Customers praise the showroom selection and helpful sales staff who guide them through material choices for countertops, flooring, and lighting. Installers are frequently noted for punctuality, precision, and professional communication during the setup process. However, recurring criticisms in lower-rated reviews highlight significant delays in project timelines, inconsistent communication regarding order status, and instances of poor customer service or warranty support.
Google rating: 4.7 out of 5 from 274 reviews (89% five-star).
Reviews on this page: 274 Google reviews (227 with written comments, 22 with photos).
Owner responses: the business replied to 68% of reviews.
Most recent review: November 5, 2026.
Service: Closet Designer serving Waco, Texas.
Data from Google, last updated November 10, 2026.
Star ratings
274 Google reviews we collected
4.7of 5
5 stars24489%
4 stars114%
3 stars31%
2 stars21%
1 star145%
Praise vs complaints
Phrases our text analysis found in 227 written reviews
95%praise
Praise41095%
Complaints205%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude13231%
Quality & results8921%
Would recommend8019%
Speed & response5613%
Price & value399%
Communication266%
Honesty & trust82%
What customers talk about
We read 227 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very nice show room and friendly people with good prices.”
“did a fantastic job on my counter tops in my kitchen.”
“They have been to my home too many times to count and have messed up too many times to recommend them to anyone.”
“I would recommend these guys to anyone wanted to Remodel their kitchen!”
“…worth the paper it's written on,can't get anyone to come look at it,I DO NOT RECOMMEND THIS PLACE ONE BIT,much better businesses in and around waco.…”
“…ting everything set up, to the Installers who were very professional, prompt and courteous through the entire install process.…”
“after communicating with the head tile guy he said he would be here XYZ time agreed upon, no show.”
“Quick, easy, affordable, tons of options, helpful staff, and their contractors did great work”
“It took us about 4 months to get measurements and an estimate from them.”
“Walked us through the process of installation and was there for any questions we had.”
“I’m genuinely impressed with the quality of their work and the way they handled the entire job.”
People customers mention
Superstore51 reviews
Tucker23 reviews
Fox18 reviews
Johnny15 reviews
Carl15 reviews
Morgan7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Carlos Galvan,Francisco Pecina,and Edgar Meraz
did a fantastic job on my counter tops in my kitchen. I love the results,and they all worked very hard to make everything look perfect!! They were all very professional and kind polite. I would recommend these guys to anyone wanted to Remodel their kitchen!
Response from the owner · 5 days ago
Thank you, Tessa, for your kind words! We're thrilled Carlos, Francisco, and Edgar made your kitchen countertops look perfect with their hard work and professionalism. Your recommendation means a lot to us!
Matt SallachLocal Guide · 113 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Very nice show room and friendly people with good prices. Will update when we get the counter tops installed.
Response from the owner · a month ago
Hi Matt, thanks for your kind words about our showroom and team. We’re excited for you to see the countertops once they’re installed and appreciate you choosing DesignCo. Looking forward to your update!
Joe Mohamed1 reviewiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
We couldn't be more happy with the team at DesignCo, starting with Morgan, who was very friendly and helpful in picking out the Granite and getting everything set up, to the Installers who were very professional, prompt and courteous through the entire install process. They did a great job and we are very happy with the outcome. When we are ready to do our next project, bathroom sinks, we will definetely contact Morgan again and look forward to doing business with DesignCo. The Customer assistance was great throughout the process. Thank you again Morgan, and the entire DesignCo Team.
Response from the owner · a month ago
Thank you, Joe, for your kind words about Morgan and our installation team. We’re thrilled you’re happy with the granite and the whole process. We look forward to helping with your bathroom sinks project when you’re ready!
Samantha Sellers3 reviewsiTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
Everyone we worked with was super nice, helpful, and did great work! We selected new quartz countertops with a brick backsplash! Their work was great! Morgan was especially helpful and took her time to make sure we had everything picked out exactly how we wanted it!
Response from the owner · a month ago
Thank you, Samantha! I am thrilled to hear you’re happy with your new quartz countertops and brick backsplash. Our team appreciates your kind words, and we’re glad we could help you get everything just right! Morgan
M.P. HANKLocal Guide · 133 reviewsiTotal number of Google reviews M.P. has written across all businesses on Google Maps, not just this one.
Carlos G., Elfego, Tito, and the entire team were exceptional. Clean, hardworking, professional, and incredibly precise.
This was a major undertaking, and these guys showed up on time and completed the entire house in a single day. Everything matched perfectly, and before they left around 6:30, they made sure every detail was right and that we were completely happy with the work.
Nothing was broken or damaged, they were constantly cleaning and sweeping as they worked, and they kept us involved throughout the entire process to make sure we approved of everything.
I’m genuinely impressed with the quality of their work and the way they handled the entire job. I was so pleased with the team that I’m already planning to have them back to complete my outdoor kitchen.
True professionals from start to finish. Thank you, guys!
Emily HankemeierLocal Guide · 8 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Carlos G., Elfego, and Tito were absolutely incredible. I cannot say enough good things about the work they did in our home.
Our home is approximately 3,500 square feet with a significant amount of countertop throughout, far beyond what you would find in a typical home. These three removed and reinstalled ALL of it in a single day, and somehow managed to do it without sacrificing quality or attention to detail.
Even the removal was impressive. They managed to remove all of our existing countertops without damaging a SINGLE piece of our marble tile backsplashes, cabinetry, sinks, or appliances. With the amount of countertop in this house and how much finished material they had to work around, I honestly don’t know how they did it.
I am extremely picky, especially when it comes to details, and these guys got everything PERFECT.
The most complicated part of the installation was our massive 12-foot waterfall kitchen island, which required difficult book matching and precise vein matching. They absolutely nailed it. The veins flow beautifully across the island and down the waterfall edges, the alignment is gorgeous, and the installation throughout the entire house is incredibly clean.
They were also exceptionally respectful of our home. They cleaned up after themselves every step of the way rather than leaving a huge mess until the end, and when they finished, everything looked fantastic.
I genuinely have zero complaints, which is saying something because I notice EVERYTHING. Carlos, Elfego, and Tito, and the rest of their crew are true craftsmen. Their precision, care, efficiency, and attention to detail were exceptional, and I would recommend them without hesitation to anyone having countertops installed.
I could not be more impressed. Thank you, guys, for taking something I cared so much about and getting it absolutely perfect!
Response from the owner · a month ago
Hi Emily, thanks so much for sharing such detailed praise for Carlos, Elfego, Tito, and the team. We’re thrilled they could handle your extensive countertops with such precision and care, especially the challenging waterfall island. Your recommendation means a lot, and we’re grateful to have delivered a result you love!
Austin Marsh7 reviewsiTotal number of Google reviews Austin has written across all businesses on Google Maps, not just this one.
Fantastic customer service. Walked us through the process of installation and was there for any questions we had. The counter tops we got installed look fantastic! All around awesome job!
Response from the owner · 2 months ago
Thank you, Austin, for your kind words! We’re thrilled to hear you loved the countertops and that our team could support you throughout the installation process. Your recommendation means a lot to us!
Jeannie DolberryLocal Guide · 199 reviewsiTotal number of Google reviews Jeannie has written across all businesses on Google Maps, not just this one.
We had hardwood floors put in our home. Our service from the front to the finish product was exceptional!!! The staff in sales, project manager, and the floor installers. This company treats their customers way beyond of other business we have dealt in the past. We highly recommend this company to everyone. Thank you for our beautiful floors. We will be back in the future for other services.
Response from the owner · 2 months ago
Thank you, Mary, for your wonderful feedback! We're thrilled to hear that our team provided exceptional service from start to finish and that you love your new hardwood floors. We appreciate your recommendation and look forward to working with you again in the future.
Janine Woodward10 reviewsiTotal number of Google reviews Janine has written across all businesses on Google Maps, not just this one.
I purchased quartz for my kitchen counters and am very happy with the result. I worked with Grace in sales. Getting it took a little more time than I had hoped, but the best part was the installation. Carlos G. and Francisco P. made sure everything was perfect. They asked me lots of questions to be sure everything was to my liking and answered lots of my questions. Carlos cleaned everything up and made the kitchen look sparkling clean when they were through. They were a joy to work with and I am very happy!
Response from the owner · Edited 2 months ago
Thank you, Janine, for sharing your experience with DesignCo. We’re so glad you’re happy with your new quartz countertops and that Grace, Carlos, and Francisco took great care of you—especially making sure every detail was just right and leaving your kitchen sparkling clean. We appreciate your patience with the timing and are always working to make the entire process even smoother. Grace B.
