Customer reviews
4.9 ★★★★★ 1,016 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Dena Johnson9 reviewsTotal number of Google reviews Dena has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDr. Chain is thorough and listens to your issues. Highly recommend!
Response from the owner · 3 days ago
Hi, Dena. We appreciate the kind words and are glad we could provide you with a positive experience!
Jackie Caldwell14 reviewsTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDr. Chain is excellent! The office staff is very nice and efficient. I have never had to wait more than 5 minutes, which is so different from most medical appointments.
Response from the owner · 4 days ago
Hi, Jackie. Thanks for taking the time to share your positive experience. We truly appreciate it!
Jeannie GariesLocal Guide · 18 reviewsTotal number of Google reviews Jeannie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEverything about Dermatology Consultants Midwest’s practice is top notch! From the girls at the front desk who are “off the rails” kind, friendly & helpful to the nursing staff, exactly the same! The office is lovely & very clean. My only experience has been with Dr. Rance whose attention to detail is incredible. He checks everything & is very kind, thorough & compassionate! I highly recommend this practice!
Response from the owner · 5 days ago
Hi, Jeannie. We are thrilled to learn that you had a positive experience with us!
Herndon Hasty14 reviewsTotal number of Google reviews Herndon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIf you want professional advice and treatments that give you desired outcomes get an appointment with Dr. Rebecca Chain. When I wrote her a note several years ago it was to thank her for saving my life....enough said.
Response from the owner · Edited 2 weeks ago
Hi, Herndon. Thank you so much for leaving us a stellar review!
Gigi PerryLocal Guide · 50 reviewsTotal number of Google reviews Gigi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDr Braden Rance is always a pleasure to have an appointment with. He answers questions, and is kind. Staff is also very nice.
Response from the owner · 2 weeks ago
Hi, Gigi. Your feedback is highly appreciated. Thank you for the review!
Greg Johnson11 reviewsTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFast, professional, polite and friendly.
Response from the owner · 2 weeks ago
Hi, Greg. We appreciate the kind words and are glad we could provide you with a positive experience!
Anne Peterson12 reviewsTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDr. Rance has been my dermatologist since 2021 and I appreciate his candor about my questions and concerns as well as his expediency in addressing any steps I need to take to care of those concerns before he sees me again.
Response from the owner · 3 weeks ago
Hi, Anne. Thanks for taking the time to share your positive experience. We truly appreciate it!
T5 reviewsTotal number of Google reviews T has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe visit was kind of costly, but other than that the visits were good. They listened to me and my skin Up has cleared up and never been more radiant ♥️
Response from the owner · 3 weeks ago
Hi, T. We are thrilled to learn that you had a positive experience with us!
Fred Plapp14 reviewsTotal number of Google reviews Fred has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI was able to get an appointment within 3 weeks. Receptionist was very helpful, friendly, and efficient. I only had to wait 10 minutes before meeting with a nurse. Dr. Rance followed within 5 minutes. He quickly diagnosed my problems, prescribed medication and asked me to return in 1 month for follow-up. Overall, a great experience.
Response from the owner · 3 weeks ago
Hi, Fred. Thank you so much for leaving us a stellar review!
Business details
- Phone: (913) 469-0110
- Website: dermcomw.com
- Service area: Shawnee, KS