Jkbirds2 reviewsTotal number of Google reviews Jkbirds has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery helpful and informative.
Desert West
5.0 ★★★★★ 1,225 Google reviews · 24 photos
98%five-star reviews
83%reviews answered by the owner
Nov 2026latest review
Desert West at a glance
Customers frequently praise Desert West for prompt, professional service, detailed explanations, and honest pricing without pressure sales. Many highlight the convenience of their maintenance contracts and the technicians' thoroughness during inspections and repairs. However, some low-star reviews criticize unexpected additional fees, such as charges for minor tasks or high costs for simple parts, and note instances where technicians attempted to upsell full system replacements instead of performing specific repairs.
- Google rating: 5.0 out of 5 from 1,225 reviews (98% five-star).
- Reviews on this page: 1,225 Google reviews (1,025 with written comments, 13 with photos).
- Owner responses: the business replied to 83% of reviews.
- Most recent review: November 12, 2026.
- Service: HVAC Contractor serving Las Vegas, Nevada.
Data from Google, last updated November 13, 2026.
Star ratings
1,225 Google reviews we collected
- 5 stars1,20698%
- 4 stars81%
- 3 stars40%
- 2 stars10%
- 1 star60%
Praise vs complaints
Phrases our text analysis found in 1,025 written reviews
- Praise2,29299%
- Complaints181%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude60226%
- Speed & response49121%
- Quality & results40918%
- Would recommend26511%
- Communication23110%
- Honesty & trust1667%
- Price & value1466%
What customers talk about
We read 1,025 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Damian was professional and explained in detail with pictures my situation and guided me through my next steps”
“Just had Angel do my bi-annual maintenance, he was efficient and thorough.”
“Anthony arrived late in the evening last week as we had entered triple digit temps.”
“Angel did an excellent job with my fall furnace tuneup.”
“Everything that was done was explained to me,as far as what he could do and if that didn't work what next step was.”
“I'm so happy with the results and highly recommend this company.”
“Will not use anyone else.”
“Angel kept us informed and up to date from start to finish.”
“I was asking for a second opinion since I didn't quite trust YES with their diagnosis of a furnace problem.”
“…y can’t service my ac because it was a older model and charged me $85 scam, they should have asked me what ac model I had up front.…”
“Extremely professional bidding with 4 options digitally, competitive price, excellent install and service.”
“Over charged.”
People customers mention
- Tony 51 reviews
- Damian 43 reviews
- Kyle 26 reviews
- Anthony 21 reviews
- Pat 19 reviews
- Damien 17 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
5.0 ★★★★★ 1,225 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Scott Huntley7 reviewsTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJust had Angel do my bi-annual maintenance, he was efficient and thorough. I like this company because they are straight with you, no upsell. Have used them for a couple of years. Ow and am quite happy with their service.
- Price assessment: Reasonable price
- Price: $1–200
- Services: HVAC system maintenance
Response from the owner · Edited 3 months ago
Thank you so much for your fantastic 5-star review, Scott! We're thrilled to hear that Tony provided you with fast and efficient service at Desert West Services Inc. It's great to know that your units are up and running smoothly again. We pride ourselves on honesty and thoroughness, so your kind words mean a lot to us. We look forward to serving you again in the future!
donjane53246 reviewsTotal number of Google reviews donjane5324 has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI was asking for a second opinion since I didn't quite trust YES with their diagnosis of a furnace problem. I was right. Nicki said there was absolutely nothing wrong with the furnace
- Services: Heating system repair
Jared Vorce4 reviewsTotal number of Google reviews Jared has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDamian was professional and explained in detail with pictures my situation and guided me through my next steps
- Price assessment: Reasonable price
- Price: $2,000+
- Services: HVAC system repair, Heating system installation, Install thermostat, Install AC, Thermostat installation
Response from the owner · a day ago
Thank you so much for your 5-star review, Jared! We're thrilled to hear that Damian provided you with professional service and detailed explanations at Desert West Services Inc. It's always our goal to guide our customers through every step. If you need anything else, feel free to reach out!
Grace GraceM5 reviewsTotal number of Google reviews Grace has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJust replaced both A/C units. Technicians are all professional! Enjoyed getting to know Damian when he came to do inspection and filter changes under my platinum service contract of old units. No pressure sales from Christian when I decided it was time to replace the 25 yr old units. Had a small glitch after install and it took Rossi about 30 seconds to recognize and fix the issue. Feeling stress free with the 10 year parts and labor . Will be scheduling water heater warrantyflush shortly. Highly recommend DWS!
- Services: A/C filter replacement
James Tam8 reviewsTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAngel was prompt and professional. He put the booties in before coming in the house. Explained everything was in his working condition.
- Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Jerry Magner3 reviewsTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFelipe was great. He was friendly and efficient. Checked and cleaned our HVAC units, reviewed the insulation with us and assured us we’d be good to go for the winter months. H
- Services: HVAC system maintenance
Response from the owner · 4 days ago
Thank you so much for the fantastic 5-star review, Jerry! We're thrilled to hear that Felipe provided friendly and efficient service while checking and cleaning your HVAC units. It's great to know you feel prepared for the winter months! We appreciate your support of Desert West Services Inc. and look forward to serving you again!
Sally North4 reviewsTotal number of Google reviews Sally has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePrompt, courteous and thorough. A very nice and knowledgeable professional.
- Price assessment: Reasonable price
- Price: $1–100
- Services: HVAC system maintenance
Response from the owner · a year ago
Hi Sally! Thank you so much for your lovely review! We're thrilled to hear that you found Damain to be prompt, courteous, and thorough. Our team takes great pride in their knowledge and professionalism. We appreciate your support!
Frances Urciel2 reviewsTotal number of Google reviews Frances has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways great service and honest. They confrim and call if they can be early, and they come in with shoe covers. Before they left, they even offer to help change our filters. Exceptional company.
- Price assessment: Reasonable price
- Price: $400–600
- Services: HVAC system repair, Heating system maintenance
Response from the owner · Edited 4 days ago
Thank you so much for your wonderful 5-star review, Frances! We're thrilled to hear that you consistently experience great service with Desert West Services Inc. Our team takes pride in being honest and going the extra mile, like offering to help with your filters. We appreciate your support and look forward to serving you again!
steven rolins9 reviewsTotal number of Google reviews steven has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDWS Is probably the best service company I have ever hired. They are all that you would expect and even more. The tec. Tony took his time to troubleshoot my unit and find the problem and fix it. They could have charged me anything they wanted. I belong to their yearly service contract and it saved me dearly. I recommend this yearly service to all. I can't say enough of what great feeling it is to have them.
- Price assessment: Great price
- Services: HVAC system maintenance, Heating system maintenance, HVAC duct & vent cleaning
- Positive: Responsiveness, Punctuality, Quality, Professionalism
Response from the owner · 3 years ago
Thank you, Mr. Rolins, we greatly appreciate your review and your business. I will pass this along to Tony.
Business details
- Address: 7224 W Rome Blvd, Las Vegas, NV 89131
- Phone: (702) 996-3855
- Website: dwsnv.com
- Service area: Las Vegas, NV