Google reviewers rate Detroit Dover Animal Hospital 4.8 out of 5 based on 925 reviews, with the owner responding to 91 percent of feedback. Positive comments highlight friendly staff, thorough communication, punctuality, and reasonable pricing for routine care, vaccinations, and nail trimming. However, several low-star reviews criticize the clinic for long appointment wait times, difficulty securing emergency slots, and perceived high costs for specific services.
Google rating: 4.8 out of 5 from 925 reviews (92% five-star).
Reviews on this page: 925 Google reviews (666 with written comments, 62 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: October 23, 2026.
Service: Veterinary Emergency Service serving Parma, Ohio.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.8
★★★★★
925 reviews on Google
5★853
4★29
3★5
2★6
1★32
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 666 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everybody at Detroit Dover was kind welcoming and efficient.”
“The receptionist who answered the phone that day was frankly very rude and unprofessional, insisting that the one doctor they had on staff that day co…”
“Excellent service, friendly caring staff and great care for your pet - wouldn’t consider going anywhere else.”
“They provided terrible customer service and is not accommodating with their scheduling error.”
“Dr Cunningham is always on time and provides excellent service.”
“I highly recommend this clinic to anyone looking for outstanding veterinary care.”
“…ut a mile further from my home that's who will get my "business" & I will recommend from my "compassionate business" from now on.…”
“Took a lot of time with my dog and explaining my dogs issues.”
“I watched people come in and be out until a room right away while I sat there wondering what did we do to be ignored.”
“Compassionate, knowledgeable and reasonably priced!”
“Gave them 4 stars just a little pricey but it is sooo worth the services!”
“The doctors and the veterinary staff are genuinely caring and compassionate.”
People customers mention
Cunningham69 reviews
Burrows45 reviews
Hughes38 reviews
Skebe28 reviews
Mills27 reviews
Bailey24 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
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Debbie Doty8 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Everybody at Detroit Dover was kind welcoming and efficient. It was obvious that the staff was happy with and supportive of each other and that they loved the animals they care for!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 days ago
We’re honored to hear that our team was kind, welcoming, efficient, and supportive, and that their love for the animals shone through.
Dawn Neff6 reviewsiTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
I have been bringing multiple pets to Detroit- Dover for over 30 years. I prefer a smaller clinic in which you can establish a rapport with staff and choice of Dr.
Response from the owner · 3 days ago
We are honored to have cared for your pets for over 30 years. We truly value the rapport you’ve built with our staff and appreciate your continued trust in our doctors and team.
raye ann sklarsky9 reviewsiTotal number of Google reviews raye has written across all businesses on Google Maps, not just this one.
Did a great job with my pup who was obviously in pain. Pretty affordable and great staff. Super reassuring to have them here as I am new to the area and was nervous to take my girls somewhere new.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a week ago
Thank you for your review! We’re elated to have provided reassuring, affordable care for your pup and appreciate your kind words about our staff.
Summer Herbawi11 reviewsiTotal number of Google reviews Summer has written across all businesses on Google Maps, not just this one.
I went here for a wellness visit and rabies shot for my cat, Bella Pearl. Everyone was very nice and accommodating. Really good service all around. Highly recommend!
Response from the owner · a week ago
Thank you for taking the time to share your experience. We’re delighted Bella Pearl received caring, accommodating service during her wellness visit and rabies vaccination.
Anna7 reviewsiTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
Friendly and efficient. I was impressed with everyone at the front desk and the appointment itself. I can see why they have so many good reviews! Would definitely recommend!
Response from the owner · a week ago
Thank you for sharing your experience. We’re glad our team provided friendly, efficient service and earned your recommendation!
